Onecom Reviews

Name: Onecom
Rating: 3.72

3.7 Rating 414 Reviews

69 %

of reviewers recommend Onecom

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3.7

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Onecome... Be aware!!! We still without internet from 16 December now 5 January Very bad company. Bad communication, rude and lie to us every day!!! We havent had internet for more than 2 weeks now none during Christmas or the New year!!!!!!! My children cant access education for their GCSE and A-level exams as well as my work. Have been trying to cancel the contract but they want to charge us for cancellation fees althought theyve broken their contract!!!! Be aware stay away!!!!!”

Helpful Report

Posted 5 years ago

“Be aware about ONECOM If you will have any problems with the internet they will try break it and not repair. They will lie to you and not help you! We have stayed without internet throughout Christmas and New year!!! With more lies everyday. Manager is not interested in calling me back after 2 weeks now. Our internet involves my Job, the TV, doors bell, cameras, my childrens eduxcation and much more! Be aware it’s a very bad company and if you will have any problems they will not help you!”

Helpful Report

Posted 5 years ago

“Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv! Now 28 December and my internet still don’t work!”

Helpful Report

Posted 5 years ago

“Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Now 28!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv!”

Helpful Report

Posted 5 years ago

“WARNING WARNING: Get everything in writing before you agree to anything or this company will hoodwink you without a second thought. DO NOT AGREE TO ANYTHING ON THE PHONE. This company is merciless with regard to your personal circumstances and they will use the no cooling off period business to business clause. Shocking business practices, even more so in a time of global pandemic.”

Helpful Report

Posted 5 years ago

“My problems with Onecom started when I discovered that the courier company they use to deliver SIM cards was having problems locating my house and they failed to pass on instructions to the courier company on how to find it. For the last 11 days I have been without a service on my work phone as Onecom decided to activate the SIM which was lost in transit and cut me off from my former service provider. I had to suggest that a second, replacement SIM be sent. The courier company again had problems delivering the item and I spent hours talking to Onecom. I finally spoke to the courier company and discovered that they had no record of anyone from Onecom contacting them with delivery intructions. Only my direct intervention resulted in the SIM being delivered - after 11 days. During the course of my attempts to resolve the situation, I spoke to the company who will be providing the phone service and found that the length of contract it believed I have with it is 12 months longer than the contract I have with Onecom. Despite raising this discrepancy with Onecom, I have yet to receive an answer. I would strongly recommend that anyone reading this review decides to have nothing whatsoever to do with Onecom. They are interested in making a sale but not in providing a service.”

Helpful Report

Posted 5 years ago

“shockingly bad company just ripp off merchants who try and tie you up in long contracts and charge you fortunes to get out of them AVOID”

Helpful Report

Posted 5 years ago

“They used to be good about 5 years ago and then had a restructure and the service nose dived into the ground. Do not use they are a nightmare!!”

Helpful Report

Posted 5 years ago

“Worse experience I have ever had .just have been with them two weeks.last five days they couldn’t fix the broadband fault.lost business £3000 pound.who would recover my financial lost.”

Helpful Report

Posted 5 years ago

“Do not deal with this company. To say they use sharp practice is an understatement. I have fallen foul several times with silver tongued sales people. They will always push you to a business contract to avoid the cooling off period and deliberately try and throw in 36 month contract without you realising. When my contract ends I will never ever ever go near this company again. Avoid”

Helpful Report

Posted 6 years ago

“Spent an hour on the phone yesterday to these people (they called me) I was busy in my shop and agreed to a contract with them which sounded ok (new phone), but assumed would be 14 day cooling off period. Only today I realise there’s no cooling off period because it’s a business tariff. So I’m stuck with a much more expensive tariff that I don’t need. Beware - complete conmen.”

Helpful Report

Posted 6 years ago

“Avoid like the plague. I added two numbers to my account and months later when I rang to cancel they mysteriously couldn't find my account. Then they cancelled the wrong contracts, leaving one open. I distinctly remember saying to the rep "is that it, is that all I have to do?" and was told "yes". They never call me back, just keep insisting I owe them £60 and threatening to cut off my phone. Bunch of bullies.”

Helpful Report

Posted 6 years ago

“Just received a bill for £732 for the full length of a contract even though onecon admit I never received the phone. They keep promising a call back within 24 hours which never happens. Please avoid these cowboys”

Helpful Report

Posted 6 years ago

“I had a similar experience as Clive Durham in that I didn't realise that the rebate payments only lasted for a limited time on my one com contract. I only do a small amount of work now &I am semi retired due to an accident resulting in a hip replacement so I can no longer do what I used to, now on shorter work hours I am struggling to pay the amount, but one com said I would have been sent the information at the start &I should have spotted this in the small print. I was also told that I didn't have a cooling off period by the salesman on one of the earliest phone calls to me so felt trapped to swap to them from the company I was with.”

Helpful Report

Posted 6 years ago

“5/12/18 I received a letter from onecom advising me that my plan with Vodafone ( satisfied customer for 30 years) was about to change. They spoke about”loyalty concessions “ so I changed my mobiles (3) to them. I am not a business. I later found out that onecom ostensibly provides for business customers. I was offered a discounted price to include a rebate. I duly l agreed and signed up for 24 months as it happens. After 13/14 months I checked my bank account to see that the rebate payments had stopped. Apparently they were only for 12 months. I now have to pay what amounts to double until the period runs out. I suppose I should have read the small print which presumably I was sent but I would like to alert others who might be tempted by this. I don’t remember being made aware that the rebates were only for 12 months. I have been the victim of sharp practice and extremely unhelpful onecom staff. I cannot wait to get out and go back to Vodafone and get my bills down from £120 a month to something much more reasonable like most people.”

Helpful Report

Posted 6 years ago

“This company took over my account from Vodafone without consent from me. They doubled my monthly payment, and continually lie about renewing your contract with them. Reading the reviews I can see that this is normal practice to them. I am going to contact Vodafone to see what they have to say. How can they be allowed to do this when you have been with them for years and then passed over to a bunch of people who tell you a load of lines”

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Posted 7 years ago

“The company lied to me 4 yrs ago & told me they'd taken over ALL Vodafone contracts. They haven't....my other half is still with Vodafone. I'm paying far too much for this service & I can't afford it. I've asked to be put on pay as you go & should've had an email, so I can sign & leave in 30 days. Guess what? No email as yet. I'm contacting Ofcom if it's not with me tomorrow. Don't like being lied to. 😤”

Helpful Report

Posted 7 years ago

“They reepping people off. Every month over charge and ever year they said your contact end next year. They renew it them self. I recommend everyone do not trust them they are big thef”

Helpful Report

Posted 7 years ago

“Appalling service. I'm with Vodaphone who couldn't even inform me that they had transferred the management of my account to onecom. I need to leave the contract they offered me and it is proving almost impossible. I was told I had to pay a fee to exit, and when I reminded them of the 14 day cooling off period, the operator lied and wrote down that she had told me of that I'm going to offcom.”

Helpful Report

Posted 7 years ago

“Really wish I could give NO stars! We were customers of Truetelecom, but when our contract was coming to an end in December 2017, we were told that they were about to cease trading and couldn't continue to supply us - so we switched to TalkTalk. However, we kept getting invoices form Onecom and no matter how many times we phoned and wrote to explain and dispute the alleged debt, the invoices and reminders kept coming and then the threatening phone calls started. Finally, yesterday, after a year of persistent threats and time wasting, we have received an ''invoice'' (nearing a totally incorrect postal address), which is actually a credit note for the alleged debt. The covering e-mail contains no apology or explanation and is totally inappropriate in that it refers to the attachment as if it is, indeed, a monthly invoice due for payment. Terrible company - and the Trustpilot rating is just further indication that this is NOT an independent site and reviews are selectively vetted to give a biased assessment of the companies which support and finance Trustpilot.”

Helpful Report

Posted 7 years ago

Onecom is rated 3.7 based on 414 reviews