Initial response was ok wasn’t expecting to be logging into a questionnaire and be handed over from that to a vague text message with an eta of just under an hour to wait, which came and went with no updates after a further 15 mins wait I called again to be told the breakdown guy was going to be a further 22 mins away - which turned out to be a a further 56 mins so all told a wait in the cold of 2 hours and 13 mins so no not impressed with your system procedures or customer service- -will I be renewing next year hell no
2 years ago
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