Onecom Reviews

Name: Onecom
Rating: 3.91

3.9 Rating 386 Reviews

74 %

of reviewers recommend Onecom

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Metrics

3.9

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star it’s even to generous for these incompetent crooks. They should be fined and put into jail for breaching their contract. We’ve signed up phone and internet home and business and had nothing but problems with how SLOW AND RUBBISH THEIR SERVICES ARE.”

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Posted 3 years ago

“Avoid Onecom like the plague. They are a bunch of crooks. Issues with broadband/telephones for over a year. Was advised that in order to rectify this we needed another broadband connection. Agreed to this but was not advised that we would be tied in for another 5 years. The initial contract was for 3. They use under hand tactics and miss sell you contracts. They then have the audacity to charge stupid amounts to get of them. AVOID THIS BAD COMPANY”

Helpful Report

Posted 3 years ago

“As other reviews, I thought they were part of BT, I got suspicious when asked for bank details, I am trying to get through to cancel this. Outright deception, bordering on criminal! Steer clear.”

Helpful Report

Posted 3 years ago

“I signed up to one com believing they would lower my bill from the previous supplier. They told me that I would be paying £14 per month. I asked multiple times if that was the total amount and if there were any hidden charges. The answer was always no. When I had signed up and got my first 2 months bills they were at full price plus vat(no mention of hidden vat charge) 3rd month I found out I'm paying £24 pounds per month as there is a hidden line rental charge as well on the mobile contract. They didn't send a breakdown or welcome email with charges etc until I complained and made a query about it all. Total misrepresentation of pricing and how it all works. Wish I'd never changed.”

Helpful Report

Posted 3 years ago

“Probably the worst telecom company I have had the misfortune to deal with in over 30 years. Refuse our properly signed direct debit blaming GDPR then charges for not paying by direct debit. Months of promises but no action. Must be the only company ever who stated they cannot raise an invoice. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Initially I was like everyone else here and really happy with the deals and service offered. However, once your deal expires and your prices increase you'll discover that the offer was for a far shorter period than the contract length leaving you with years left to pay at full price. I never sign up to excessive length contracts but I have done with Onecom because the offer (e.g. 18 months at half price) is never directly mentioned on the phone at the same time as the contract term (e.g. 3 years). They are discussed in the same call but in my opinion the two different timescales aren't made clear. I feel deceived, infuriated and trapped by this shoddy business practice. My latest discovery is that I'm tied in to their broadband for 5 years!!! I could get the same deal with Vodafone for half the price but now I can't get out of my contract.”

Helpful Report

Posted 3 years ago

“Cold call. Misrepresenting who the call was from, suggesting they were part of BT. Extremely annoyed to be told they were Onecom after 20 minutes on the phone. Completely underhand time waster. Should be telling people who they are from the start of the phone call.”

Helpful Report

Posted 3 years ago

“Deception at the highest level.”

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Posted 3 years ago

“where do I start! Was told when transferred that Onecom would cover the cost of transfer, only to be presented with a bill for over £1100 from my previous provider for hardware that onecom told me to ignore and they weren't accountable for it. I had to pay it, so £1100 out of pocket. Secondly they sent me 2 dongles, so I informed them and I sent one back to them as I am honest only to be chased for 3 months for it. I eventually sent the the second one I was supposed to have back just to get them off my back as I said I didn't need a dongle in the first place. Then to top it all off my phone was disconnected the bank holiday weekend. When I eventually got through to them they put me on to Vodaphone who informed me that the direct debit had been not set up. On checking the bank details the sort code was correct but I don't who the account number was it certainly wasn't the account number I gave them. I can only say the the service given by Onecom was and is shambolic. I have never dealt with a company that have managed to get everything wrong they touch.”

Helpful Report

Posted 3 years ago

“Stear well clear of this of this lot. The saying "If it sounds to good to be true. then it probably is" never has more meaning !!! Contract of 36 months that will cost £2600 to get out of, billing large amounts of money early in the month and then crediting some back half way through the month. FREE Amazon Prime, but they charge £9.43 per month when it's only £7.99 if you arrange it yourself... Pushy sales techniques with promises of fantastic savings then when all the extras are added and then VAT on top of that it's not so cheap.. All charges are + VAT and all credits are ZERO VAT. Robbing lot, Vodafone don't want to know they just keep saying they are a partner company.. AVOID AVOID AVOID this company !!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Beware of their Contract terms and conditions. They told me verbally before I took out the Contract that I could review the Contract annually to which I assumed they meant I could opt out and seek another supplier if I was unhappy with them. After a year my internet was so bad I changed to another supplier with speeds of 10 times faster and at a cheaper price. The termination costs were astronomic as they claimed I was in a 5 year Contract which they never explained at the start. In the end they agreed to sever the internet part of the Contract provided I keep the landline. 14 months later I am aiming to move to a BT landline as they are considerably more competitive but again they want to charge thousands as a termination fee. They claim I still have over 3 years remaining which they attempt to tie you into. Extremely anti competitive and not what I understood. They now claim that I misunderstood the annual review as they claim it does not allow me to move. The termination fees are certainly not justified and never were they explained to me at the start. Keep well away as they attempt to tie you in to a very very long contract and their prices are far too high.”

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Posted 4 years ago

“BEWARE! They are absolutely Crooked, Deceiving and intently defrauding ordinary people by luring them into BUSINESS contracts for 36 months. they do this circumvent the 14 day cooling off period. Business contracts do not qualify for the cooling off period, surprisingly. That loo hole should be closed! Onecom will destroy Vodafones reputation. The only reason I fell for them was because they used Vodafones name which gave a false sense of security. Disgusting! If anyone from Onecom calls you - simply hang up! Dont listen to the "Free This, Free That! Nonsense! happy to launch a class action against them if there are enough of us.”

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Posted 4 years ago

“Avoid Onecom like the plague they are a bunch of crooks ,they miss sell you contracts and tie you into long contracts, and then charge stupid amounts to get of them. how they have a rating of 4.5 is beyond me only thing i can think they must do is get there employers to give them a rating AVOID THIS BAD COMPANY”

Helpful Report

Posted 4 years ago

“Onecome... Be aware!!! We still without internet from 16 December now 5 January Very bad company. Bad communication, rude and lie to us every day!!! We havent had internet for more than 2 weeks now none during Christmas or the New year!!!!!!! My children cant access education for their GCSE and A-level exams as well as my work. Have been trying to cancel the contract but they want to charge us for cancellation fees althought theyve broken their contract!!!! Be aware stay away!!!!!”

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Posted 4 years ago

“Be aware about ONECOM If you will have any problems with the internet they will try break it and not repair. They will lie to you and not help you! We have stayed without internet throughout Christmas and New year!!! With more lies everyday. Manager is not interested in calling me back after 2 weeks now. Our internet involves my Job, the TV, doors bell, cameras, my childrens eduxcation and much more! Be aware it’s a very bad company and if you will have any problems they will not help you!”

Helpful Report

Posted 4 years ago

“Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv! Now 28 December and my internet still don’t work!”

Helpful Report

Posted 4 years ago

“Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Now 28!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv!”

Helpful Report

Posted 4 years ago

“WARNING WARNING: Get everything in writing before you agree to anything or this company will hoodwink you without a second thought. DO NOT AGREE TO ANYTHING ON THE PHONE. This company is merciless with regard to your personal circumstances and they will use the no cooling off period business to business clause. Shocking business practices, even more so in a time of global pandemic.”

Helpful Report

Posted 4 years ago

“My problems with Onecom started when I discovered that the courier company they use to deliver SIM cards was having problems locating my house and they failed to pass on instructions to the courier company on how to find it. For the last 11 days I have been without a service on my work phone as Onecom decided to activate the SIM which was lost in transit and cut me off from my former service provider. I had to suggest that a second, replacement SIM be sent. The courier company again had problems delivering the item and I spent hours talking to Onecom. I finally spoke to the courier company and discovered that they had no record of anyone from Onecom contacting them with delivery intructions. Only my direct intervention resulted in the SIM being delivered - after 11 days. During the course of my attempts to resolve the situation, I spoke to the company who will be providing the phone service and found that the length of contract it believed I have with it is 12 months longer than the contract I have with Onecom. Despite raising this discrepancy with Onecom, I have yet to receive an answer. I would strongly recommend that anyone reading this review decides to have nothing whatsoever to do with Onecom. They are interested in making a sale but not in providing a service.”

Helpful Report

Posted 4 years ago

“shockingly bad company just ripp off merchants who try and tie you up in long contracts and charge you fortunes to get out of them AVOID”

Helpful Report

Posted 4 years ago

Onecom is rated 3.9 based on 386 reviews