OneDayOnly.co.za Reviews

Name: OneDayOnly.co.za
Rating: 1.58

1.6 Rating 115 Reviews

12 %

of reviewers recommend OneDayOnly.co.za

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Metrics

1.6

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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OneDayOnly.co.za 1 star review on 31st October 2023

Ntombi

OneDayOnly.co.za 1 star review on 14th December 2022

Magda Muller

Anonymous

Anonymous // 01/01/2019

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“Horrible customer support. Refusal to collect faulty broken items. Never again”

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Posted 3 months ago

“I have to beg this company to collect a return. On 2 occasions they have promised to collect and not pitched up. Now they want me to drop the parcel off. Totally unacceptable”

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Posted 3 months ago

“I bought an item from them, but they unlawfully subscribed me to two "services" and debited my account WITHOUT my authorization. I've reported these actions as fraud to my bank and cancelled my debit card to ensure they do not proceed with further illegal conduct. Unprofessional conduct and a company that is bogus - just stay away from them.”

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Posted 4 months ago

“I ordered for the first time and when I ordered it said that my item would arrive in 5-10 days. A week or so later I look at my order and this lead time has changed suddenly to 7-20 days. This in my eyes is completely false advertising or misleading sales and I realised their prices aren't even good. I honestly suggest steering clear of this company, they seem to be trying to scam people.”

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Posted 4 months ago

“They never refund”

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Posted 5 months ago

“i bought a kessler mixer last month, as soon as the mixer was installed we noticed that the other tap was licking even though we open a different tap, also the top part of the mixer was lose. so i send an email to onedaydeal to help, first they asked me to uninstall the mixer and send to them which i did but not its been more than 2 weeks and no one is helping me. they keep referring to the supplier and when i call the supplier they also cant help. i egret buying anything expensive with them as they are useless when it come to returns.”

Helpful Report

Posted 5 months ago

“Not sure if they order from the moon. But the orders from this company take the longest. I have ordered from Superbalist, had it delivered, and had the courier come fetch it for return, and then had the replacement delivered.... yet onedaylonly order is still in transit somewhere. Sort out your warehous and change your couriers you bellends.”

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Posted 6 months ago

“Worst customer service I have ever experienced. Basically impossible to return faulty products”

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Posted 7 months ago

“I only buy items that is cheaper at one deal than other places. I have received items that is broken in the past but never complained. I recently ordered wireless earphones - July 2023. When received, not working at all. Notified them on the same day of delivery. Sent emails to info@redchilli.co.za & also whatsapp messages as they now work via whatsapp. To date no response from them. Bad communication when you have a problem but quick response to orders. Very disappointed”

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Posted 7 months ago

“Deliveries take ages… I placed an order on 6 August 2023 - It still says order in progress. Today is the 23rd and I still have no idea when my order will be delivered. Worst experience of any online shopping app.”

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Posted 7 months ago

“The service is very poor, The driver did not give me notice that he is on the way like normal courier service do. I was not at home I was 5 minutes away from home told the driver to wait he started shouting he don't have that 5 minutes arrogantly so, when I to tell him can't talk to me like that, the guy started swearing and hunging up the phone, I'm so disappointed.”

Helpful Report

Posted 8 months ago

“On the 16 July 2023, I purchased a shoe. On 18 July 2023, it was delivered and was the wrong size. Onedayonly acknowledged receipt of my email on 19 July 2023 and requested photos of the item. On 21 July 2023, they once again requested photos of the item. On 24 July 2023, they sent an email to collect item. On 2 August 2023, they sent an email to confirm that my bank account will be credited. No apology, no communication to admit they their blunder and was wrong, no request to check if I wanted another pair. You cannot call them telephonically. Their customer service sucks. Deleting the app and no further purchases will be made. Disgusted.”

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Posted 8 months ago

“Bought earphones but only 1 side works. Their email support sends me to FB Messenger. FB sends me to a Whatsapp number, which sends me to another whatsapp number. During all this they said "We would never send you a broken product!" and "Try to swop Left & Right earphones" (I kid you not). Then they offered me a store credit, but since I already decided to never deal with them again, a store credit is useless. No response from them after this. I even emailed the parent company (red chilli deals) - no answer after 2 weeks. Truly pathetic.”

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Posted 9 months ago

“The worst service from one day only as well as DLD and still nothing 3 days later. Promise after promise and 100 apogies. Still no package. Pathetic. Ask Takelot how they do it becoz they pure professionals and this will never happen”

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Posted 9 months ago

“Good day I’m really frustrated and are really not satisfied witg there service. I bought a coffee table for one day only supply by Ceilo. The courier delivered the table open it up and then it looked like it was a reject table. It was quite a lot of money for a table that looked like that. Then I ask the driver to take the delivery back please rather to try to send it back myself. Since then I stuggle to get a refund!!!!! Ceilo are keep saying they are waiting for the table to arrive at there warehouse. It’s more than a month and I have to keep on following up with Ceilo and One day only just say speak to the supplier. If your not 100% sure about a product please don’t order it because it is a big struggle to get a refund!!!!!”

Helpful Report

Posted 10 months ago

“I have been shopping with OneDayOnly since 2017 and have generally been very happy with the service I received until recently. Since 2022 their service has been rapidly declining and I would warn you NOT the purchase anything from them, because you can forget about any after service. Your emails are simply left ignored. Weeks go by, and they just don't care. And I am not talking about 1 instance... No, this has happened multiple times in 2022, so I am done. The thing I can not tolerate at all in an online company is terrible customer service and they are now the definition of it. I honestly do not understand how they can be lacking at a time like this where online retailing has become so competitive. *** Side note: Their so called discounts are usually highly exaggerated. Compare prices with other online retailers before buying. You usually get it cheaper elsewhere.”

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Posted 1 year ago

“This complaint will not reach anyone who cares at One Day Only. Nor will anyone care. Why the heck are there no telephone contact details for you? I have been following my order up with you for over 2 weeks. I have begged you to chase up and revert. I get no replies whatsoever. Its been 18 days since I placed the order. You don't give one damn. I have begged you to call me. Nothing. Order 5072244. You also gave me a tracking number 2 weeks ago. It doesn't exist on DPD Laser tracking. Your website shows goods have been packed for WEEKS now but not shipped?????? Idiots. Call me 0824554782”

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Posted 1 year ago

“BUYER BEWARE!!! If I could give no stars to this company. I bought a hairdryer, which stopped working after 3 weeks. They now want me to pay for the courier return which will cost the same as the product. The company does not give refunds.”

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Posted 1 year ago

“I'm fed up with One day only. Sent back my coffee machine twice. According to supplier there is nothing wrong with the machine. Sorry to say but he doesn't work on our side. The second time we receive the coffee machine back it was delivered at wrong address and the box was brutally damage. Coffee machine was scratched all over with crack at the back and there was broken parts. This service is unacceptable realy. It was not a cheap coffee machine, and it was only one month in use. This is the worst experience I ever had while doing shopping online. This service is not worth the one star I gave.”

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Posted 1 year ago

“Horrible Customer Service! One cannot contact them telephonically and they don't get back to you via email. Shocking service! They provide a WhatsApp platform where they also ignore you. Really disappointed”

Helpful Report

Posted 1 year ago

OneDayOnly.co.za is rated 1.6 based on 115 reviews