I had a number of unresolved issues, relating to broadband upgrade, undelivered mobile phone, unreceived invoices and system issues - none were time critical but promises that "fixes were in place" had raised expectations, but were wearing a bit thin. Kealey firstly listened patiently while I listed the issues, recognised what needed to be done, took ownership of the process and within two days delivered either the solution or clear confirmation (in the case of the broadband upgrade) that it was scheduled to happen. In this case expectations were raised and very much delivered. Result - HAPPY CUSTOMER.