When.my van broke down I was given an eta of 3.40 pm,two hours after I reported the breakdown.A recovery vehicle actually turned up at 5.10 p.m, three and a half hours after I reported it. No-one kept me informed, I was the.one doing all the phoning. The recovery driver was actually very helpful, helping me get the van onto my drive but the communication from the control centre was appalling.
2 years ago
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