“Having been with onecom for many years when renewing my account over a month in advance of its expiry date I requested that a second phone linked to my account was not renewed as it belonged to my daughter who is leaving for Australia in a few months. They agreed and I renewed my phone only to be continually billed for hers. After recancelling it I had to pay extra to get rid of the extra bill. When I tried to talk to them they responded by cutting off my phone until I paid the ransom. Bunch of Rio off merchants, don't use them, I am getting out of their clutches as soon as possible.”
“STAY THE HELL AWAY FROM THESE PEOPLE
We are a scaffolding company based in Iver i got a call 2 or 3 times last year that an engineer is waiting at our yard when I am the director and I am the only one authorised to place orders if we wanted anything or not.
Our yard than it was far to small so we were thinking of moving from there so no way we were going to install a broadband
I didn't even know these crooks existed in the first place. They wanted to charge us for their attendance. Long story short I got another phone call today since some time has passed the man called himself Max presentet himself as being from BT reach and not Onecom.
Did not agree to anything until I thought I would see the reviews and I was amazed how these people do business when every 10 worse reviews one is good.
DO NOT TRUST THEM STAY THE HELL AWAY FROM THIS UNSCRUPULOUS CROOCKS.
Hope my review will stop people falling in to their spider net called ONECOM. You will be forever sorry.
Thank you”
“I was cold called by onecom a month ago. I usually never answer sales calls, but this came from a local number and the man on the phone inferred he was from EE looking to upgrade my tariff.
They promised me £15 pound a month for unlimited data and an entertainment package. Sounds great! What isn't CLEARLY stated is that this is a middle man company who partially reimburses you for the cost of a contract with Vodaphone. And £15 is the price BEFORE vat ON THE FULL CONTRACT. Which means I'm actually paying £40 a month! I would've never agreed to this had they been clear about costs.
Also I distinctly remember the guy on the phone saying you're tied in for 18 months - looked at my contract and it's 36??? What actually happens after 18 months is that I will have to pay the full contract price at over £100!! I cannot afford this.
Looking at my bill from Vodaphone I'm being charged for 2 numbers. This is because the salesman said he could include a WiFi dongle. I thought this would just be using my existing number, but no, I'm now being charged for 2 numbers. Again this was not stated.
And because they call it a business contract (I have a tiny limited company that makes me a part time wage) I have practically no consumer rights. Appalling.”
“Warning to all - Avoid 'OneCom' at all costs (a 'middle man' mobile network provider).
I got a very long cold call from OneCom. They talked me into changing networks and to a business tariff on my mobile (I didn't know B2B consumer laws do not offer the same rights as a private buyer) Follow this link for more info on B2B contracts:-
https://reducer.co.uk/blog/understanding-business-to-business-contracts
I did sign up for the mobile tariff they offered me after over 30 mins of hard sell but changed my mind 3 days later and tried to cancel (within the 14 day cool off period!) I have been told there is no 14 day cooling off period for business customers! So I am pretty much stuck with this bad contract for at least 2 years if not longer.
The Deal: OneCom offer you an expensive phone tariff (i.e. £44.81/per month/ sim only) then give you a monthly discount of £35 making the total plan £9.81 (sounds good!). This was the price I was quoted (I missed they said it was ex VAT !). Ex VAT – Not Plus VAT which is more understandable terminology!
What they don't tell you is you pay VAT on the full amount (£44.81 + VAT = £53.77) not the quoted plan cost of £9.81. So my actual monthly cost will be £18.77 (+ £8.96 VAT on the £44.81). This is never made clear, double the amount I was quoted.
The contract is with OneCom for 2 years with a tariff review at 18 months. The discount is only for 17 months. So if you don't call for the tariff review the price bounces up to the full expensive price for the remaining 6 months of the contract. If you DO call them for a tariff review you can negotiate a new tariff BUT essentially you may be signing up to another 2 years!
Please:-
do not use this company
do your homework before signing up to a new contract (especially business customers)
always look at the One Star reviews on review sites.
OneCom have lots of disturbing one star reviews on Trust Pilot https://uk.trustpilot.com/review/www.onecom.co.uk?stars=1
I can't tell you how very stupid and annoyed I feel with myself right now.
I have now recieved a deadlock letter from OneCom to take this matter to Ofcom/ CISAS. One Com use CISAS instead of Ofcom you can call them on 02075202814 to lodge you complaint.”
“Ollie from Onecom has been very special…
Ollie from Onecom has been very special to our company. She fulfilled all our requests/ queries and problem on time even under pressure.
We are very satisfied with the service from onecom.”
“Poor customer service
I upgraded my phone and broadband to voip and on the day of switch over onecom cut off my phone and left me without phone so as a business customer I was losing business. When reported staff were not interested and were rude and we were told its not there problem and followed by putting the phone down.”
“After dealing with company for a business deal back in June2021 I still don't have the phone line internet as was offered. I also obtained two personal mobiles that took more than two weeks and several phone calls to sort out with numerous problems along the way including the lack of communication between departments, leading to different information every time contact was eventually made. The last straw was when four SIM cards were sent for two phones and two tablets with no information about which cards where for which product causing confusion with setting up phones one of which was for my grandson. I am still waiting for the internet router and have already had a BT engineer arrive to install the necessary for a system we do not have!!!!!! I will not be recommending Onecom to anyone in the future and now six months later still do not have the promised fibre internet deal that I have been told was cancelled by a previous account manager who had left the company. Now I'm told that we cannot have fibre where we are located. What a complete farce the whole process has been.To add insult £222 has been taken from my personal bank account!!!!!! For what I have no idea. What a shambles of a service.”
“Bunch of unscrupulous and fraudulent crooks!!!
Cancelled a contract over 5 years ago for my unwell father and just recently got him on internet banking to see they are still billing him, they even renewed his contract without his consent apparently claiming to have spoke to him while he was in hospital!!
Don't trust these thieves!!R”
“Mis-lead and manipulated
in short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.”
“1 star it’s even to generous for these incompetent crooks. They should be fined and put into jail for breaching their contract. We’ve signed up phone and internet home and business and had nothing but problems with how SLOW AND RUBBISH THEIR SERVICES ARE.”
“Our account manager Corrine is always there to be a helping hand. Being on an IT Service desk we have a lot of communication between the teams and they are always there to get the job done. This could be from troubleshooting current problems that we are having to updating our Comms manager portal. I would recommend using One com”
“Avoid Onecom like the plague. They are a bunch of crooks. Issues with broadband/telephones for over a year. Was advised that in order to rectify this we needed another broadband connection. Agreed to this but was not advised that we would be tied in for another 5 years. The initial contract was for 3. They use under hand tactics and miss sell you contracts. They then have the audacity to charge stupid amounts to get of them. AVOID THIS BAD COMPANY”
“Very reliable support team, Corrine is a good listener and understands the requests straight away. Process improvement is the heart of the organisation, both account management and the customer service team that I dealt with have been very helpful in achieving our organisational goals.”
“As other reviews, I thought they were part of BT, I got suspicious when asked for bank details, I am trying to get through to cancel this. Outright deception, bordering on criminal! Steer clear.”
“I signed up to one com believing they would lower my bill from the previous supplier. They told me that I would be paying £14 per month. I asked multiple times if that was the total amount and if there were any hidden charges. The answer was always no. When I had signed up and got my first 2 months bills they were at full price plus vat(no mention of hidden vat charge) 3rd month I found out I'm paying £24 pounds per month as there is a hidden line rental charge as well on the mobile contract. They didn't send a breakdown or welcome email with charges etc until I complained and made a query about it all. Total misrepresentation of pricing and how it all works. Wish I'd never changed.”
“Probably the worst telecom company I have had the misfortune to deal with in over 30 years.
Refuse our properly signed direct debit blaming GDPR then charges for not paying by direct debit. Months of promises but no action. Must be the only company ever who stated they cannot raise an invoice. Avoid like the plague.”
“Initially I was like everyone else here and really happy with the deals and service offered. However, once your deal expires and your prices increase you'll discover that the offer was for a far shorter period than the contract length leaving you with years left to pay at full price. I never sign up to excessive length contracts but I have done with Onecom because the offer (e.g. 18 months at half price) is never directly mentioned on the phone at the same time as the contract term (e.g. 3 years). They are discussed in the same call but in my opinion the two different timescales aren't made clear. I feel deceived, infuriated and trapped by this shoddy business practice. My latest discovery is that I'm tied in to their broadband for 5 years!!! I could get the same deal with Vodafone for half the price but now I can't get out of my contract.”
