Onecom Reviews

Name: Onecom
Rating: 3.82

3.8 Rating 398 Reviews

71 %

of reviewers recommend Onecom

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Metrics

3.8

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

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“There are entire sites and facebook pages detailing how awful this company operates. They signed up my eldery 78 year old father for a 5 year business contract. Absolutely evil.”

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Posted 2 weeks ago

“Avoid at all costs....these people need closing down - they are scamming small business owners - now trapped in a 3 year deal that is double what I wanted to be paying in the first place - due to ridiculous cancellations fees!”

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Posted 3 weeks ago

“Feedback on Onecom Service Experience I want to share my experience with Onecom so that other small businesses can make informed decisions. I strongly recommend you do not enter in to a contract with Onecom under any circumstances Background * I was cold-called by Onecom and persuaded to sign a three-year contract for five work phones. * I was assured by their representative, Gareth Duggan, that I would incur no termination costs, great customer service and no downtime to my company Key Issues Encountered 1. Unexpected Termination Fees * Despite repeated requests for confirmation of costs, I was charged £1000 more than quoted when I needed to end a previous agreement. Why would I get a new contract and pay for it - completely tricked over the phone by a slimy sales man 2. Service and Signal Problems * I was advised to move to Vodafone with a guarantee I could switch back to EE quickly using eSIMs and with no downtime, if signal wasn’t adequate * After reporting poor Vodafone signal within days, my concerns were not addressed promptly and I was ignored for days * The transfer back to EE took over a month, causing significant disruption and lost sales. * At one point, when we finally moved back to EE my primary EE line was down for a full week - they refunded me £43.20 but nothing for the previous month and no where near enough to compensate the loss of sales. 3. Customer Support * Promises of ongoing assistance were not met. Emails to Gareth went unanswered, and I was told the issue was “not his department.” This was not the half of its. No one cared or knew what was going on and it got completely out of hand with the amount of people I called to try and get a response 4. Future Contract Concerns * I have been informed that if I do not renew with Onecom, fees for the five contracts will rise significantly, creating ongoing financial strain and entrapment for the for years to come as I will not be able to pay the termination fees as it will cripple my business. Dispute Resolution Attempt * I escalated the matter to CISAS, but the adjudicator’s report did not address the core of my complaint about verbal misrepresentation and I am now left to go to small claims court or ofcom. The above doesn’t even cover all the issues there are too many to state. DO NOT ENTER IN to a contract with these people.”

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Posted 1 month ago

“I got scammed but SARAHARMSTRONG733 AT GMAIL came to my rescue.”

Onecom 1 star review on 16th September 2025

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Posted 1 month ago

“Diabolical company. The list is endless Sold a 3 Yr contract now saying 5 Said an amount billing me more....can't talk to anyone that knows about accounts, say credits are raised....the amounts change daily but are never received. Asked for a copy of contract call and 2 months later still won't let me have it. Said I would have Microsoft in the package now saying they had made a mistake....now when I call the office they don't answer. As I have complained they won't answer emails either. I will take to court so if anyone want ls to join me let me know”

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Posted 2 months ago

“I regret ever moving to Onecom. I was contacted by their sales agent and told I had to upgrade due to the BT ISDN switch-off. I was promised my new cost would be within my current costs and on a 36-month contract. That turned out to be completely untrue — my bills jumped by more than 50% and I was later told my contract runs until 2030. When I challenged this, Onecom refused to take responsibility. I had to chase them for months, sending countless emails and calls, while they insisted everything was “as agreed.” Only after I reviewed my own call recording did I prove the sales agent had misrepresented the contract length and costs. Even then, they dragged their feet, ignored deadlines, and failed to call me back despite repeated promises. Their own complaints manager eventually admitted there had been misrepresentation and poor service — but it took me months of stress and persistence to get that far. As of today, I am still waiting for a fair resolution, including a refund for the overcharges. This company has shown mis-selling, poor complaint handling, and a complete lack of transparency. If I hadn’t had my own call recordings, I dread to think how much longer they would have denied everything. I would strongly caution other small businesses to avoid Onecom — read their reviews and you’ll see this is not an isolated case.”

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Posted 2 months ago

“Just awful, I ordered a SIM card for the 24/10/22 and the delivery failed to turn up. I rearranged the delivery for the 28/10/22 and they failed a second time, when I phoned to discuss the issue the agent hung up after struggling to answer difficult questions.”

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Posted 2 months ago

“Awful company, don't go anywhere near”

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Posted 3 months ago

“Dont deal with these scammers.”

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Posted 3 months ago

“Everything, new name is onecon”

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Posted 4 months ago

“Scammers , run away”

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Posted 4 months ago

“The worst customer service and company I have ever experienced. Absolute mess and lost me lots of money”

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Posted 5 months ago

“Terrible company. Misled sales info. Only some people from certain networks can contact me???? Five times now called them, four times got completely different information. This has been going on for a week now. Going to sue them.”

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Posted 7 months ago

“I have to agree with all of the other terrible reviews on this site. STAY AWAY FROM THESE CON ARTISTS! They pull you in with absolute bullsh*t over the phone, telling you how little you'll pay per month for your contract, only to send you something in writing that is completely different to what you were told verbally and making you pay money for things you were never told you would be paying for. STAY AWAY!!!!”

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Posted 10 months ago

“They ruined our small business by using misselling practices, and use the lack of protection and call off periods to trap you in contracts, working with Vodafone to scam you with your mobile contracts. Sickening business practices.”

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Posted 11 months ago

“When I got pulled in by one com they told me that my monthly bill would be £36 a month and yet they instructed Vodafone to take £97 a month. What they are paying Vodafone is minimal. If everybody is paying around the same date as me, which is around the 1st of the month, I then get refunded 15 days after they have taken the £97 I get £58 refunded. So for 15 days that £58 is sat in their bank earning interest I know it’s only £58 but times that by 1000 people and that’s £58,000 these figures are only a example but could be more as I know people are paying more, is this what the scam is because it is impossible to change the direct debit date closer to the refund date. Have tried to change the date but they say only Vodafone can change the date but on speaking to Vodafone they tell me they can’t change the date it’s only One Com that can change the date which they will not do as they want as much time between the date we pay and the date we get refunded.”

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Posted 1 year ago

“Avoid at all costs the way conduct their business is by deception you do not get what you THINK you are you are getting this along with VODAPHONE are quite simply another post office scandal at least as big….There is a Facebook Paige recently just started with over a thousand mis sold customers and it’s growing by the hour check it out”

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Posted 1 year ago

“Easy to work with, responsive customer support.”

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Posted 1 year ago

“you can't leave a no star review!!! ripping me off !!! quick enough to take over charged bills from me, but now 2 months to pay it back..£114 last month £103 this month for a £40 contract!! got to wait till next month for refund !!! DISGUSTING AVOID AVOID AVOID!!!”

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Posted 1 year ago

“Awful, awful company. AVOID AT ALL COSTS. I tried to get a phone line switched to my company name. No problem, they said "it is all done for you". Four weeks later they cut off my business phone line. They said they had forgotten to tell me that I needed a new router and had forgotten to send me one. They are a bunch of clowns that can have a very negative impact on you and your business. AVOID! AVOID! AVOID!”

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Posted 1 year ago

Onecom is rated 3.8 based on 398 reviews