Onecom Reviews

4.0 Rating 377 Reviews
75 %
of reviewers recommend Onecom
4.0
Based on 377 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
I personally would like to send a message to the Senior management of Onecom regarding their Digital Customer Service Advisor Casey Moxham. I want you to know you have a STAR in your organisation, such a professional and dedicated member who went above and beyond her duties to solve my problem with Onecom. She personally grasp the problem I had and has over this week gone out of her way to keep me informed of the progress regarding solving the issue. I have had dealing with many Customer Service Departments in my time and I’ve never come across such a positive and friendly attitude. Casey Moxham warrants recognition by Onecom for providing outstanding service to a Onecom customer!👏👏👏
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Posted 3 months ago
Great service
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Posted 1 year ago
Ollie from Onecom has been very special… Ollie from Onecom has been very special to our company. She fulfilled all our requests/ queries and problem on time even under pressure. We are very satisfied with the service from onecom.
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Posted 2 years ago
Top service from Corrine as always but especially during this time. I needed to wait less than 5 mins to receive a resolution.. Thanks a lot :)
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Posted 2 years ago
Our account manager Corrine is always there to be a helping hand. Being on an IT Service desk we have a lot of communication between the teams and they are always there to get the job done. This could be from troubleshooting current problems that we are having to updating our Comms manager portal. I would recommend using One com
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Posted 2 years ago
Very reliable support team, Corrine is a good listener and understands the requests straight away. Process improvement is the heart of the organisation, both account management and the customer service team that I dealt with have been very helpful in achieving our organisational goals.
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Posted 2 years ago
Corrine was very helpful and full of knowledge helping me with an issue I had with my phone
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Posted 2 years ago
Corrine is a delight to deal with and an asset to the Onecom team, very efficient, responsive and friendly, the ideal Account Manager from my view.
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Posted 2 years ago
Absolutely excellent service help and advice. Thank you. I will recommend you.
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Posted 2 years ago
Just spoke to Molly regarding a small query regarding my new upgrade.She was polite,charming and efficient. Thank you Molly.
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Posted 3 years ago
Colin was very helpful as Al ways .when I have had a query on my account
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Posted 3 years ago
Your customer service team Berni and Molly were patient and professional. Easy to understand with very clear instructions to complete and correct my problem. It was a great pleasure speaking with them.
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Posted 3 years ago
Sorted issue thank you
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Posted 3 years ago
It was lovely talking to Molly just now , sorting out my account , and sorting out my worries about getting the statements sent through to me for our accountant, phew. Looking forward to talking to her sgain on Monday to finalise it all. Thank yoh Molly , you were brilliant .
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Posted 3 years ago
Service was very good and very polite
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Posted 3 years ago
YOU HAVE A GEM IN KEALEY FARROW WHY BECAUSE NOTHING WAS TO MUCH TROUBLE,IN THIS DAY AND AGE THATS HARD TO FIND VERY PROFESSIONAL VERY HELPFUL
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Posted 3 years ago
The lady who helped me was brilliant and I couldn’t be happier with the outcome. She was very pleasant and went the extra mile.
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Posted 3 years ago
Kealey was extremely helpful and pleasant! She followed through on her promise to get back to me and took time to communicate clearly and without jargon. I felt confident that the problem would be resolved.
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Posted 3 years ago
Excellent customer service. Onecom is one of the best suppliers I have a pleasure to work with. Corrine always answers our questions quickly and accurately with all details needed, even if she gets several requests from us in one day. I would not hesitate to recommend Onecom as a supplier to other companies.
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Posted 3 years ago
Moll, thank you for your time and patience today, You have been very helpful and the phone is now active. Kind regards Ian
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Posted 3 years ago
Onecom is rated 4.0 based on 377 reviews