Login
Start Free Trial Are you a business? Click Here

Onecom Reviews

3.9 Rating 390 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 390 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Visit Website

Write Your review

Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
I had an issue with my vodafone signal when using wifi and spoke to Kealey who was immediately able to identify the problem, she took me through some troubleshooting steps and then explained that she would check up on me in a few days to ensure that the issue has been resolved and to check if I needed further assistance; sure enough I received a number of calls and emails checking up on the issue. Great service and as a business owner who relies on mobile contact OneCom and Kealey couldnt have done better.
Helpful Report
Posted 4 years ago
Actually, all the plaudits rightfully belong to the Vodafone representative, who laboured tirelessly (and endlessly) to resolve my issues.
Helpful Report
Posted 4 years ago
My issue is still not resolved - due to Vodafone. I am so lucky that Molly is dealing with my issue - I have never experienced customer service communication and commitment like this anywhere. Delighted to be dealing with Molly who I know will get this mess sorted. Full communication and full effort at all times to sort it all out. Delighted
Helpful Report
Posted 4 years ago
Bloody great customer service, got me sorted in no time wit no issues, first class.
Helpful Report
Posted 4 years ago
An error was made in my billing. I had the good fortune that Kealey answered my call. She listened, and investigated. Kept me up to date and concluded my issue satisfactorily. Excellent customer service, thank you.
Helpful Report
Posted 4 years ago
Answered my questions
Helpful Report
Posted 4 years ago
Good fast response on my enquiry
Helpful Report
Posted 4 years ago
Brilliant. Sorted everything I ended to do very quickly
Helpful Report
Posted 4 years ago
Very helpful and polite
Helpful Report
Posted 4 years ago
Super helpful and very friendly
Helpful Report
Posted 4 years ago
Very efficient
Helpful Report
Posted 4 years ago
Full and clear explanation of what was going on
Helpful Report
Posted 4 years ago
Very informative and efficient
Helpful Report
Posted 4 years ago
Colin was able to confirm monthly direct debit speedily and quote payment for next 23 months so efficiently Many thanks Kind regards Mrs Rita Angus.
Helpful Report
Posted 4 years ago
Very prompt helpful and polite help from Molly.
Helpful Report
Posted 4 years ago
My call was answered promptly. Kealey resolved my query regarding the amounts of my August and September bills quickly and efficiently and was polite and cheerful throughout. She volunteered to email me detailed bills and these duly arrived within minutes of our call ending. Thank you Kealey.
Helpful Report
Posted 4 years ago
Good helpful service
Helpful Report
Posted 4 years ago
OneCom always delivers excellent service, Colin was no exception to this statement, he answered my questions clearly, signposted well when he had to put me on hold. A credit to OneCom
Helpful Report
Posted 4 years ago
Very helpful and friendly
Helpful Report
Posted 4 years ago
Colin was extremely helpful and solved my query very quickly. Thank you!
Helpful Report
Posted 4 years ago
Onecom is rated 3.9 based on 390 reviews