Onecom Reviews

Name: Onecom
Rating: 3.92

3.9 Rating 384 Reviews

74 %

of reviewers recommend Onecom

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Metrics

3.9

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

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“They ruined our small business by using misselling practices, and use the lack of protection and call off periods to trap you in contracts, working with Vodafone to scam you with your mobile contracts. Sickening business practices.”

Helpful Report

Posted 2 weeks ago

“When I got pulled in by one com they told me that my monthly bill would be £36 a month and yet they instructed Vodafone to take £97 a month. What they are paying Vodafone is minimal. If everybody is paying around the same date as me, which is around the 1st of the month, I then get refunded 15 days after they have taken the £97 I get £58 refunded. So for 15 days that £58 is sat in their bank earning interest I know it’s only £58 but times that by 1000 people and that’s £58,000 these figures are only a example but could be more as I know people are paying more, is this what the scam is because it is impossible to change the direct debit date closer to the refund date. Have tried to change the date but they say only Vodafone can change the date but on speaking to Vodafone they tell me they can’t change the date it’s only One Com that can change the date which they will not do as they want as much time between the date we pay and the date we get refunded.”

Helpful Report

Posted 1 month ago

“Avoid at all costs the way conduct their business is by deception you do not get what you THINK you are you are getting this along with VODAPHONE are quite simply another post office scandal at least as big….There is a Facebook Paige recently just started with over a thousand mis sold customers and it’s growing by the hour check it out”

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Posted 3 months ago

“Easy to work with, responsive customer support.”

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Posted 4 months ago

“you can't leave a no star review!!! ripping me off !!! quick enough to take over charged bills from me, but now 2 months to pay it back..£114 last month £103 this month for a £40 contract!! got to wait till next month for refund !!! DISGUSTING AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 months ago

“Awful, awful company. AVOID AT ALL COSTS. I tried to get a phone line switched to my company name. No problem, they said "it is all done for you". Four weeks later they cut off my business phone line. They said they had forgotten to tell me that I needed a new router and had forgotten to send me one. They are a bunch of clowns that can have a very negative impact on you and your business. AVOID! AVOID! AVOID!”

Helpful Report

Posted 6 months ago

“This company has mis-sold a 5 year broadband and telephone contract extension to my 81 year old father in law that we have only just discovered he verbally signed up to three years later (as we now have access to his accounts). This was as a 'contract review and renewal' call 2 years into a previous agreement. We have the recording of the call where he twice states he does not want to renew and clearly not fully understanding the service but is then talked around by the agent. The price he is paying for this service is over double what BT or any other provider charge. The agent has no interest in his needs and whether this is suitable for him - my father in law even questions whether he should sign up for 5 years given his age and health, at which point the agent states that if he dies they will not come after his family for the rest of contract - "We are not cold" he states!!! All they are interest in is signing up to another 5 year deal which itself is against Ofcom rules. AVOID THIS COMPANY.”

Helpful Report

Posted 7 months ago

“A deliberately deceitful company. Reached the end of the discount period (18 out of 36 months) only to find I do not get another discount but extortionately high bill for the remainder. The alternative is a new contract for another 36 months approximately 4x the tariff of competitors (egO2). Truly awful”

Helpful Report

Posted 8 months ago

“As with a lot of the other reviews here sold a contract over the phone expecting 3 years at quoted price after refunds,not once was any mention made of the fact that discount was only for 18 months and after that you are paying ridiculously over the odds for the rest of contract,will have to suffer it but I have nothing but contempt for this company.Avoid at all costs”

Helpful Report

Posted 8 months ago

“Last failure , 10 weeks to get the phone system working… oneCom equipped all along…. Refused to come out until we threatened legal action! Now 6 days in! Internet down, files inaccurate…. A nightmare! Untold damage! Onecom… fobbing us off daily! Probably sue us too if we cancel! A total shower O S.”

Helpful Report

Posted 8 months ago

“Over charging onecon, how do they get away with taking substantially more out of your account to then partially refund at the end of the month and the blagging sales con artists, BE VERY AWARE and triple check what your getting 😡😡😡”

Helpful Report

Posted 8 months ago

“Was talked into a contract 18month ago and I'm not vat registered. On a 3 Yr deal . My monthly sim only contract was £80 plus vat . They sent me £65 monthy for 18 months. I don't want to renew so I'm now paying £110. Sim only for last 18 months. They are trying to sign me up for a cheaper deal but I'm very dubious about it and I really don't want to . But if I don't pay they will hit my credit file . So to my fkn discust I'll pay the crazy crazy sum only till contract finishes totally avoid . Be very careful if you sign up . Infact dont”

Helpful Report

Posted 9 months ago

“They don't deserve even one star. Absolutely shocking. Mis sold contract and lock you in at ridiculous prices. Must avoid.”

Helpful Report

Posted 9 months ago

“Absolute joke of a company, they were good before they went through multiple mergers. Sold us a system that didn't work. Agreed to terminate it with no charges. Terminated and they continued to take the charges by direct debit for the next 6 months. And the 'Account manager' won't ever answer his phone.”

Helpful Report

Posted 10 months ago

“I personally would like to send a message to the Senior management of Onecom regarding their Digital Customer Service Advisor Casey Moxham. I want you to know you have a STAR in your organisation, such a professional and dedicated member who went above and beyond her duties to solve my problem with Onecom. She personally grasp the problem I had and has over this week gone out of her way to keep me informed of the progress regarding solving the issue. I have had dealing with many Customer Service Departments in my time and I’ve never come across such a positive and friendly attitude. Casey Moxham warrants recognition by Onecom for providing outstanding service to a Onecom customer!👏👏👏”

Helpful Report

Posted 11 months ago

“OneCom are taking my elderly dementia ridden Dad to court to pay £1000 fine for cancelling his contract a few years ago because the broadband hardly ever worked. OneCom customer service was non existent and no one would fix the problems so he had no alternative but to switch providers. Shame on you OneCom preying on the vulnerable with your dodgy contracts and shoddy service. See you in court!”

Helpful Report

Posted 11 months ago

“One morning in August 2022 I was at my desk doing something or other. The phone rang. Sometimes I ignore such calls from unknown numbers. But this time I decided to answer. I was polite as usual. I was being offered a mobile phone contract. I explained I was currently paying about £10 for a pay-as-you-go per month contract, having come to the end of my previous contract. Of course, I could have continued with the current arrangement. It was a case of ‘it’s not broken’ so I didn’t need to fix it. But clearly I wasn’t thinking. After a minute or so of the initial sale conversation, I was passed to a colleague who then began to talk me through the phone contract. He went into some detail. After a few minutes I began to get impatient. I just wanted to get back to whatever I had been doing before the call. It was also time to go for my coffee break. During this period of impatience, I probably stopped listening to what I was being told. I do remember agreeing to pay just over £10 per month for a three-year contract. I quickly signed a contract and went for my coffee break. About a month later, out of the blue, I received £70 into our bank account. I did not understand where this had come from or why. In investigating this I was told by the phone company, OneCom, that this amount was a refund towards my monthly bill, which would be about £80. When I expressed confusion about this it was explained that there was 'discount' 'investment' of £70 which I would receive for the first 17 months. This raised a question in my mind: what about after 17 months? (as this was a 36 month contract). When I queried the whole arrangement with an agent of the company they extended the ‘discount’ to 24 months. I explained the full episode to my wife and business partner. I was expecting her to say how stupid I had been or worse. But all she managed was to say words to the effect of “ah well, no one has died”. Very true. I began to think: what about the last 12 months? A couple of months later it was explained in an email that after 24 months I will have the option of entering a further 36 months contract, with a new discount I presume. However, if I did not wish to enter into a new contract then my discount would end, leaving me to pay an additional £70 per month for the remaining 12 months. In an email, a representative of OneCom stated that "I fully appreciate our discount is not the norm". This made me think: if it is not normal then surely they should have explained the whole think in a more explicit way instead of not even mentioning the word ‘discount’ before I signed the contract, especially as it was going to lead me to pay the additional £70 per month for 12 months. Had they explained the discount arrangement I would not have signed the contract. So, how am I feeling about all this? Frustrated, angry, stupid, bit of an idiot…. The word depression may be too strong but I was definitely low. I so wanted to turn the clock back so I could undo the whole business. I did not need a new contract. I was fine as I was. But, as they say, ‘it was water under the bridge’. I had signed on the dotted line. I was stuck. For a £10 a month contract I was either stuck with the company for life (by signing a new contract every 24 months) or having to pay an extra £70 per month for the final 12 months; a total of £840. I live in the present normally. But this was ruining that by taking me into the future. I kept thinking about what would happen after 18 months or 24 months. Do I want to wait till then or do I terminate the contract now? Of course if I took the latter option I would have to pay them even more money, for early cancellation. Throughout these three or four months I constantly emailed the company. Back and forth. Always polite exchanges, with their customer services people and the secretary of the CEO, who I had tracked down and linked up on LinkedIn. How I felt was made worse by me reading horror stories on the internet from other customers with OneCom. So, now I am thinking (isn’t hindsight wonderful): why didn’t I look up the company before I signed the contract! The frustration and the feeling low (pretty low, for a person who is normally glass half-full) continued. It was all-consuming. I would think about it all my waking hours, especially those moments in the middle of the night when I was trying to go back to sleep. Of course, as a man of faith I was praying all the time, for God to intervene, to do something, do anything to help. Was he listening to what I was saying? Along the way I was able to describe the whole episode to the two guys from our church with whom I meet every fortnight to share what is going on in our lives and pray for each other. I remember saying how stupid I felt. To this I was told by one of the men: don’t say that; you are not stupid. Then, one day I heard God speak to me; very clearly, as clear as I am about sitting here now writing this blog…. I had just finished my hospital chaplaincy ward round and was sitting there in the waiting room so I could have my Covid jab. At the time, like most days I was having another very LOW moment. Just then I audibly heard a voice which I took to be from God, saying: I’ve got this. So, now God was saying he had heard me, he knew what was going on and he will sort it. Did that help? A little. But I still wanted to go back in time to not make (the stupid) mistake. I considered writing to the BBC Watchdog. I contacted Citizens Advice. I considered writing the full story and name and shame the company…. I tried my best to persuade OneCom, their CEO, his secretary, their customers service….. I considered writing to my Member of Parliament. I then decided to complain to OfCom. But it turned out that OneCom were not within their jurisdiction but had their own Complaints System. This did not give me much hope. I didn’t think this would be a system that would give me a fair hearing. Still I tried them. I wrote the full story. They considered whether I had a case for them to take on. They did think I had a case and that they would take it up on my behalf. My main case was that because the 'discount' and its likely end at 24 months had not been made clear to me when I first signed the contract, I wished to terminate the contract, without having to pay any termination charges. Alternatively, I was happy to continue with the contract if the £70 discount was extended to the full 36 months of the full duration of the contract. I also explained to the Adjudicator that I had signed the contract in good faith, based on the phone sales conversation, but without reading the small print of the contract which did explain the ‘discount’. In summary, I was of the view that it was a 36 month contract and I would pay just over £10 per month. Simple. I waited for the decision by the Adjudicator. They took a few weeks before reaching their decision. I expected bad news. So, I began to prepare for it. Occasionally I would remind myself of what God had promised. It helped a little, to get me through my days. The Adjudicator decided in my favour. They instructed the company to terminate my contract, after making sure that, over the 8 months duration of the contract I only pay £10.70 per month. I was owed over a £100 which I was pleased to have refunded. There was a bonus! The month following the resolution of my case, I received my normal £70 discount. I wrote to the company to inform them of this, expecting they would expect a refund. They didn’t. Instead they wrote to me to say I could keep the money. But then the same happened the month after. Again I wrote to them to inform them of this discount money. I did not hear from them. So, I ended up benefiting from £140. By this time I had a new phone contract with a different company which was below £10 a month. Moreover, my OneCom contract had come free membership of Amazon Prime. I have tried to cancel this but have not been able to. So, I continue to have this free membership and probably will have it for 36 months. In conclusion… The episode has renewed my faith in our systems, such as, adjudication. I have learnt that next time someone phones me to sell me something I shall be less trusting and less quick to enter into a contract. And, maybe, next time God says, “I’ve got this”, I will be more trusting.”

Helpful Report

Posted 1 year ago

“One com don't remind you that your contract is up.they wait 3 months then tell you after theve ripped you of £64 a month for sim only.stole 3 months money of me when contract had finished”

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Posted 1 year ago

“Totally agree with people who say AVOID this company. They mis-sold us a contract. I'm trying to get out of it. It's a total scam and daylight robbery.”

Helpful Report

Posted 1 year ago

“Don’t go to it this company, they are unreliable, terrible protocol, my work phone has been disconnected for 3 days, because one of one.comes staff sent it to the wrong address, they then asked because the SIM card etc hasn’t arrive I’d like to cancel, I lost out on work, missed family events because I couldn’t contact anyone nore be contacted with out Wi-Fi. Please stay away from this company. They have good staff and terrible products and protocols. You don’t need middle man like one com.”

Helpful Report

Posted 1 year ago

Onecom is rated 3.9 based on 384 reviews