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Onecom Reviews

3.8 Rating 395 Reviews
72 %
of reviewers recommend Onecom
3.8
Based on 395 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
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Onecom 1 star review on 16th September 2025
Smith
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Excellent service caring about what I needed would hope to get same agent again :-)
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Posted 4 years ago
Kealy very helpful with sorting out my inquiries. A credit to the company,also very polite for a change. The Captain. šŸ˜
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Posted 4 years ago
We had a most informative and helpful chat with Kayley who has been kind enough to arrange a call for us tomorrow with the department necessary. A very polite,caring and professional young lady. She is a great asset to your team. Regards Carol Woodcock
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Posted 4 years ago
Moll was very helpful, polite and very friendly. Gus
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Posted 4 years ago
I would like to say a Thank you to Molly c for her help today with my phone issue .I have spoken to a couple of her team member recently regarding the phone issue and she is the only who has gone out of her way to help me fix the issue with my phone Molly C very helpful and very customer focus
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Posted 4 years ago
After having rung the customer helpline where it advises to use the chat function on the website I was put straight 5hrough to an agent by the name of Molly C. It is a nice touch to be put straight through to what I assume was a human being amd not a bot from the start. Molly C was able to diagnose my issue straight away amd offer a solution. A follow up email has also been sent that just adds to the overall feeling that I am valued customer.
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Posted 4 years ago
Molly C answered all of my questions, even after asking me if there was anything else she could help me with. Very attentive
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Posted 4 years ago
Molly was very helpful and sorted out my problem with accessing my online account
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Posted 4 years ago
molly C was so helpful on live chat and answered everything so thank you very much Molly
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Posted 4 years ago
Fab customer service and my problem was resolved quickly. Thank you.
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Posted 4 years ago
Very professional and helpful
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Posted 4 years ago
Worse experience I have ever had .just have been with them two weeks.last five days they couldn’t fix the broadband fault.lost business Ā£3000 pound.who would recover my financial lost.
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Posted 4 years ago
Colin was really helpful today with my query... thank you!
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Posted 4 years ago
Had a problem with my account,got great service sorted the issue .Thanks.
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Posted 4 years ago
Very helpful and pleasant to talk to, but she was unable to help me with my cold.
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Posted 4 years ago
Colin was extremely helpful & took time to explain all I needed to know. Top banana.
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Posted 4 years ago
Molly was so lovely and helpful. Explained everything so clearly as I didn’t understand the WiFi boxes and answered all my questions about billing. She was brilliant
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Posted 4 years ago
The lady I spoke to today was very helpful in every way she is present kind 10 out of 10
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Posted 4 years ago
The service was fantastic. I was out through to kealey Farrow who looked into my issues and kept me informed through out.
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Posted 4 years ago
Bianca was very helpful. Many thanks..the sim was up and running within minutes.
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Posted 4 years ago
Onecom is rated 3.8 based on 395 reviews