They took over my contract and we no longer receive unlimited fibre broadband, their router can not take the number of devices we use. We have called almost everyday for 3 weeks to get this sorted. We have been told we’d get a new router (it’s never arrived) and they never return phone calls. The direct line number we were given to a Dave cox is useless as he avoids our calls. We want out of the contract that they can no longer provide yet they want to charge us a rediculus amount to leave them. But they are the ones that aren’t meeting there contract.
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