Onecom Reviews

4.0 Rating 377 Reviews
75 %
of reviewers recommend Onecom
4.0
Based on 377 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Very reliable support team, Corrine is a good listener and understands the requests straight away. Process improvement is the heart of the organisation, both account management and the customer service team that I dealt with have been very helpful in achieving our organisational goals.
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Posted 2 years ago
As other reviews, I thought they were part of BT, I got suspicious when asked for bank details, I am trying to get through to cancel this. Outright deception, bordering on criminal! Steer clear.
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Posted 2 years ago
Corrine was very helpful and full of knowledge helping me with an issue I had with my phone
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Posted 2 years ago
I signed up to one com believing they would lower my bill from the previous supplier. They told me that I would be paying £14 per month. I asked multiple times if that was the total amount and if there were any hidden charges. The answer was always no. When I had signed up and got my first 2 months bills they were at full price plus vat(no mention of hidden vat charge) 3rd month I found out I'm paying £24 pounds per month as there is a hidden line rental charge as well on the mobile contract. They didn't send a breakdown or welcome email with charges etc until I complained and made a query about it all. Total misrepresentation of pricing and how it all works. Wish I'd never changed.
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Posted 2 years ago
Probably the worst telecom company I have had the misfortune to deal with in over 30 years. Refuse our properly signed direct debit blaming GDPR then charges for not paying by direct debit. Months of promises but no action. Must be the only company ever who stated they cannot raise an invoice. Avoid like the plague.
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Posted 2 years ago
Initially I was like everyone else here and really happy with the deals and service offered. However, once your deal expires and your prices increase you'll discover that the offer was for a far shorter period than the contract length leaving you with years left to pay at full price. I never sign up to excessive length contracts but I have done with Onecom because the offer (e.g. 18 months at half price) is never directly mentioned on the phone at the same time as the contract term (e.g. 3 years). They are discussed in the same call but in my opinion the two different timescales aren't made clear. I feel deceived, infuriated and trapped by this shoddy business practice. My latest discovery is that I'm tied in to their broadband for 5 years!!! I could get the same deal with Vodafone for half the price but now I can't get out of my contract.
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Posted 2 years ago
Cold call. Misrepresenting who the call was from, suggesting they were part of BT. Extremely annoyed to be told they were Onecom after 20 minutes on the phone. Completely underhand time waster. Should be telling people who they are from the start of the phone call.
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Posted 2 years ago
Corrine is a delight to deal with and an asset to the Onecom team, very efficient, responsive and friendly, the ideal Account Manager from my view.
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Posted 2 years ago
Absolutely excellent service help and advice. Thank you. I will recommend you.
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Posted 2 years ago
Deception at the highest level.
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Posted 2 years ago
where do I start! Was told when transferred that Onecom would cover the cost of transfer, only to be presented with a bill for over £1100 from my previous provider for hardware that onecom told me to ignore and they weren't accountable for it. I had to pay it, so £1100 out of pocket. Secondly they sent me 2 dongles, so I informed them and I sent one back to them as I am honest only to be chased for 3 months for it. I eventually sent the the second one I was supposed to have back just to get them off my back as I said I didn't need a dongle in the first place. Then to top it all off my phone was disconnected the bank holiday weekend. When I eventually got through to them they put me on to Vodaphone who informed me that the direct debit had been not set up. On checking the bank details the sort code was correct but I don't who the account number was it certainly wasn't the account number I gave them. I can only say the the service given by Onecom was and is shambolic. I have never dealt with a company that have managed to get everything wrong they touch.
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Posted 2 years ago
Just spoke to Molly regarding a small query regarding my new upgrade.She was polite,charming and efficient. Thank you Molly.
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Posted 3 years ago
Stear well clear of this of this lot. The saying "If it sounds to good to be true. then it probably is" never has more meaning !!! Contract of 36 months that will cost £2600 to get out of, billing large amounts of money early in the month and then crediting some back half way through the month. FREE Amazon Prime, but they charge £9.43 per month when it's only £7.99 if you arrange it yourself... Pushy sales techniques with promises of fantastic savings then when all the extras are added and then VAT on top of that it's not so cheap.. All charges are + VAT and all credits are ZERO VAT. Robbing lot, Vodafone don't want to know they just keep saying they are a partner company.. AVOID AVOID AVOID this company !!!!!!!!!!!!
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Posted 3 years ago
Beware of their Contract terms and conditions. They told me verbally before I took out the Contract that I could review the Contract annually to which I assumed they meant I could opt out and seek another supplier if I was unhappy with them. After a year my internet was so bad I changed to another supplier with speeds of 10 times faster and at a cheaper price. The termination costs were astronomic as they claimed I was in a 5 year Contract which they never explained at the start. In the end they agreed to sever the internet part of the Contract provided I keep the landline. 14 months later I am aiming to move to a BT landline as they are considerably more competitive but again they want to charge thousands as a termination fee. They claim I still have over 3 years remaining which they attempt to tie you into. Extremely anti competitive and not what I understood. They now claim that I misunderstood the annual review as they claim it does not allow me to move. The termination fees are certainly not justified and never were they explained to me at the start. Keep well away as they attempt to tie you in to a very very long contract and their prices are far too high.
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Posted 3 years ago
BEWARE! They are absolutely Crooked, Deceiving and intently defrauding ordinary people by luring them into BUSINESS contracts for 36 months. they do this circumvent the 14 day cooling off period. Business contracts do not qualify for the cooling off period, surprisingly. That loo hole should be closed! Onecom will destroy Vodafones reputation. The only reason I fell for them was because they used Vodafones name which gave a false sense of security. Disgusting! If anyone from Onecom calls you - simply hang up! Dont listen to the "Free This, Free That! Nonsense! happy to launch a class action against them if there are enough of us.
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Posted 3 years ago
Avoid Onecom like the plague they are a bunch of crooks ,they miss sell you contracts and tie you into long contracts, and then charge stupid amounts to get of them. how they have a rating of 4.5 is beyond me only thing i can think they must do is get there employers to give them a rating AVOID THIS BAD COMPANY
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Posted 3 years ago
Colin customer service.Very helpful explaining my bill. Clearly spoken and pleasant personality
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Posted 3 years ago
Colin was very helpful as Al ways .when I have had a query on my account
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Posted 3 years ago
Colin was very helpful, clearly spoken, patient, top marks
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Posted 3 years ago
Onecome... Be aware!!! We still without internet from 16 December now 5 January Very bad company. Bad communication, rude and lie to us every day!!! We havent had internet for more than 2 weeks now none during Christmas or the New year!!!!!!! My children cant access education for their GCSE and A-level exams as well as my work. Have been trying to cancel the contract but they want to charge us for cancellation fees althought theyve broken their contract!!!! Be aware stay away!!!!!
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Posted 3 years ago
Onecom is rated 4.0 based on 377 reviews