OneDayOnly.co.za Reviews

Name: OneDayOnly.co.za
Rating: 1.53

1.5 Rating 142 Reviews

11 %

of reviewers recommend OneDayOnly.co.za

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1.5

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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OneDayOnly.co.za 1 star review on 13th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order and they took so long until the let me know its been shipped....but receveid an email sayingbsorry one of the suppliers dont have stock anymore... bad bad service. The shoeuld not accept your order if the supplier dont have enough stock.”

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Posted 1 year ago

“I am extremely disappointed with the customer service I received. I recently bought a pair of On Cloud shoes from them and simply wanted to exchange them for a bigger size. To my surprise, they refused, claiming they only order a certain amount. This makes no sense, especially since in the past, they allowed me to exchange a pillow (which they sent in the wrong size!) for a smaller one without any hassle. The shoes are far more expensive than the pillow, and I expected better service for such a high-value purchase. The inconsistency in how they handle exchanges is frustrating and unacceptable. If they can exchange a cheap pillow, they should absolutely be able to do the same for more expensive shoes. This is a clear sign of poor customer service, and I won’t be shopping here again. Beware if you’re considering buying from them! They are unreliable when it comes to exchanges, and you may end up stuck with something that doesn’t fit or work for you. Don’t fall into the same trap I did – take your business elsewhere where they actually care about their customers!”

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Posted 1 year ago

“The outrageous delivery charge is only revealed at checkout.”

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Posted 1 year ago

“I ordered sneakers for R190 and they deduct R550???”

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Posted 1 year ago

“I buy shoes for R190 and R584. 64 was taken from my account. How does that work.”

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Posted 1 year ago

“Placed 4 orders and did an eft in time. Due to an system error on their side all my orders was cancelled !!!! Did not notify me !!! I only dicover it when I traced my orders as it was birthday gifts !!!! Tanya at oned ay not helpful at all. Tuff we will pay your money back. No effort to resolve their error !!! Delivery fees also high where other online companies no charge on delivery. Will never use them again . Terrible terrible experience !!!!!!”

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Posted 1 year ago

“One day only does not correspond to customers through their help centre. No matter how many requests you send to them.”

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Posted 1 year ago

“Horrible customer support. Refusal to collect faulty broken items. Never again”

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Posted 2 years ago

“I have to beg this company to collect a return. On 2 occasions they have promised to collect and not pitched up. Now they want me to drop the parcel off. Totally unacceptable”

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Posted 2 years ago

“I bought an item from them, but they unlawfully subscribed me to two "services" and debited my account WITHOUT my authorization. I've reported these actions as fraud to my bank and cancelled my debit card to ensure they do not proceed with further illegal conduct. Unprofessional conduct and a company that is bogus - just stay away from them.”

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Posted 2 years ago

“I ordered for the first time and when I ordered it said that my item would arrive in 5-10 days. A week or so later I look at my order and this lead time has changed suddenly to 7-20 days. This in my eyes is completely false advertising or misleading sales and I realised their prices aren't even good. I honestly suggest steering clear of this company, they seem to be trying to scam people.”

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Posted 2 years ago

“They never refund”

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Posted 2 years ago

“i bought a kessler mixer last month, as soon as the mixer was installed we noticed that the other tap was licking even though we open a different tap, also the top part of the mixer was lose. so i send an email to onedaydeal to help, first they asked me to uninstall the mixer and send to them which i did but not its been more than 2 weeks and no one is helping me. they keep referring to the supplier and when i call the supplier they also cant help. i egret buying anything expensive with them as they are useless when it come to returns.”

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Posted 2 years ago

“Not sure if they order from the moon. But the orders from this company take the longest. I have ordered from Superbalist, had it delivered, and had the courier come fetch it for return, and then had the replacement delivered.... yet onedaylonly order is still in transit somewhere. Sort out your warehous and change your couriers you bellends.”

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Posted 2 years ago

“Worst customer service I have ever experienced. Basically impossible to return faulty products”

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Posted 2 years ago

“I only buy items that is cheaper at one deal than other places. I have received items that is broken in the past but never complained. I recently ordered wireless earphones - July 2023. When received, not working at all. Notified them on the same day of delivery. Sent emails to info@redchilli.co.za & also whatsapp messages as they now work via whatsapp. To date no response from them. Bad communication when you have a problem but quick response to orders. Very disappointed”

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Posted 2 years ago

“Deliveries take ages… I placed an order on 6 August 2023 - It still says order in progress. Today is the 23rd and I still have no idea when my order will be delivered. Worst experience of any online shopping app.”

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Posted 2 years ago

“The service is very poor, The driver did not give me notice that he is on the way like normal courier service do. I was not at home I was 5 minutes away from home told the driver to wait he started shouting he don't have that 5 minutes arrogantly so, when I to tell him can't talk to me like that, the guy started swearing and hunging up the phone, I'm so disappointed.”

Helpful Report

Posted 2 years ago

“On the 16 July 2023, I purchased a shoe. On 18 July 2023, it was delivered and was the wrong size. Onedayonly acknowledged receipt of my email on 19 July 2023 and requested photos of the item. On 21 July 2023, they once again requested photos of the item. On 24 July 2023, they sent an email to collect item. On 2 August 2023, they sent an email to confirm that my bank account will be credited. No apology, no communication to admit they their blunder and was wrong, no request to check if I wanted another pair. You cannot call them telephonically. Their customer service sucks. Deleting the app and no further purchases will be made. Disgusted.”

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Posted 2 years ago

“Bought earphones but only 1 side works. Their email support sends me to FB Messenger. FB sends me to a Whatsapp number, which sends me to another whatsapp number. During all this they said "We would never send you a broken product!" and "Try to swop Left & Right earphones" (I kid you not). Then they offered me a store credit, but since I already decided to never deal with them again, a store credit is useless. No response from them after this. I even emailed the parent company (red chilli deals) - no answer after 2 weeks. Truly pathetic.”

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Posted 2 years ago

OneDayOnly.co.za is rated 1.5 based on 142 reviews