Stressful return request. I booked a return, a week ago. Where a response is received a day or more later each time (poor response time) with wasting my time with every response. Requesting videos/photos of the product, after I had closed/sealed the parcel. I have asked them countless time to provide me with a collection date, and am still awaiting collection. They asked for preferred dates, whereas today is one of them, and nothing has been arranged nor communicated. No collection date has been provided STILL. I booked a return with TakeAlot, and within 5 minutes, I received a collection date,. I booked the return on Friday the 27th of December and Collection took place over an hour ago today (Monday the 30th). No photos/videos were required. OneDayOnly, I booked the return on the 23rd. And no collection date has been provided. Disgusting...a week later and they cannot book a simple collection. The comparison of wonderful and disgusting service.