Onecom Reviews

4.0 Rating 377 Reviews
75 %
of reviewers recommend Onecom
4.0
Based on 377 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Be aware about ONECOM If you will have any problems with the internet they will try break it and not repair. They will lie to you and not help you! We have stayed without internet throughout Christmas and New year!!! With more lies everyday. Manager is not interested in calling me back after 2 weeks now. Our internet involves my Job, the TV, doors bell, cameras, my childrens eduxcation and much more! Be aware it’s a very bad company and if you will have any problems they will not help you!
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Posted 3 years ago
Your customer service team Berni and Molly were patient and professional. Easy to understand with very clear instructions to complete and correct my problem. It was a great pleasure speaking with them.
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Posted 3 years ago
Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv! Now 28 December and my internet still don’t work!
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Posted 3 years ago
Very bad provider Very bad provider. We stay without internet from 16 December!!!!! Now 28!! Is one of the worst company…..Terrible internet provider….. Incompetent, useless, unprofessional… Should be ashamed! Absolutely useless company.... I could go on forever. Unable to even connect you to the internet and with new excuses why they are not fulfilling their side of the contract every day …..An absolute joke of a company. Just continuous lies, after lies and the lack of customer care shows they either are incompetent or don’t care Avoid at all cost and make sure not to use this it is not good they will keep lying and ignoring you and will keep you waiting every day!! Don't deserve even 1 star! We have a Christmas without internet and tv!
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Posted 3 years ago
WARNING WARNING: Get everything in writing before you agree to anything or this company will hoodwink you without a second thought. DO NOT AGREE TO ANYTHING ON THE PHONE. This company is merciless with regard to your personal circumstances and they will use the no cooling off period business to business clause. Shocking business practices, even more so in a time of global pandemic.
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Posted 3 years ago
My problems with Onecom started when I discovered that the courier company they use to deliver SIM cards was having problems locating my house and they failed to pass on instructions to the courier company on how to find it. For the last 11 days I have been without a service on my work phone as Onecom decided to activate the SIM which was lost in transit and cut me off from my former service provider. I had to suggest that a second, replacement SIM be sent. The courier company again had problems delivering the item and I spent hours talking to Onecom. I finally spoke to the courier company and discovered that they had no record of anyone from Onecom contacting them with delivery intructions. Only my direct intervention resulted in the SIM being delivered - after 11 days. During the course of my attempts to resolve the situation, I spoke to the company who will be providing the phone service and found that the length of contract it believed I have with it is 12 months longer than the contract I have with Onecom. Despite raising this discrepancy with Onecom, I have yet to receive an answer. I would strongly recommend that anyone reading this review decides to have nothing whatsoever to do with Onecom. They are interested in making a sale but not in providing a service.
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Posted 3 years ago
shockingly bad company just ripp off merchants who try and tie you up in long contracts and charge you fortunes to get out of them AVOID
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Posted 3 years ago
They used to be good about 5 years ago and then had a restructure and the service nose dived into the ground. Do not use they are a nightmare!!
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Posted 3 years ago
Sorted issue thank you
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Posted 3 years ago
It was lovely talking to Molly just now , sorting out my account , and sorting out my worries about getting the statements sent through to me for our accountant, phew. Looking forward to talking to her sgain on Monday to finalise it all. Thank yoh Molly , you were brilliant .
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Posted 3 years ago
Service was very good and very polite
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Posted 3 years ago
MOLLY VERY HELPFUL AND SUGGESTED A GOOD OUITCOME TO OUR PROBLEM THANK YOU WJH
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Posted 3 years ago
YOU HAVE A GEM IN KEALEY FARROW WHY BECAUSE NOTHING WAS TO MUCH TROUBLE,IN THIS DAY AND AGE THATS HARD TO FIND VERY PROFESSIONAL VERY HELPFUL
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Posted 3 years ago
The lady who helped me was brilliant and I couldn’t be happier with the outcome. She was very pleasant and went the extra mile.
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Posted 3 years ago
Kealey was extremely helpful and pleasant! She followed through on her promise to get back to me and took time to communicate clearly and without jargon. I felt confident that the problem would be resolved.
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Posted 3 years ago
Customer Service Spoke with Kealey today. She was very pleasant and helpful and called me back as she said she would . She has solved my problem and offered further assistance if necessary. It was nice to talk to a human being who was patient and understanding and tailored her response to my questions. She was also proactive and able to communicate clearly .
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Posted 3 years ago
Excellent customer service. Onecom is one of the best suppliers I have a pleasure to work with. Corrine always answers our questions quickly and accurately with all details needed, even if she gets several requests from us in one day. I would not hesitate to recommend Onecom as a supplier to other companies.
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Posted 3 years ago
Moll, thank you for your time and patience today, You have been very helpful and the phone is now active. Kind regards Ian
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Posted 3 years ago
Keeley very efficiently got me back on my work phone after i locked my self out. Thanks very much
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Posted 3 years ago
Kealey was very helpful and sorted my enquiry very quickly and efficiently Excellent and friendly customer service
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Posted 3 years ago
Onecom is rated 4.0 based on 377 reviews