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Onecom Reviews

3.9 Rating 391 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
I had a very pleasant time talking to Kealey she did what I needed to solve my problem, and because of what she told me I can solve the problem if it happens again, she has a very nice helpful way of talking to you,
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Posted 4 years ago
Chatty, friendly, helpful, easy to understand
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Posted 4 years ago
Understood my request as provided a solution. Even called me back when the call dropped out. Top member of staff
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Posted 4 years ago
Onecom always gives me what I want good on price staff always friendly nothing ever to much trouble
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Posted 4 years ago
Although unable to help with a conclusive outcome the service was open, helpful/easy to use and the staff freindly
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Posted 4 years ago
Spoke to Keeley who was excellent both in explaining my queries and quickly sorting out my account, would definitely recommend.
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Posted 4 years ago
I spoke with Molly, a very pleasant and friendly advisor who helped solve my query immediately.
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Posted 4 years ago
Very helpful friendly and sorted problem
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Posted 4 years ago
They actually sort out any issues..and ring you back....unlike Vodafone.
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Posted 4 years ago
As I am quite a novice with digital gadgets I found that talking to Kealey was extremely useful.
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Posted 4 years ago
Very helpful young lady who called back every time on time and got the outcome I was looking for
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Posted 4 years ago
Very informative,patient and professional I wouldn’t hesitate to call colin again a credit to your company
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Posted 4 years ago
Do not deal with this company. To say they use sharp practice is an understatement. I have fallen foul several times with silver tongued sales people. They will always push you to a business contract to avoid the cooling off period and deliberately try and throw in 36 month contract without you realising. When my contract ends I will never ever ever go near this company again. Avoid
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Posted 4 years ago
During a very difficult time the advisor was very helpful and friendly
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Posted 4 years ago
Spent an hour on the phone yesterday to these people (they called me) I was busy in my shop and agreed to a contract with them which sounded ok (new phone), but assumed would be 14 day cooling off period. Only today I realise there’s no cooling off period because it’s a business tariff. So I’m stuck with a much more expensive tariff that I don’t need. Beware - complete conmen.
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Posted 4 years ago
They didn’t actually make me happy but their service was good and they were very courteous. They did manage to reduce my package costs so that was cool.
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Posted 4 years ago
Kealy was really professional and helpful. She promised to ring back and she did exactly that. Fantastic customer care
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Posted 4 years ago
I had a number of unresolved issues, relating to broadband upgrade, undelivered mobile phone, unreceived invoices and system issues - none were time critical but promises that "fixes were in place" had raised expectations, but were wearing a bit thin. Kealey firstly listened patiently while I listed the issues, recognised what needed to be done, took ownership of the process and within two days delivered either the solution or clear confirmation (in the case of the broadband upgrade) that it was scheduled to happen. In this case expectations were raised and very much delivered. Result - HAPPY CUSTOMER.
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Posted 4 years ago
Keeley was very helpful today
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Posted 4 years ago
Molly was very friendly and understandable
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Posted 4 years ago
Onecom is rated 3.9 based on 391 reviews