Avoid Avoid Avoid
Shocking company, rip off merchants.
I was mis sold a mobile contract, I was promised on the phone a £11.99 contract per month. Wasn't told I was buying the phone, with £125 bill. Was charged £24 per month then crept up slowly. All paper work never corresponded with what I was charged. When I contacted them by phone, email, webchat they went round houses and never answered my questions. I contacted Vodafone they wouldn't deal with me because I'm a onecom customer. I would get a txt to say I can view my monthly bill but never given a password to sign into Vodafone account. My last bill shot up to £99 -what the hell. changed provider and just paid just over a thousand to get out of the contract ( even though I can't really afford that either) I'm a small business -sole trader.
Even to end the contract was a nightmare. Glad to be out this horrendous company. They rip you off left right and centre
I went from paying £34 to £99 in 1 month, that gave me the push to get out and be free of them.
Do not use this company, what you are told on the phone is a lie.