Onecom Reviews

Name: Onecom
Rating: 3.96

4.0 Rating 378 Reviews

75 %

of reviewers recommend Onecom

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Metrics

4.0

Based on 378 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company!! After polluting me for months to come onboard and move from my current company to them . My termination fee was £8.5k which they said they’d pay ( Alex Naunton!) they paid £6.1 and left me with the remaining to pay.”

Helpful Report

Posted 1 year ago

“Avoid like the plague!!! They use misleading sales tactics to sell phone contracts without a cooling off period. They mis represent the cost and discounts, they don't tell you the discounts do not last the full contract length and they don't state the full monthly figure inc VAT on the contract that they hard sell you over the phone. You end up paying way more than stated. Terrible, unscrupulous company, please avoid ONECOM !!! I am waiting on a deadlock letter so I can take it to CISAS, I wish I had seen the reviews prior to answering the call!”

Helpful Report

Posted 1 year ago

“Never heard of them until I received a dubious email from them with a load of links. Looked up their website which mentions integrity and monthly checks for cyber security and GDPR. Rang to ask them what it was about, tried telling me I was Vodaphone cusotmer, then told me they didnt have my email address on file so they dont know what it is and are not interested to investigate further. Bloody great for an IT security conscious firm. Onecom Welcome to the OneCloud, xxxx. Below are your account details. Please change your password after logging in. Customer name: xxxxxxxxx Email address: xxxxxxxxxx Password: $Tvv_15M Please click the link below to verify your email address: Verify If the button above doesn't work, paste this into your browser: https://portal.onecom.co.uk/account/confirm-email?c=Nx2nXdJF5%2f14i5GeUPvpij79lTD04RugKXzO7P%2fdYHp1m7W538yKkEwnsvPvnOFheh9WDPOSJs1N%2bTlJLl5bLqquww%2bg6I%2fc3W1pl%2fFDqBw%3d Terms of use: By signing in to your OneCloud account you agree to the terms of use detailed in the User Terms and the Customer Agreement. The Onecom Team Go to the OneCloud”

Helpful Report

Posted 1 year ago

“This is from a Norwegian customer. After 3 days of waiting for the technician where I had been promised by your customer service to be visited later the same day. I gave up after following up my case for 2 days now and I am still waiting. It is a simple finer optic terminal which has to be replaced.”

Helpful Report

Posted 1 year ago

“Awful customer service. They owe us ~£240 and are refusing to acknowledge or address the issue. This has been ongoing since November. Avoid at all costs. The deals / discounts are not worth the hassle at the end of the contract.”

Helpful Report

Posted 1 year ago

“Having been with onecom for many years when renewing my account over a month in advance of its expiry date I requested that a second phone linked to my account was not renewed as it belonged to my daughter who is leaving for Australia in a few months. They agreed and I renewed my phone only to be continually billed for hers. After recancelling it I had to pay extra to get rid of the extra bill. When I tried to talk to them they responded by cutting off my phone until I paid the ransom. Bunch of Rio off merchants, don't use them, I am getting out of their clutches as soon as possible.”

Helpful Report

Posted 1 year ago

“STAY THE HELL AWAY FROM THESE PEOPLE We are a scaffolding company based in Iver i got a call 2 or 3 times last year that an engineer is waiting at our yard when I am the director and I am the only one authorised to place orders if we wanted anything or not. Our yard than it was far to small so we were thinking of moving from there so no way we were going to install a broadband I didn't even know these crooks existed in the first place. They wanted to charge us for their attendance. Long story short I got another phone call today since some time has passed the man called himself Max presentet himself as being from BT reach and not Onecom. Did not agree to anything until I thought I would see the reviews and I was amazed how these people do business when every 10 worse reviews one is good. DO NOT TRUST THEM STAY THE HELL AWAY FROM THIS UNSCRUPULOUS CROOCKS. Hope my review will stop people falling in to their spider net called ONECOM. You will be forever sorry. Thank you”

Helpful Report

Posted 2 years ago

“I was cold called by onecom a month ago. I usually never answer sales calls, but this came from a local number and the man on the phone inferred he was from EE looking to upgrade my tariff. They promised me £15 pound a month for unlimited data and an entertainment package. Sounds great! What isn't CLEARLY stated is that this is a middle man company who partially reimburses you for the cost of a contract with Vodaphone. And £15 is the price BEFORE vat ON THE FULL CONTRACT. Which means I'm actually paying £40 a month! I would've never agreed to this had they been clear about costs. Also I distinctly remember the guy on the phone saying you're tied in for 18 months - looked at my contract and it's 36??? What actually happens after 18 months is that I will have to pay the full contract price at over £100!! I cannot afford this. Looking at my bill from Vodaphone I'm being charged for 2 numbers. This is because the salesman said he could include a WiFi dongle. I thought this would just be using my existing number, but no, I'm now being charged for 2 numbers. Again this was not stated. And because they call it a business contract (I have a tiny limited company that makes me a part time wage) I have practically no consumer rights. Appalling.”

Helpful Report

Posted 2 years ago

“Warning to all - Avoid 'OneCom' at all costs (a 'middle man' mobile network provider). I got a very long cold call from OneCom. They talked me into changing networks and to a business tariff on my mobile (I didn't know B2B consumer laws do not offer the same rights as a private buyer) Follow this link for more info on B2B contracts:- https://reducer.co.uk/blog/understanding-business-to-business-contracts I did sign up for the mobile tariff they offered me after over 30 mins of hard sell but changed my mind 3 days later and tried to cancel (within the 14 day cool off period!) I have been told there is no 14 day cooling off period for business customers! So I am pretty much stuck with this bad contract for at least 2 years if not longer. The Deal: OneCom offer you an expensive phone tariff (i.e. £44.81/per month/ sim only) then give you a monthly discount of £35 making the total plan £9.81 (sounds good!). This was the price I was quoted (I missed they said it was ex VAT !). Ex VAT – Not Plus VAT which is more understandable terminology! What they don't tell you is you pay VAT on the full amount (£44.81 + VAT = £53.77) not the quoted plan cost of £9.81. So my actual monthly cost will be £18.77 (+ £8.96 VAT on the £44.81). This is never made clear, double the amount I was quoted. The contract is with OneCom for 2 years with a tariff review at 18 months. The discount is only for 17 months. So if you don't call for the tariff review the price bounces up to the full expensive price for the remaining 6 months of the contract. If you DO call them for a tariff review you can negotiate a new tariff BUT essentially you may be signing up to another 2 years! Please:- do not use this company do your homework before signing up to a new contract (especially business customers) always look at the One Star reviews on review sites. OneCom have lots of disturbing one star reviews on Trust Pilot https://uk.trustpilot.com/review/www.onecom.co.uk?stars=1 I can't tell you how very stupid and annoyed I feel with myself right now. I have now recieved a deadlock letter from OneCom to take this matter to Ofcom/ CISAS. One Com use CISAS instead of Ofcom you can call them on 02075202814 to lodge you complaint.”

Helpful Report

Posted 2 years ago

“I realy wish i had read the reviews before signing with this company -”

Helpful Report

Posted 2 years ago

“Poor customer service I upgraded my phone and broadband to voip and on the day of switch over onecom cut off my phone and left me without phone so as a business customer I was losing business. When reported staff were not interested and were rude and we were told its not there problem and followed by putting the phone down.”

Helpful Report

Posted 2 years ago

“Bunch of unscrupulous and fraudulent crooks!!! Cancelled a contract over 5 years ago for my unwell father and just recently got him on internet banking to see they are still billing him, they even renewed his contract without his consent apparently claiming to have spoke to him while he was in hospital!! Don't trust these thieves!!R”

Helpful Report

Posted 2 years ago

“Mis-lead and manipulated in short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.”

Helpful Report

Posted 2 years ago

“1 star it’s even to generous for these incompetent crooks. They should be fined and put into jail for breaching their contract. We’ve signed up phone and internet home and business and had nothing but problems with how SLOW AND RUBBISH THEIR SERVICES ARE.”

Helpful Report

Posted 2 years ago

“Avoid Onecom like the plague. They are a bunch of crooks. Issues with broadband/telephones for over a year. Was advised that in order to rectify this we needed another broadband connection. Agreed to this but was not advised that we would be tied in for another 5 years. The initial contract was for 3. They use under hand tactics and miss sell you contracts. They then have the audacity to charge stupid amounts to get of them. AVOID THIS BAD COMPANY”

Helpful Report

Posted 2 years ago

“As other reviews, I thought they were part of BT, I got suspicious when asked for bank details, I am trying to get through to cancel this. Outright deception, bordering on criminal! Steer clear.”

Helpful Report

Posted 2 years ago

“I signed up to one com believing they would lower my bill from the previous supplier. They told me that I would be paying £14 per month. I asked multiple times if that was the total amount and if there were any hidden charges. The answer was always no. When I had signed up and got my first 2 months bills they were at full price plus vat(no mention of hidden vat charge) 3rd month I found out I'm paying £24 pounds per month as there is a hidden line rental charge as well on the mobile contract. They didn't send a breakdown or welcome email with charges etc until I complained and made a query about it all. Total misrepresentation of pricing and how it all works. Wish I'd never changed.”

Helpful Report

Posted 2 years ago

“Probably the worst telecom company I have had the misfortune to deal with in over 30 years. Refuse our properly signed direct debit blaming GDPR then charges for not paying by direct debit. Months of promises but no action. Must be the only company ever who stated they cannot raise an invoice. Avoid like the plague.”

Helpful Report

Posted 2 years ago

“Initially I was like everyone else here and really happy with the deals and service offered. However, once your deal expires and your prices increase you'll discover that the offer was for a far shorter period than the contract length leaving you with years left to pay at full price. I never sign up to excessive length contracts but I have done with Onecom because the offer (e.g. 18 months at half price) is never directly mentioned on the phone at the same time as the contract term (e.g. 3 years). They are discussed in the same call but in my opinion the two different timescales aren't made clear. I feel deceived, infuriated and trapped by this shoddy business practice. My latest discovery is that I'm tied in to their broadband for 5 years!!! I could get the same deal with Vodafone for half the price but now I can't get out of my contract.”

Helpful Report

Posted 2 years ago

“Cold call. Misrepresenting who the call was from, suggesting they were part of BT. Extremely annoyed to be told they were Onecom after 20 minutes on the phone. Completely underhand time waster. Should be telling people who they are from the start of the phone call.”

Helpful Report

Posted 2 years ago

Onecom is rated 4.0 based on 378 reviews