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Onecom Reviews

3.9 Rating 386 Reviews
74 %
of reviewers recommend Onecom
3.9
Based on 386 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
After dealing with company for a business deal back in June2021 I still don't have the phone line internet as was offered. I also obtained two personal mobiles that took more than two weeks and several phone calls to sort out with numerous problems along the way including the lack of communication between departments, leading to different information every time contact was eventually made. The last straw was when four SIM cards were sent for two phones and two tablets with no information about which cards where for which product causing confusion with setting up phones one of which was for my grandson. I am still waiting for the internet router and have already had a BT engineer arrive to install the necessary for a system we do not have!!!!!! I will not be recommending Onecom to anyone in the future and now six months later still do not have the promised fibre internet deal that I have been told was cancelled by a previous account manager who had left the company. Now I'm told that we cannot have fibre where we are located. What a complete farce the whole process has been.To add insult £222 has been taken from my personal bank account!!!!!! For what I have no idea. What a shambles of a service.
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Posted 3 years ago
Have a great new S20 5g phone. Sadly in WiFi areas such as home or when shops open. Other than that in towns parks and end anywhere you can think of its non responding brick. And when you get home it pings for half and with all the messages. Which this was explainedon purchase I was buyinga phone the works in just 2 places at present.
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Posted 4 years ago
Molly was very helpful on the phone but I didn’t unfortunately receive the e-mail follow up I needed to resolve my issue :-(
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Posted 4 years ago
Onecom is rated 3.9 based on 386 reviews