Onecom Reviews

4.0 Rating 377 Reviews
75 %
of reviewers recommend Onecom
4.0
Based on 377 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
DO NOT BOTHER with this company, its the worst company ive ever dealt with in my life, they are seriously rude,there has been so many things that have gone wrong i dont know where to start, the biggest issue being they offer cashback but then keep your money!!! u get all this jargon about consumer rights etc and its just all BS,no one will do anything and they expect u to be out of pocket for years while they decide to resolve disputes, i am never ever going for cashback on anything again, i even had a guy put the phone down on me and say he didnt want to talk to me! if your foreign you will have problems here (know what i mean)
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Posted 1 year ago
Avoid this company!! After polluting me for months to come onboard and move from my current company to them . My termination fee was £8.5k which they said they’d pay ( Alex Naunton!) they paid £6.1 and left me with the remaining to pay.
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Posted 1 year ago
Avoid like the plague!!! They use misleading sales tactics to sell phone contracts without a cooling off period. They mis represent the cost and discounts, they don't tell you the discounts do not last the full contract length and they don't state the full monthly figure inc VAT on the contract that they hard sell you over the phone. You end up paying way more than stated. Terrible, unscrupulous company, please avoid ONECOM !!! I am waiting on a deadlock letter so I can take it to CISAS, I wish I had seen the reviews prior to answering the call!
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Posted 1 year ago
Never heard of them until I received a dubious email from them with a load of links. Looked up their website which mentions integrity and monthly checks for cyber security and GDPR. Rang to ask them what it was about, tried telling me I was Vodaphone cusotmer, then told me they didnt have my email address on file so they dont know what it is and are not interested to investigate further. Bloody great for an IT security conscious firm. Onecom Welcome to the OneCloud, xxxx. Below are your account details. Please change your password after logging in. Customer name: xxxxxxxxx Email address: xxxxxxxxxx Password: $Tvv_15M Please click the link below to verify your email address: Verify If the button above doesn't work, paste this into your browser: https://portal.onecom.co.uk/account/confirm-email?c=Nx2nXdJF5%2f14i5GeUPvpij79lTD04RugKXzO7P%2fdYHp1m7W538yKkEwnsvPvnOFheh9WDPOSJs1N%2bTlJLl5bLqquww%2bg6I%2fc3W1pl%2fFDqBw%3d Terms of use: By signing in to your OneCloud account you agree to the terms of use detailed in the User Terms and the Customer Agreement. The Onecom Team Go to the OneCloud
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Posted 1 year ago
This is from a Norwegian customer. After 3 days of waiting for the technician where I had been promised by your customer service to be visited later the same day. I gave up after following up my case for 2 days now and I am still waiting. It is a simple finer optic terminal which has to be replaced.
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Posted 1 year ago
Awful customer service. They owe us ~£240 and are refusing to acknowledge or address the issue. This has been ongoing since November. Avoid at all costs. The deals / discounts are not worth the hassle at the end of the contract.
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Posted 1 year ago
Having been with onecom for many years when renewing my account over a month in advance of its expiry date I requested that a second phone linked to my account was not renewed as it belonged to my daughter who is leaving for Australia in a few months. They agreed and I renewed my phone only to be continually billed for hers. After recancelling it I had to pay extra to get rid of the extra bill. When I tried to talk to them they responded by cutting off my phone until I paid the ransom. Bunch of Rio off merchants, don't use them, I am getting out of their clutches as soon as possible.
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Posted 1 year ago
STAY THE HELL AWAY FROM THESE PEOPLE We are a scaffolding company based in Iver i got a call 2 or 3 times last year that an engineer is waiting at our yard when I am the director and I am the only one authorised to place orders if we wanted anything or not. Our yard than it was far to small so we were thinking of moving from there so no way we were going to install a broadband I didn't even know these crooks existed in the first place. They wanted to charge us for their attendance. Long story short I got another phone call today since some time has passed the man called himself Max presentet himself as being from BT reach and not Onecom. Did not agree to anything until I thought I would see the reviews and I was amazed how these people do business when every 10 worse reviews one is good. DO NOT TRUST THEM STAY THE HELL AWAY FROM THIS UNSCRUPULOUS CROOCKS. Hope my review will stop people falling in to their spider net called ONECOM. You will be forever sorry. Thank you
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Posted 1 year ago
I was cold called by onecom a month ago. I usually never answer sales calls, but this came from a local number and the man on the phone inferred he was from EE looking to upgrade my tariff. They promised me £15 pound a month for unlimited data and an entertainment package. Sounds great! What isn't CLEARLY stated is that this is a middle man company who partially reimburses you for the cost of a contract with Vodaphone. And £15 is the price BEFORE vat ON THE FULL CONTRACT. Which means I'm actually paying £40 a month! I would've never agreed to this had they been clear about costs. Also I distinctly remember the guy on the phone saying you're tied in for 18 months - looked at my contract and it's 36??? What actually happens after 18 months is that I will have to pay the full contract price at over £100!! I cannot afford this. Looking at my bill from Vodaphone I'm being charged for 2 numbers. This is because the salesman said he could include a WiFi dongle. I thought this would just be using my existing number, but no, I'm now being charged for 2 numbers. Again this was not stated. And because they call it a business contract (I have a tiny limited company that makes me a part time wage) I have practically no consumer rights. Appalling.
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Posted 1 year ago
Warning to all - Avoid 'OneCom' at all costs (a 'middle man' mobile network provider). I got a very long cold call from OneCom. They talked me into changing networks and to a business tariff on my mobile (I didn't know B2B consumer laws do not offer the same rights as a private buyer) Follow this link for more info on B2B contracts:- https://reducer.co.uk/blog/understanding-business-to-business-contracts I did sign up for the mobile tariff they offered me after over 30 mins of hard sell but changed my mind 3 days later and tried to cancel (within the 14 day cool off period!) I have been told there is no 14 day cooling off period for business customers! So I am pretty much stuck with this bad contract for at least 2 years if not longer. The Deal: OneCom offer you an expensive phone tariff (i.e. £44.81/per month/ sim only) then give you a monthly discount of £35 making the total plan £9.81 (sounds good!). This was the price I was quoted (I missed they said it was ex VAT !). Ex VAT – Not Plus VAT which is more understandable terminology! What they don't tell you is you pay VAT on the full amount (£44.81 + VAT = £53.77) not the quoted plan cost of £9.81. So my actual monthly cost will be £18.77 (+ £8.96 VAT on the £44.81). This is never made clear, double the amount I was quoted. The contract is with OneCom for 2 years with a tariff review at 18 months. The discount is only for 17 months. So if you don't call for the tariff review the price bounces up to the full expensive price for the remaining 6 months of the contract. If you DO call them for a tariff review you can negotiate a new tariff BUT essentially you may be signing up to another 2 years! Please:- do not use this company do your homework before signing up to a new contract (especially business customers) always look at the One Star reviews on review sites. OneCom have lots of disturbing one star reviews on Trust Pilot https://uk.trustpilot.com/review/www.onecom.co.uk?stars=1 I can't tell you how very stupid and annoyed I feel with myself right now. I have now recieved a deadlock letter from OneCom to take this matter to Ofcom/ CISAS. One Com use CISAS instead of Ofcom you can call them on 02075202814 to lodge you complaint.
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Posted 2 years ago
I realy wish i had read the reviews before signing with this company -
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Posted 2 years ago
Ollie from Onecom has been very special… Ollie from Onecom has been very special to our company. She fulfilled all our requests/ queries and problem on time even under pressure. We are very satisfied with the service from onecom.
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Posted 2 years ago
Poor customer service I upgraded my phone and broadband to voip and on the day of switch over onecom cut off my phone and left me without phone so as a business customer I was losing business. When reported staff were not interested and were rude and we were told its not there problem and followed by putting the phone down.
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Posted 2 years ago
After dealing with company for a business deal back in June2021 I still don't have the phone line internet as was offered. I also obtained two personal mobiles that took more than two weeks and several phone calls to sort out with numerous problems along the way including the lack of communication between departments, leading to different information every time contact was eventually made. The last straw was when four SIM cards were sent for two phones and two tablets with no information about which cards where for which product causing confusion with setting up phones one of which was for my grandson. I am still waiting for the internet router and have already had a BT engineer arrive to install the necessary for a system we do not have!!!!!! I will not be recommending Onecom to anyone in the future and now six months later still do not have the promised fibre internet deal that I have been told was cancelled by a previous account manager who had left the company. Now I'm told that we cannot have fibre where we are located. What a complete farce the whole process has been.To add insult £222 has been taken from my personal bank account!!!!!! For what I have no idea. What a shambles of a service.
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Posted 2 years ago
Top service from Corrine as always but especially during this time. I needed to wait less than 5 mins to receive a resolution.. Thanks a lot :)
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Posted 2 years ago
Bunch of unscrupulous and fraudulent crooks!!! Cancelled a contract over 5 years ago for my unwell father and just recently got him on internet banking to see they are still billing him, they even renewed his contract without his consent apparently claiming to have spoke to him while he was in hospital!! Don't trust these thieves!!R
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Posted 2 years ago
Mis-lead and manipulated in short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.
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Posted 2 years ago
1 star it’s even to generous for these incompetent crooks. They should be fined and put into jail for breaching their contract. We’ve signed up phone and internet home and business and had nothing but problems with how SLOW AND RUBBISH THEIR SERVICES ARE.
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Posted 2 years ago
Our account manager Corrine is always there to be a helping hand. Being on an IT Service desk we have a lot of communication between the teams and they are always there to get the job done. This could be from troubleshooting current problems that we are having to updating our Comms manager portal. I would recommend using One com
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Posted 2 years ago
Avoid Onecom like the plague. They are a bunch of crooks. Issues with broadband/telephones for over a year. Was advised that in order to rectify this we needed another broadband connection. Agreed to this but was not advised that we would be tied in for another 5 years. The initial contract was for 3. They use under hand tactics and miss sell you contracts. They then have the audacity to charge stupid amounts to get of them. AVOID THIS BAD COMPANY
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Posted 2 years ago
Onecom is rated 4.0 based on 377 reviews