Avoid at all costs!! I was mis-sold a mobile plan that they will not let me out of. All the quick talk on the phone was entirely misleading, whilst signing up to a contract with them. They said they could beat my current monthly cost of £16 per month and I'm now paying almost £100 per month for a SIM only deal!!! I tried complaining to Vodafone as that's my network whilst with Onecom, but they take no responsibility saying they are a separate entity and that they are apparently inindated with similiar complaints. There was a problem between my bank and Onecom where my direct debit could not be taken and rather than contacting me giving me the opportunity to fix the problem, they shut off all my phone services including outbound calling and the Internet!! I am extremely angry with Onecom and will do my best to spread my poor experience. Craig