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Onecom Reviews

3.8 Rating 395 Reviews
72 %
of reviewers recommend Onecom
3.8
Based on 395 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
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Onecom 1 star review on 16th September 2025
Smith
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Colin customer service.Very helpful explaining my bill. Clearly spoken and pleasant personality
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Posted 4 years ago
Colin was very helpful, clearly spoken, patient, top marks
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Posted 4 years ago
MOLLY VERY HELPFUL AND SUGGESTED A GOOD OUITCOME TO OUR PROBLEM THANK YOU WJH
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Posted 4 years ago
Customer Service Spoke with Kealey today. She was very pleasant and helpful and called me back as she said she would . She has solved my problem and offered further assistance if necessary. It was nice to talk to a human being who was patient and understanding and tailored her response to my questions. She was also proactive and able to communicate clearly .
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Posted 4 years ago
The young lady that was dealing with my problem was very nice and tried to help me but was unable to sort it out but not for the want of trying I’m giving four stars because of her but if it was the company I was rating I wouldn’t be giving any.
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Posted 4 years ago
Very helpful and polite. Advisor name Molly.
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Posted 4 years ago
Good helpful service
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Posted 4 years ago
They didn’t actually make me happy but their service was good and they were very courteous. They did manage to reduce my package costs so that was cool.
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Posted 5 years ago
Kiren did find a problem with my phone I had phoned a few times before and had been told the fault had been rectified He promptly sent me a new Sim Card which arrived yesterday I had never been told that Sim Cards have a limited life Unfortunately other problems have since occurred but that is nothing to do with him
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Posted 5 years ago
Said they have no idea why my phone never arrived but on way now
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Posted 5 years ago
Helpful and considerate
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Posted 5 years ago
Continued good care and ensuring that everything works
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Posted 5 years ago
Very helpful and good knowledge
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Posted 5 years ago
More than happy with the service i have received over the past couple of days to change over a phone number to a new user who is leaving the company
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Posted 6 years ago
Excellent service from Claire in helping me to get my new EE sim card working following transfer from another network. Some confusion due to 2 cards being issued but she clarified and resolved quickly, many thanks!
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Posted 6 years ago
I have been working at TVL for over a year now and each time i send an email to one com the response is AMAZING (thats not shouting but Appreciation ) :) thanks guys
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Posted 6 years ago
Onecom is rated 3.8 based on 395 reviews