JOHN STRICKLAND
Beware of their Contract terms and conditions. They told me verbally before I took out the Contract that I could review the Contract annually to which I assumed they meant I could opt out and seek another supplier if I was unhappy with them. After a year my internet was so bad I changed to another supplier with speeds of 10 times faster and at a cheaper price. The termination costs were astronomic as they claimed I was in a 5 year Contract which they never explained at the start. In the end they agreed to sever the internet part of the Contract provided I keep the landline. 14 months later I am aiming to move to a BT landline as they are considerably more competitive but again they want to charge thousands as a termination fee. They claim I still have over 3 years remaining which they attempt to tie you into. Extremely anti competitive and not what I understood. They now claim that I misunderstood the annual review as they claim it does not allow me to move. The termination fees are certainly not justified and never were they explained to me at the start. Keep well away as they attempt to tie you in to a very very long contract and their prices are far too high.
3 years ago
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Onecom has a 4.0 average rating from 378 reviews

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