Onecom Reviews

Name: Onecom
Rating: 3.88

3.9 Rating 390 Reviews

73 %

of reviewers recommend Onecom

Company Reviews

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3.9

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One morning in August 2022 I was at my desk doing something or other. The phone rang. Sometimes I ignore such calls from unknown numbers. But this time I decided to answer. I was polite as usual. I was being offered a mobile phone contract. I explained I was currently paying about £10 for a pay-as-you-go per month contract, having come to the end of my previous contract. Of course, I could have continued with the current arrangement. It was a case of ‘it’s not broken’ so I didn’t need to fix it. But clearly I wasn’t thinking. After a minute or so of the initial sale conversation, I was passed to a colleague who then began to talk me through the phone contract. He went into some detail. After a few minutes I began to get impatient. I just wanted to get back to whatever I had been doing before the call. It was also time to go for my coffee break. During this period of impatience, I probably stopped listening to what I was being told. I do remember agreeing to pay just over £10 per month for a three-year contract. I quickly signed a contract and went for my coffee break. About a month later, out of the blue, I received £70 into our bank account. I did not understand where this had come from or why. In investigating this I was told by the phone company, OneCom, that this amount was a refund towards my monthly bill, which would be about £80. When I expressed confusion about this it was explained that there was 'discount' 'investment' of £70 which I would receive for the first 17 months. This raised a question in my mind: what about after 17 months? (as this was a 36 month contract). When I queried the whole arrangement with an agent of the company they extended the ‘discount’ to 24 months. I explained the full episode to my wife and business partner. I was expecting her to say how stupid I had been or worse. But all she managed was to say words to the effect of “ah well, no one has died”. Very true. I began to think: what about the last 12 months? A couple of months later it was explained in an email that after 24 months I will have the option of entering a further 36 months contract, with a new discount I presume. However, if I did not wish to enter into a new contract then my discount would end, leaving me to pay an additional £70 per month for the remaining 12 months. In an email, a representative of OneCom stated that "I fully appreciate our discount is not the norm". This made me think: if it is not normal then surely they should have explained the whole think in a more explicit way instead of not even mentioning the word ‘discount’ before I signed the contract, especially as it was going to lead me to pay the additional £70 per month for 12 months. Had they explained the discount arrangement I would not have signed the contract. So, how am I feeling about all this? Frustrated, angry, stupid, bit of an idiot…. The word depression may be too strong but I was definitely low. I so wanted to turn the clock back so I could undo the whole business. I did not need a new contract. I was fine as I was. But, as they say, ‘it was water under the bridge’. I had signed on the dotted line. I was stuck. For a £10 a month contract I was either stuck with the company for life (by signing a new contract every 24 months) or having to pay an extra £70 per month for the final 12 months; a total of £840. I live in the present normally. But this was ruining that by taking me into the future. I kept thinking about what would happen after 18 months or 24 months. Do I want to wait till then or do I terminate the contract now? Of course if I took the latter option I would have to pay them even more money, for early cancellation. Throughout these three or four months I constantly emailed the company. Back and forth. Always polite exchanges, with their customer services people and the secretary of the CEO, who I had tracked down and linked up on LinkedIn. How I felt was made worse by me reading horror stories on the internet from other customers with OneCom. So, now I am thinking (isn’t hindsight wonderful): why didn’t I look up the company before I signed the contract! The frustration and the feeling low (pretty low, for a person who is normally glass half-full) continued. It was all-consuming. I would think about it all my waking hours, especially those moments in the middle of the night when I was trying to go back to sleep. Of course, as a man of faith I was praying all the time, for God to intervene, to do something, do anything to help. Was he listening to what I was saying? Along the way I was able to describe the whole episode to the two guys from our church with whom I meet every fortnight to share what is going on in our lives and pray for each other. I remember saying how stupid I felt. To this I was told by one of the men: don’t say that; you are not stupid. Then, one day I heard God speak to me; very clearly, as clear as I am about sitting here now writing this blog…. I had just finished my hospital chaplaincy ward round and was sitting there in the waiting room so I could have my Covid jab. At the time, like most days I was having another very LOW moment. Just then I audibly heard a voice which I took to be from God, saying: I’ve got this. So, now God was saying he had heard me, he knew what was going on and he will sort it. Did that help? A little. But I still wanted to go back in time to not make (the stupid) mistake. I considered writing to the BBC Watchdog. I contacted Citizens Advice. I considered writing the full story and name and shame the company…. I tried my best to persuade OneCom, their CEO, his secretary, their customers service….. I considered writing to my Member of Parliament. I then decided to complain to OfCom. But it turned out that OneCom were not within their jurisdiction but had their own Complaints System. This did not give me much hope. I didn’t think this would be a system that would give me a fair hearing. Still I tried them. I wrote the full story. They considered whether I had a case for them to take on. They did think I had a case and that they would take it up on my behalf. My main case was that because the 'discount' and its likely end at 24 months had not been made clear to me when I first signed the contract, I wished to terminate the contract, without having to pay any termination charges. Alternatively, I was happy to continue with the contract if the £70 discount was extended to the full 36 months of the full duration of the contract. I also explained to the Adjudicator that I had signed the contract in good faith, based on the phone sales conversation, but without reading the small print of the contract which did explain the ‘discount’. In summary, I was of the view that it was a 36 month contract and I would pay just over £10 per month. Simple. I waited for the decision by the Adjudicator. They took a few weeks before reaching their decision. I expected bad news. So, I began to prepare for it. Occasionally I would remind myself of what God had promised. It helped a little, to get me through my days. The Adjudicator decided in my favour. They instructed the company to terminate my contract, after making sure that, over the 8 months duration of the contract I only pay £10.70 per month. I was owed over a £100 which I was pleased to have refunded. There was a bonus! The month following the resolution of my case, I received my normal £70 discount. I wrote to the company to inform them of this, expecting they would expect a refund. They didn’t. Instead they wrote to me to say I could keep the money. But then the same happened the month after. Again I wrote to them to inform them of this discount money. I did not hear from them. So, I ended up benefiting from £140. By this time I had a new phone contract with a different company which was below £10 a month. Moreover, my OneCom contract had come free membership of Amazon Prime. I have tried to cancel this but have not been able to. So, I continue to have this free membership and probably will have it for 36 months. In conclusion… The episode has renewed my faith in our systems, such as, adjudication. I have learnt that next time someone phones me to sell me something I shall be less trusting and less quick to enter into a contract. And, maybe, next time God says, “I’ve got this”, I will be more trusting.”

Helpful Report

Posted 1 year ago

“One com don't remind you that your contract is up.they wait 3 months then tell you after theve ripped you of £64 a month for sim only.stole 3 months money of me when contract had finished”

Helpful Report

Posted 1 year ago

“Totally agree with people who say AVOID this company. They mis-sold us a contract. I'm trying to get out of it. It's a total scam and daylight robbery.”

Helpful Report

Posted 1 year ago

“Don’t go to it this company, they are unreliable, terrible protocol, my work phone has been disconnected for 3 days, because one of one.comes staff sent it to the wrong address, they then asked because the SIM card etc hasn’t arrive I’d like to cancel, I lost out on work, missed family events because I couldn’t contact anyone nore be contacted with out Wi-Fi. Please stay away from this company. They have good staff and terrible products and protocols. You don’t need middle man like one com.”

Helpful Report

Posted 1 year ago

“Awful company!Avoid.Avoid Avoid”

Helpful Report

Posted 1 year ago

“They are ripping off scammers, £19.99 sim only contract, they apparently take nearly £60 out of your account at the beginning of the month and then return refund you £23 at the end, I don’t know how they get away with it 😡😡😡”

Helpful Report

Posted 1 year ago

“! AVOID. AVOID. AVOID ! be very careful on ‘prices’ quoted as we were told £80 plus VAT. Vodafone take £484 out of my account and Onecom refund £323 - The VAT is on the full amount that Vodafone take from you, so actually £160 is what we were paying. ! Then the price goes up each April with consumer price index, which is applied on the full Vodafone amount - so we now have £554 coming out of our account to Vodafone and Onecom still only refund £323 , so our actual payments are now £230 a month. We thought we had agreed a 3 year contract at £80 +Vat on that £80. They said we would have to pay £11,000 to exit the contract. I would go direct with a phone company, this is an unethical profiteering middleman company.”

Helpful Report

Posted 1 year ago

“Left with no option!!! 3 hours and half waiting on the line spoken to few unprofessional people!!! Still no internet after that ?! Avoid avoid avoid !!!! Bunch of idiots running a company hellooooo!!! I’m taking a legal advise on them now , they made me shutdown my business soon as I done a contract with them ending up with no internet connection?? Could not take any card payments ? I can’t describe the feeling, frustration I been through with this idiotic company!!!! OMG , stay away from this company guys please …..”

Helpful Report

Posted 2 years ago

“Poor customer service, from customer service to credit control to account managers who all leave you hanging, get you over a barrel, snuck in unfair price increases, and then threaten you with early termination charges if you want to leave. AVOID AVOID AVOID at all costs.”

Helpful Report

Posted 2 years ago

“*** AVOID. What you get quoted is not what you pay. You will be out of pocket and stuck in a long term contract! AVOID ***”

Helpful Report

Posted 2 years ago

“Avoid Avoid Avoid Shocking company, rip off merchants. I was mis sold a mobile contract, I was promised on the phone a £11.99 contract per month. Wasn't told I was buying the phone, with £125 bill. Was charged £24 per month then crept up slowly. All paper work never corresponded with what I was charged. When I contacted them by phone, email, webchat they went round houses and never answered my questions. I contacted Vodafone they wouldn't deal with me because I'm a onecom customer. I would get a txt to say I can view my monthly bill but never given a password to sign into Vodafone account. My last bill shot up to £99 -what the hell. changed provider and just paid just over a thousand to get out of the contract ( even though I can't really afford that either) I'm a small business -sole trader. Even to end the contract was a nightmare. Glad to be out this horrendous company. They rip you off left right and centre I went from paying £34 to £99 in 1 month, that gave me the push to get out and be free of them. Do not use this company, what you are told on the phone is a lie.”

Helpful Report

Posted 2 years ago

“Dodgy sales practices, i was told my contaract would be £24 a month it went up to £41 a year later and this year it has skyrocketed to £204, like others have said customer service is none existent, avoid at all costs.”

Helpful Report

Posted 2 years ago

“Be warned stay well away I’m stuck with them was told it be 350 a month turns in to 600 then after 18 months it be 870 stay away save you self and you pockets from this devious company onecon”

Helpful Report

Posted 2 years ago

“STAY CLEAR. over charge you from day none.never sort anything out never call back then try and charge you a massive amount to leave. YOU'VE BEEN WARNED.”

Helpful Report

Posted 2 years ago

“Mis sold contract. Lies and pressure selling. The bill is never what you expect and they keep you signed into them unless you have mega bucks to terminate. Stay well clear especially if you are a small business or sole trader. Know your rights with Ofcom.”

Helpful Report

Posted 2 years ago

“Dreadful company, appalling customer services, lying salesmen, avoid at all cost. If you are having issues try ofcoms arbitration service, its free and they will look into any problems. Check everything and don't believe what the salesman tells you.”

Helpful Report

Posted 2 years ago

“Unbelievable. I have been fighting this company for over a year £1847 later I am still stuck until January 2024. I will have paid £3694 for a contract that stated £53 a month plus vat, they would then review at 18 months to see what other savings they could offer WELL THAT'S the scam. They don't offer anything and you are stuck, they offer another 3 years contract to reduce slightly!! We were also promised a dedicated account manager, I have never spoken to the same person twice, they are not able to help and if I want to leave I have pay anyway. Also what i don't understand is that Vodafone Ltd are taking the money each month from my account not Onecom, yet you try to talk with Vodafone and they wont speak with you as the contract is with Onecom and nothing to do with them. THEY ARE TAKING MY MONEY!! Thanks to now reading the reviews here I have contacted CISAS and hopoe I may get help To anyone looking to work with these people DO NOT TOUCH THEM”

Helpful Report

Posted 2 years ago

“Avoid,!!!!! customer service... Non existent Missold.. Definitely Charged us £156 for no service ptovided No line fitted by open reach!!!! No router!!! After being in business for 20 yrs, I have never seen another business with so many bad reviews I( fact I would say the good reviews they wrote the selves) Sez it all They Will be hearing from OFCOM /CISAS SCUMBAGS”

Helpful Report

Posted 2 years ago

“Slippery and callous sales technique. They said the contract would be £20.08 + VAT for 2 phones which would save me money and instead it has worked out at nearly £58. I specifically asked them the total cost and the salesmen said £20.08 + VAT. The contract is not transparent although I saw the number £20.08 so I thought it was OK but check what they offer as a discount. In my case, it was £172 discountfrom a cost of £192.08 - which is £20.08. HOWEVER - the £192.08 needs to show VAT added which would take it to £230.39. £230.49 less £172 = £58.49. If they said the cost was £58.49 I would not have done it but they said £20.08 + VAT. If I do not get a reasonable resolution, I will take legal advice and will probably report to Trading Standards and an organisation called CISAS plus also Vodafone who I am sure would not want to be associated with their sales technique. For anyone thinking of using OneCom, my strong recommendation is to avoid them”

Helpful Report

Posted 2 years ago

“Avoid at all costs!! I was mis-sold a mobile plan that they will not let me out of. All the quick talk on the phone was entirely misleading, whilst signing up to a contract with them. They said they could beat my current monthly cost of £16 per month and I'm now paying almost £100 per month for a SIM only deal!!! I tried complaining to Vodafone as that's my network whilst with Onecom, but they take no responsibility saying they are a separate entity and that they are apparently inindated with similiar complaints. There was a problem between my bank and Onecom where my direct debit could not be taken and rather than contacting me giving me the opportunity to fix the problem, they shut off all my phone services including outbound calling and the Internet!! I am extremely angry with Onecom and will do my best to spread my poor experience. Craig”

Helpful Report

Posted 2 years ago

Onecom is rated 3.9 based on 390 reviews