Onecom Reviews

Name: Onecom
Rating: 3.89

3.9 Rating 388 Reviews

73 %

of reviewers recommend Onecom

Company Reviews

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Metrics

3.9

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

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“Scammers , run away”

Helpful Report

Posted 1 week ago

“The worst customer service and company I have ever experienced. Absolute mess and lost me lots of money”

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Posted 1 month ago

“Terrible company. Misled sales info. Only some people from certain networks can contact me???? Five times now called them, four times got completely different information. This has been going on for a week now. Going to sue them.”

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Posted 2 months ago

“I have to agree with all of the other terrible reviews on this site. STAY AWAY FROM THESE CON ARTISTS! They pull you in with absolute bullsh*t over the phone, telling you how little you'll pay per month for your contract, only to send you something in writing that is completely different to what you were told verbally and making you pay money for things you were never told you would be paying for. STAY AWAY!!!!”

Helpful Report

Posted 5 months ago

“They ruined our small business by using misselling practices, and use the lack of protection and call off periods to trap you in contracts, working with Vodafone to scam you with your mobile contracts. Sickening business practices.”

Helpful Report

Posted 6 months ago

“When I got pulled in by one com they told me that my monthly bill would be £36 a month and yet they instructed Vodafone to take £97 a month. What they are paying Vodafone is minimal. If everybody is paying around the same date as me, which is around the 1st of the month, I then get refunded 15 days after they have taken the £97 I get £58 refunded. So for 15 days that £58 is sat in their bank earning interest I know it’s only £58 but times that by 1000 people and that’s £58,000 these figures are only a example but could be more as I know people are paying more, is this what the scam is because it is impossible to change the direct debit date closer to the refund date. Have tried to change the date but they say only Vodafone can change the date but on speaking to Vodafone they tell me they can’t change the date it’s only One Com that can change the date which they will not do as they want as much time between the date we pay and the date we get refunded.”

Helpful Report

Posted 7 months ago

“Avoid at all costs the way conduct their business is by deception you do not get what you THINK you are you are getting this along with VODAPHONE are quite simply another post office scandal at least as big….There is a Facebook Paige recently just started with over a thousand mis sold customers and it’s growing by the hour check it out”

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Posted 9 months ago

“Easy to work with, responsive customer support.”

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Posted 10 months ago

“you can't leave a no star review!!! ripping me off !!! quick enough to take over charged bills from me, but now 2 months to pay it back..£114 last month £103 this month for a £40 contract!! got to wait till next month for refund !!! DISGUSTING AVOID AVOID AVOID!!!”

Helpful Report

Posted 11 months ago

“Awful, awful company. AVOID AT ALL COSTS. I tried to get a phone line switched to my company name. No problem, they said "it is all done for you". Four weeks later they cut off my business phone line. They said they had forgotten to tell me that I needed a new router and had forgotten to send me one. They are a bunch of clowns that can have a very negative impact on you and your business. AVOID! AVOID! AVOID!”

Helpful Report

Posted 1 year ago

“This company has mis-sold a 5 year broadband and telephone contract extension to my 81 year old father in law that we have only just discovered he verbally signed up to three years later (as we now have access to his accounts). This was as a 'contract review and renewal' call 2 years into a previous agreement. We have the recording of the call where he twice states he does not want to renew and clearly not fully understanding the service but is then talked around by the agent. The price he is paying for this service is over double what BT or any other provider charge. The agent has no interest in his needs and whether this is suitable for him - my father in law even questions whether he should sign up for 5 years given his age and health, at which point the agent states that if he dies they will not come after his family for the rest of contract - "We are not cold" he states!!! All they are interest in is signing up to another 5 year deal which itself is against Ofcom rules. AVOID THIS COMPANY.”

Helpful Report

Posted 1 year ago

“A deliberately deceitful company. Reached the end of the discount period (18 out of 36 months) only to find I do not get another discount but extortionately high bill for the remainder. The alternative is a new contract for another 36 months approximately 4x the tariff of competitors (egO2). Truly awful”

Helpful Report

Posted 1 year ago

“As with a lot of the other reviews here sold a contract over the phone expecting 3 years at quoted price after refunds,not once was any mention made of the fact that discount was only for 18 months and after that you are paying ridiculously over the odds for the rest of contract,will have to suffer it but I have nothing but contempt for this company.Avoid at all costs”

Helpful Report

Posted 1 year ago

“Last failure , 10 weeks to get the phone system working… oneCom equipped all along…. Refused to come out until we threatened legal action! Now 6 days in! Internet down, files inaccurate…. A nightmare! Untold damage! Onecom… fobbing us off daily! Probably sue us too if we cancel! A total shower O S.”

Helpful Report

Posted 1 year ago

“Over charging onecon, how do they get away with taking substantially more out of your account to then partially refund at the end of the month and the blagging sales con artists, BE VERY AWARE and triple check what your getting 😡😡😡”

Helpful Report

Posted 1 year ago

“Was talked into a contract 18month ago and I'm not vat registered. On a 3 Yr deal . My monthly sim only contract was £80 plus vat . They sent me £65 monthy for 18 months. I don't want to renew so I'm now paying £110. Sim only for last 18 months. They are trying to sign me up for a cheaper deal but I'm very dubious about it and I really don't want to . But if I don't pay they will hit my credit file . So to my fkn discust I'll pay the crazy crazy sum only till contract finishes totally avoid . Be very careful if you sign up . Infact dont”

Helpful Report

Posted 1 year ago

“They don't deserve even one star. Absolutely shocking. Mis sold contract and lock you in at ridiculous prices. Must avoid.”

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Posted 1 year ago

“Absolute joke of a company, they were good before they went through multiple mergers. Sold us a system that didn't work. Agreed to terminate it with no charges. Terminated and they continued to take the charges by direct debit for the next 6 months. And the 'Account manager' won't ever answer his phone.”

Helpful Report

Posted 1 year ago

“I personally would like to send a message to the Senior management of Onecom regarding their Digital Customer Service Advisor Casey Moxham. I want you to know you have a STAR in your organisation, such a professional and dedicated member who went above and beyond her duties to solve my problem with Onecom. She personally grasp the problem I had and has over this week gone out of her way to keep me informed of the progress regarding solving the issue. I have had dealing with many Customer Service Departments in my time and I’ve never come across such a positive and friendly attitude. Casey Moxham warrants recognition by Onecom for providing outstanding service to a Onecom customer!👏👏👏”

Helpful Report

Posted 1 year ago

“OneCom are taking my elderly dementia ridden Dad to court to pay £1000 fine for cancelling his contract a few years ago because the broadband hardly ever worked. OneCom customer service was non existent and no one would fix the problems so he had no alternative but to switch providers. Shame on you OneCom preying on the vulnerable with your dodgy contracts and shoddy service. See you in court!”

Helpful Report

Posted 1 year ago

Onecom is rated 3.9 based on 388 reviews