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Onecom Reviews

3.9 Rating 390 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 390 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
They used to be good about 5 years ago and then had a restructure and the service nose dived into the ground. Do not use they are a nightmare!!
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Posted 4 years ago
Sorted issue thank you
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Posted 4 years ago
It was lovely talking to Molly just now , sorting out my account , and sorting out my worries about getting the statements sent through to me for our accountant, phew. Looking forward to talking to her sgain on Monday to finalise it all. Thank yoh Molly , you were brilliant .
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Posted 4 years ago
Service was very good and very polite
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Posted 4 years ago
MOLLY VERY HELPFUL AND SUGGESTED A GOOD OUITCOME TO OUR PROBLEM THANK YOU WJH
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Posted 4 years ago
YOU HAVE A GEM IN KEALEY FARROW WHY BECAUSE NOTHING WAS TO MUCH TROUBLE,IN THIS DAY AND AGE THATS HARD TO FIND VERY PROFESSIONAL VERY HELPFUL
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Posted 4 years ago
The lady who helped me was brilliant and I couldn’t be happier with the outcome. She was very pleasant and went the extra mile.
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Posted 4 years ago
Kealey was extremely helpful and pleasant! She followed through on her promise to get back to me and took time to communicate clearly and without jargon. I felt confident that the problem would be resolved.
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Posted 4 years ago
Customer Service Spoke with Kealey today. She was very pleasant and helpful and called me back as she said she would . She has solved my problem and offered further assistance if necessary. It was nice to talk to a human being who was patient and understanding and tailored her response to my questions. She was also proactive and able to communicate clearly .
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Posted 4 years ago
Excellent customer service. Onecom is one of the best suppliers I have a pleasure to work with. Corrine always answers our questions quickly and accurately with all details needed, even if she gets several requests from us in one day. I would not hesitate to recommend Onecom as a supplier to other companies.
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Posted 4 years ago
Moll, thank you for your time and patience today, You have been very helpful and the phone is now active. Kind regards Ian
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Posted 4 years ago
Keeley very efficiently got me back on my work phone after i locked my self out. Thanks very much
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Posted 4 years ago
Kealey was very helpful and sorted my enquiry very quickly and efficiently Excellent and friendly customer service
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Posted 4 years ago
My initial setup was somewhat traumatic due to a non existent signal at home. First of all registering the sim cards then sorting out the Sure Signal afterwards to enable Text messaging. I was back and forth over 2 days but it all appears to be setup and working and the technical support was excellent, fast and responsive.
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Posted 4 years ago
Fantastic patience as I'm not very phone savvy,wonderful service thank you
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Posted 4 years ago
Excellent service caring about what I needed would hope to get same agent again :-)
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Posted 4 years ago
Kealy very helpful with sorting out my inquiries. A credit to the company,also very polite for a change. The Captain. 😍
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Posted 4 years ago
We had a most informative and helpful chat with Kayley who has been kind enough to arrange a call for us tomorrow with the department necessary. A very polite,caring and professional young lady. She is a great asset to your team. Regards Carol Woodcock
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Posted 4 years ago
Moll was very helpful, polite and very friendly. Gus
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Posted 4 years ago
I would like to say a Thank you to Molly c for her help today with my phone issue .I have spoken to a couple of her team member recently regarding the phone issue and she is the only who has gone out of her way to help me fix the issue with my phone Molly C very helpful and very customer focus
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Posted 4 years ago
Onecom is rated 3.9 based on 390 reviews