“Avoid,!!!!!
customer service... Non existent
Missold.. Definitely
Charged us £156 for no service ptovided
No line fitted by open reach!!!!
No router!!!
After being in business for 20 yrs, I have never seen another business with so many bad reviews
I( fact I would say the good reviews they wrote the selves)
Sez it all
They Will be hearing from OFCOM /CISAS
SCUMBAGS”
“Slippery and callous sales technique. They said the contract would be £20.08 + VAT for 2 phones which would save me money and instead it has worked out at nearly £58. I specifically asked them the total cost and the salesmen said £20.08 + VAT. The contract is not transparent although I saw the number £20.08 so I thought it was OK but check what they offer as a discount. In my case, it was £172 discountfrom a cost of £192.08 - which is £20.08. HOWEVER - the £192.08 needs to show VAT added which would take it to £230.39. £230.49 less £172 = £58.49. If they said the cost was £58.49 I would not have done it but they said £20.08 + VAT. If I do not get a reasonable resolution, I will take legal advice and will probably report to Trading Standards and an organisation called CISAS plus also Vodafone who I am sure would not want to be associated with their sales technique. For anyone thinking of using OneCom, my strong recommendation is to avoid them”
“Avoid at all costs!!
I was mis-sold a mobile plan that they will not let me out of. All the quick talk on the phone was entirely misleading, whilst signing up to a contract with them. They said they could beat my current monthly cost of £16 per month and I'm now paying almost £100 per month for a SIM only deal!!!
I tried complaining to Vodafone as that's my network whilst with Onecom, but they take no responsibility saying they are a separate entity and that they are apparently inindated with similiar complaints.
There was a problem between my bank and Onecom where my direct debit could not be taken and rather than contacting me giving me the opportunity to fix the problem, they shut off all my phone services including outbound calling and the Internet!!
I am extremely angry with Onecom and will do my best to spread my poor experience.
Craig”
“Been with Onecom for a few years now, never had an issue until renewing with them earlier this year. They managed to sneak in an additional data line charging me for the privilege, even though I had unlimited data included within my new contract. Argued this with them and they eventually cancelled, but not letting me off the 30 day notice period that I still needed to pay for?! Also billed me for Spotify when it was included within my agreed entertainment package that I was already paying for. Extremely unhelpful staff when speaking to them over the phone, via e-mail or via chat. Am looking forward to ditching this robbing third party and going direct to Vodafone or O2 and dealing with people face to face. Definitely avoid this company like the plague!!!”
“I thankfully got my contract cancelled with Onecom through CISAS as I was criminally mis-sold. I thought it was £30 a month and the first bill was over £360. Their deceiptful and misleading practices caused me so much stress and hassle. They continue to deny any wrongdoing even after they were instructed to cancel the contract. I've had no apologies. They know what they are doing is wrong and they continue to do it to vulnerable people.”
“Horrific Company
Robbers in suites with a headset. Disgusting salespeople who missold me a contract which will cost me £6k over 3 years when i thought I was getting a £40 per month contract”
“6 months of stress has thankfully come to an end after going to the adjudicator. Considering writing about my case, with examples of other people's horror stories.”
“This company has missold me a second vox licence. digital lines. forcing me to pay for two of the same product which one of their team told me i needed.... since being unhappy with their service i have tried to get cancelation fees to which i have been told i did not need two vox lines??? the story has now changed telling me i agreed to it in the contracts so therefore i have to pay for them both. disgusting con artists they dazzle you with amazing prices at first.... then when u question additonal costs that u didnt know u could've opted out of they tell u to refer back to the contract u signed. absolutely disgusting... i will be taking this to the onboardmen as these crooks will upsell u and drop u init without any assistance no gestures of goodwill... NOTHING! these companies are the reason smaller companies fold... do not use them.”
“We are a small charity. We were cold called by a Onecom salesman who promised to provide mobile phone service for us for less than the £15 per month we were already paying our provider at that time. We have the recording of the conversations with their two salesmen in which they told us no less than 7 times that we would pay less if we transferred to them. Unfortunately, they were telling barefaced LIES and when the first bills for their service arrived we discovered our 36 month contract was not going to cost less than we were paying at the time but 8 times MORE. Onecom do not deny their salesman lied to me but refuse to cancel the contract unless we pay them £6000. Please, please do not answer calls from these people - you will regret it if you do.”
“All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is £10500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying £75 for each of these “Free” add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!”
“Have not been able to make or receive phone calls for a month. Contacted onecom several times and still not working. Anyone considering changing to them should think very carefully about this.”
“A very devious, corrupt company who take joy in miss-selling customers. Be very careful checking your contract with OneCom, I verbally signed up to an £18 a month contract (cheaper than my previous deal). After a month my first bill arrived at nearly £200 !!! I called to cancel and was quoted a fee of about £5000+ to get out of my contract as there was no cooling off period. After 2 months the telecoms governing body CISAS instructed OneCom to cancel my contract, refund me and send me a letter of apology. Google the words OneCom and SCAM or FRAUD and get a true picture of this company. My advice would be run for the hills and don't even entertain a conversation with them or it'll cost you x10 what you're expecting.”
“DO NOT BOTHER with this company, its the worst company ive ever dealt with in my life, they are seriously rude,there has been so many things that have gone wrong i dont know where to start, the biggest issue being they offer cashback but then keep your money!!! u get all this jargon about consumer rights etc and its just all BS,no one will do anything and they expect u to be out of pocket for years while they decide to resolve disputes, i am never ever going for cashback on anything again, i even had a guy put the phone down on me and say he didnt want to talk to me! if your foreign you will have problems here (know what i mean)”
“Avoid this company!! After polluting me for months to come onboard and move from my current company to them . My termination fee was £8.5k which they said they’d pay ( Alex Naunton!) they paid £6.1 and left me with the remaining to pay.”
“Avoid like the plague!!!
They use misleading sales tactics to sell phone contracts without a cooling off period. They mis represent the cost and discounts, they don't tell you the discounts do not last the full contract length and they don't state the full monthly figure inc VAT on the contract that they hard sell you over the phone. You end up paying way more than stated. Terrible, unscrupulous company, please avoid ONECOM !!!
I am waiting on a deadlock letter so I can take it to CISAS, I wish I had seen the reviews prior to answering the call!”
“Never heard of them until I received a dubious email from them with a load of links.
Looked up their website which mentions integrity and monthly checks for cyber security and GDPR.
Rang to ask them what it was about, tried telling me I was Vodaphone cusotmer, then told me they didnt have my email address on file so they dont know what it is and are not interested to investigate further. Bloody great for an IT security conscious firm.
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“This is from a Norwegian customer. After 3 days of waiting for the technician where I had been promised by your customer service to be visited later the same day. I gave up after following up my case for 2 days now and I am still waiting. It is a simple finer optic terminal which has to be replaced.”
“Awful customer service. They owe us ~£240 and are refusing to acknowledge or address the issue. This has been ongoing since November.
Avoid at all costs. The deals / discounts are not worth the hassle at the end of the contract.”
