Onecom Reviews

Name: Onecom
Rating: 3.72

3.7 Rating 414 Reviews

69 %

of reviewers recommend Onecom

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3.7

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company Would give 0 stars if I could Don’t even know where to start , called me and offered to pay me out of my phone contracts . Waited for phones to arrive which was late , then im cards arrived a week later Then they didn’t work And too top it off they haven’t paid my old contracts off and £850 has left my personal bank to pay for my old contracts off. Now got another £1000 bill to pay with vodaphone Worst company I’ve ever dealt with , ignore all your emails , won’t call you back Don’t even waste your time”

Helpful Report

Posted 1 month ago

“!!DO NOT DO BUSINESS WITH THEM!! Absolutely disgusting practice! If you have only just signed up with them please carefully check your contract and end it asap if anything dosen't sit right. Their contracts trap you and there is no way out! I have to pay £1000 over the odds to have the privilege to leave, as do thousands of others. Please google 'OneCom miss sold contracts' before signing up. Many people's mental health has been effected by this company”

Helpful Report

Posted 1 month ago

“Written Assurance Not Honoured and Complaint Not Resolved I am disappointed with my experience with Onecom. Before entering into a 36-month Vodafone contract, I raised concerns about the cost after the initial discount period. I received written assurance that my account would be reviewed after the discount ended and that Onecom would work with Vodafone to look at reducing the monthly cost if I did not renew. After the discount period ended, I contacted Onecom expecting this review to take place. However, I was advised that the only option available was to enter into a new 36-month contract, which was not what I understood from the original communication. I raised a formal complaint and provided the relevant emails, but I feel the main issue has not been properly addressed. My complaint has also been handled by different advisers, which has made the process frustrating. I hope Onecom reviews this matter fairly, but based on my experience so far, I cannot recommend their service.”

Helpful Report

Posted 1 month ago

“they are the worst firm we have ever dealt with”

Helpful Report

Posted 3 months ago

“I am 76 years old and this is the worst company I have ever had the displeasure of being involved with. For the last year of my "contract" with them, I was paying £64 for a sim only service. They will trap you into contracts with payback clauses that they will honour until you do not wish to renew with them at which point the legalise kicks in and you will be stung. My contract was with Vodafone and I have no idea how Onecom got to take it over, particularly as it is a private, rather than business phone. Just avoid these people like the plague.”

Helpful Report

Posted 3 months ago

“Stay clear, absolutely disgusting firm. I was under the impression that I could cancel my phone contract after 18month. Turns out I can only renew and if I don’t renew I hv to pay the full amount every month which is £124 for 2 sims for 18month as it’s a 3yr contract. At this moment in time it’s £62 with cash back that only last 17 month. It’s in the small print by all accounts. Do not sign up with these at all costs. I’m now going to hv to swallow these extortionate prices now for 18 month. Bare in mind u can get 2 sims unlimited everything for £30 or less per month”

Helpful Report

Posted 3 months ago

“No customer service charge over the top monthly amounts, don't take anything into consideration, all they care about is getting your money. I would never recommend. Please do not use you will regret it!!! I would have considered staying as a customer if they were fair but unfortunately that isn't the case. Very disappointed”

Helpful Report

Posted 4 months ago

“promise they will pay termination fees, they don't. Stay well away from these cowboys”

Helpful Report

Posted 4 months ago

“I strongly advise against entering into any contract with OneCom. Despite presenting themselves as a communications provider, my negative experience has been that communication is largely one-sided and not in the customer’s favour. We weres persuaded into re-signing a contract we had intended to exit, through the use of complex and unclear language during a phone conversation. We were then held to ransom by those verbal agreements at significant financial cost with legal action threatened. We would caution others to avoid agreeing to any contractual terms over the phone, particularly where details are not clearly set out in writing. More importantly, I recommend thoroughly researching reviews and customer experiences before engaging with this company at all. Learn from our experience—do not make the same mistake!! It will cost you dearly!”

Helpful Report

Posted 4 months ago

“We recently acquired a new company and, as the new director, I contacted Onecom. Under the same conditions—5 phone users and a faster fibre internet package—we were able to obtain a quote of £103 + VAT elsewhere. However, the existing contract is valued at £212 + VAT, which was signed by the previous director. Although we have requested assistance, no one has been willing to help. This company appears to prioritise its own interests and shows little regard for its customers. The terms offered seem to be entirely in line with their own benefit. I would strongly advise staying away from this company. Their prices are very high, and they do not appear to value their customers. I have never encountered such a disappointing experience with a company before.”

Helpful Report

Posted 4 months ago

“Mis-sold a contract over the phone, then sent a completely different contract by post. Refused to cancel and we have now escalted this to Offcom”

Helpful Report

Posted 5 months ago

“Absolutely shocking experience with Onecom. We originally signed our contract with Dalys, but since Onecom took over, it’s been nothing but downhill. Prices have doubled while the level of service has been cut in half — completely unacceptable. I’ve now tried four separate times to cancel our contract. Each time I’ve either been left on hold for an unreasonable amount of time or promised a callback that never happens. It feels like they’re deliberately making it difficult to leave. Poor service, poor communication, and zero accountability. I would strongly advise anyone considering Onecom to think twice.”

Helpful Report

Posted 5 months ago

“They operate on an aggressive pricing increase strategy to lock you in. Think twice if you're considering a business contract. SIM-only price jumps to £80+ unless you re-sign for another 36 months. Vodafone sells comparable plans for around £30–£40, yet the “standard” price here is over double unless you commit again long-term. Proceed with caution. Onecom will say it's contractually allowed, but the issue is the coercion - pay less again by renewing or pay far more than the market price for a SIM (I've researched and it absolutely over double market price).”

Helpful Report

Posted 7 months ago

“Disgusting. Miss sold completely. Has anyone successfully got out of contract ????”

Helpful Report

Posted 8 months ago

“They are unscrupulous thieves, not only was I paying them over £70 a month for a mobile contract that I now pay £3.25 a month for a better deal but then they decided to charge £ 10 a month for dark web protection, I emailed that if they dared to charge me for it I would complain to ofcom and heard no more but it now turns out they have charged me for it this last year so complain I will and I will also try and get my bank to claim back some of the money as I have been scammed,if I had the money I would sue them as they all derserve to be jailed”

Helpful Report

Posted 10 months ago

“There are entire sites and facebook pages detailing how awful this company operates. They signed up my eldery 78 year old father for a 5 year business contract. Absolutely evil.”

Helpful Report

Posted 10 months ago

“Avoid at all costs....these people need closing down - they are scamming small business owners - now trapped in a 3 year deal that is double what I wanted to be paying in the first place - due to ridiculous cancellations fees!”

Helpful Report

Posted 11 months ago

“Feedback on Onecom Service Experience I want to share my experience with Onecom so that other small businesses can make informed decisions. I strongly recommend you do not enter in to a contract with Onecom under any circumstances Background * I was cold-called by Onecom and persuaded to sign a three-year contract for five work phones. * I was assured by their representative, Gareth Duggan, that I would incur no termination costs, great customer service and no downtime to my company Key Issues Encountered 1. Unexpected Termination Fees * Despite repeated requests for confirmation of costs, I was charged £1000 more than quoted when I needed to end a previous agreement. Why would I get a new contract and pay for it - completely tricked over the phone by a slimy sales man 2. Service and Signal Problems * I was advised to move to Vodafone with a guarantee I could switch back to EE quickly using eSIMs and with no downtime, if signal wasn’t adequate * After reporting poor Vodafone signal within days, my concerns were not addressed promptly and I was ignored for days * The transfer back to EE took over a month, causing significant disruption and lost sales. * At one point, when we finally moved back to EE my primary EE line was down for a full week - they refunded me £43.20 but nothing for the previous month and no where near enough to compensate the loss of sales. 3. Customer Support * Promises of ongoing assistance were not met. Emails to Gareth went unanswered, and I was told the issue was “not his department.” This was not the half of its. No one cared or knew what was going on and it got completely out of hand with the amount of people I called to try and get a response 4. Future Contract Concerns * I have been informed that if I do not renew with Onecom, fees for the five contracts will rise significantly, creating ongoing financial strain and entrapment for the for years to come as I will not be able to pay the termination fees as it will cripple my business. Dispute Resolution Attempt * I escalated the matter to CISAS, but the adjudicator’s report did not address the core of my complaint about verbal misrepresentation and I am now left to go to small claims court or ofcom. The above doesn’t even cover all the issues there are too many to state. DO NOT ENTER IN to a contract with these people.”

Helpful Report

Posted 11 months ago

“I got scammed but SARAHARMSTRONG733 AT GMAIL came to my rescue.”

Onecom 1 star review on 16th September 2025

Helpful Report

Posted 1 year ago

“Diabolical company. The list is endless Sold a 3 Yr contract now saying 5 Said an amount billing me more....can't talk to anyone that knows about accounts, say credits are raised....the amounts change daily but are never received. Asked for a copy of contract call and 2 months later still won't let me have it. Said I would have Microsoft in the package now saying they had made a mistake....now when I call the office they don't answer. As I have complained they won't answer emails either. I will take to court so if anyone want ls to join me let me know”

Helpful Report

Posted 1 year ago

Onecom is rated 3.7 based on 414 reviews