My car wouldnt start and so i called the number on my one call card that says its for breakdown. And expected that to get me rescue service. However after waiting for a customer rep all you get them taking the info and so didnt seem relevent a text sending you a link to your portal where you fill in a form about the problem. As the link is labeled as a 'claim' so didnt seem to be about my breakdown plus i'd never heard of such a thing and i couldnt really hear what was said i just waited an hour thinking i was getting help. no help called back.And got the same explaination in greater detail . problem is i dont have a phone with internet-not everyone has smart phone- and so cant follow any links and on limited battery .As i didnt 'go to my portal' so breakdown wasnt coming .this rep did it for me but still at 72 years old and disabled I spent over 3 and a half hours in the cold in the dark in a car with no power so could not even close the windows before i got help. Why not just arrange a rescue not post links or just give the phone number of the service