“I had an issue with my vodafone signal when using wifi and spoke to Kealey who was immediately able to identify the problem, she took me through some troubleshooting steps and then explained that she would check up on me in a few days to ensure that the issue has been resolved and to check if I needed further assistance; sure enough I received a number of calls and emails checking up on the issue. Great service and as a business owner who relies on mobile contact OneCom and Kealey couldnt have done better.”
“My issue is still not resolved - due to Vodafone. I am so lucky that Molly is dealing with my issue - I have never experienced customer service communication and commitment like this anywhere. Delighted to be dealing with Molly who I know will get this mess sorted. Full communication and full effort at all times to sort it all out. Delighted”
“An error was made in my billing. I had the good fortune that Kealey answered my call. She listened, and investigated. Kept me up to date and concluded my issue satisfactorily. Excellent customer service, thank you.”
“My call was answered promptly.
Kealey resolved my query regarding the amounts of my August and September bills quickly and efficiently and was polite and cheerful throughout. She volunteered to email me detailed bills and these duly arrived within minutes of our call ending. Thank you Kealey.”
“OneCom always delivers excellent service, Colin was no exception to this statement, he answered my questions clearly, signposted well when he had to put me on hold. A credit to OneCom”
