Having been with onecom for many years when renewing my account over a month in advance of its expiry date I requested that a second phone linked to my account was not renewed as it belonged to my daughter who is leaving for Australia in a few months. They agreed and I renewed my phone only to be continually billed for hers. After recancelling it I had to pay extra to get rid of the extra bill. When I tried to talk to them they responded by cutting off my phone until I paid the ransom. Bunch of Rio off merchants, don't use them, I am getting out of their clutches as soon as possible.