One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.63

4.6 Rating 3,008 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 3,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good breakdown service. Arrived on time and got me going again in no time. I think the reset done on my car has solved the recurring problem”

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Posted 2 days ago

“Great service came within the hour, no messing, car uploaded onto back of truck and took back home. Guy (SG2) was lovely nothing too much trouble dropped it off exactly where I had asked. ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 days ago

“★☆☆☆☆ Extremely disappointing experience. The mechanic arrived, ran through a handful of very basic checks — all of which I had already carried out myself — and then had nothing further to offer. Within about 15 minutes, he concluded it was likely an ECU issue, which is the usual vague, catch-all diagnosis that immediately creates unnecessary anxiety due to the potential severity, complexity and time off the road. It was clear this wasn’t an ECU fault, yet no effort was made to investigate beyond the obvious or apply any deeper diagnostic reasoning. There was little sense of urgency, ownership, or genuine problem-solving — just a quick exit once the easy options were exhausted. No further recommendations aside from take it into a mechanic. What’s particularly concerning is the complete lack of awareness of the wider impact. This isn’t just about a vehicle being off the road — it’s about the significant psychological distress that comes with suddenly losing independence, mobility, and control over daily life. For professionals like healthcare clinicians, this disruption extends far beyond the individual: patients are affected, appointments are missed, care is delayed, and the knock-on consequences ripple outward. Mechanics need to recognise that they are not just fixing machines — they are dealing with people in genuinely stressful, often high-dependency situations. A more thorough, engaged, and accountable approach is not optional; it is essential.”

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Posted 2 days ago

“Very reliable, informative and helpful”

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Posted 2 days ago

“Kept me informed about when to expect them to arrive Informed me that the cars battery was flat and that was why the car didn't start.The car had been parked at the airport whilst we were on holiday.”

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Posted 2 days ago

“I was very satisfied with your service . SG2”

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Posted 2 days ago

“I didn't have to wait too long for the rescuer to arrive, he was very helpful.”

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Posted 2 days ago

“Assured me with prompt attention,,and got me home safe”

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Posted 2 days ago

“Nothing wrong with BP2, but initial with handling for recovery from M5 northbound was not good. Broke down and made my call for recovery to find i had to make payment of £50 and would be called back to make payment, after waiting half with no contact i called to find the initial report i made was not logged and my position wasn't recorded correctly even though I was stood next to the motorway marker. The agent took my details again and said recovery would be around 60-90 mins. Motorway traffic officer on site, no recovery we tracked the recovery agent who was going around in circles in the wrong area. Another call, and traffic safety officer contacted recovery company who had been given wrong recovery point and told it was outside their area, they did extend their area to recover me to safe area 3 hours after my initial call, not a nice experience, feeling very vulnerable with passenger on motorway hard shoulder.”

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Posted 2 days ago

“Great response time, efficient recovery and very polite and personable recovery agent. I felt safe and my vehicle problem was solved.”

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Posted 2 days ago

“The rescue man was excellent, when he got to me. He was sent to the completely wrong location . I could not contact one click to check on my status as only phone number states it is for new claims only and the live chat was no help at all. Plus I thought recovery was part of my policy, but I had to pay £55. Overall a very bad experience and I will not be renewing my policy when it ends. DREADFUL.”

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Posted 4 days ago

“Nothing went wrong. I gave 2 stars because the operative turned up when promised. However - while awaiting the breakdown van, the ferry office employees (I was parked at the ferry office in Yarmouth) jump-started my car and I didn't need assistance. I tried several times to ring to cancel the breakdown assistance and was unable to contact One Call. I had to wait for the breakdown van to arrive. This was very frustrating and a waste of time as I was missing an appointment elsewhere.”

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Posted 5 days ago

“Call handler (OB2) was very helpful when I reported my motorcycle breakdown - swiftly taking all details and arranging recovery, which was within the hour. First time i’ve used this service and it worked very well.”

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Posted 5 days ago

“They kept me Informed and picked me up with no hassle.”

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Posted 5 days ago

“Brilliant quick professional service. Couldn't be happier.”

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Posted 5 days ago

“Fast, friendly and helpful”

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Posted 5 days ago

“Breakdown turned up and as it was a Sunday and couldn't book into garage he took my car to my house and advised to get onward travel to garage the next day. Tried that and one call refused . I had to pay to take it to garage privately.”

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Posted 5 days ago

“Great service very quick and the mechanic very knowledgeable”

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Posted 5 days ago

“Recovery chap communicated when he would arrive, & fixed the car straight away. He gave me strict instructions what to do after he had gone, so I didn't have to worry.”

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Posted 5 days ago

“Recovery chap communicated when he would arrive, & fixed the car straight away. He gave me strict instructions what to do after he had gone, so I didn't have to worry.”

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Posted 5 days ago

One Call Rescue is rated 4.6 based on 3,008 reviews