What an absolute nightmare! Broke down due to a dead battery. Trying to "book" a recovery, you have to do this online. Trouble is, in the valleys, mobile signal is patchy at best, website wasn't working g properly due to a slow connection, phoned and the agent said, so you want me to do it do you - well yes! They hung up on me. Ended up using Asia's wifi paid for it, only to he told something went wrong and to call the number I had originally called in the first place. So in my opinion, based entirely off my experience, if the included breakdown is an element in deciding to purchase, I wouldn't bother and would recommend paying that little extra for the AA and an insurance company that encourages you to call them rather than just online. Also their website looks like it was designed by someone in primary school, very poor functionality, colour schemes and doesn't work that well on a mobile. ~ apologies to all those school.kids that 8 just insulted.