Alex Birchmore
I was cold called by onecom a month ago. I usually never answer sales calls, but this came from a local number and the man on the phone inferred he was from EE looking to upgrade my tariff. They promised me £15 pound a month for unlimited data and an entertainment package. Sounds great! What isn't CLEARLY stated is that this is a middle man company who partially reimburses you for the cost of a contract with Vodaphone. And £15 is the price BEFORE vat ON THE FULL CONTRACT. Which means I'm actually paying £40 a month! I would've never agreed to this had they been clear about costs. Also I distinctly remember the guy on the phone saying you're tied in for 18 months - looked at my contract and it's 36??? What actually happens after 18 months is that I will have to pay the full contract price at over £100!! I cannot afford this. Looking at my bill from Vodaphone I'm being charged for 2 numbers. This is because the salesman said he could include a WiFi dongle. I thought this would just be using my existing number, but no, I'm now being charged for 2 numbers. Again this was not stated. And because they call it a business contract (I have a tiny limited company that makes me a part time wage) I have practically no consumer rights. Appalling.
2 years ago
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