OneDayOnly.co.za Reviews

Name: OneDayOnly.co.za
Rating: 1.57

1.6 Rating 118 Reviews

12 %

of reviewers recommend OneDayOnly.co.za

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Metrics

1.6

Based on 118 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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OneDayOnly.co.za 1 star review on 31st October 2023

Ntombi

OneDayOnly.co.za 1 star review on 14th December 2022

Magda Muller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order, pathetic what is the use advertising the goods will be deliverd before christmas if you still have not received anything..and no number to speak to somebody”

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Posted 3 years ago

“Pathetic service - My 2nd order just arrived BUT my 1st seems to have gone missing BUT all I get is AUTOMATED PATHETIC RESPONSES _ WHAT A JOKE!”

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Posted 3 years ago

“Do not order from them... Takes over a month to get your order and then they don't want to exchange an item that doesn't work!!!”

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Posted 3 years ago

“Regular customer. Tried to contact them as order would not go beyond delivery address. Kept on failing. No one to talk to. Email would not go through. What a joke. They can't handle or service a regular customer. Other wrbsites available!!!!!”

Helpful Report

Posted 3 years ago

“This company should be investigated. They take payment but do not deliver. They also do not answer emails. This is nothing other than stealing money from people. It is a scam. Do NOT fall in the same trap.”

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Posted 3 years ago

“its called One Day Only because, after your first order, you realise how shocling their service is, delivery is and customer support is. As the business gets bigger, there service gets worse. Nothing but frustration from this company. Deal are not always worth the reward. 10 business days delivery, and that's if you lucky”

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Posted 3 years ago

“I have been waiting for an order for over 3 weeks and needed the product in the next to days, will maybe first be receiving next week, so then I don't even need it anymore.”

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Posted 3 years ago

“I was under the Impression that I was one of few customers that"s past the level of disappointment and "gatvol" of Poor delivery after an order was placed a month ago for a simple pair of Caterpillar boots? There is no Telephone number available to have a direct conversation to one of the laid back Company Representative . Nastassja, Please wake up and service your Customers? Regards Deon”

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Posted 3 years ago

“Really bad customer service! Requested a return for over 3 months and no response from OneDayOnly.”

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Posted 3 years ago

“I order a patio lounge set from One day only, it arrived in the incorrect colour and was missing cushions which were part of the purchase . It has been over a month and still nothing has been rectified, all I seem to be doing is writing endless emails with no action been taken . Why don’t they have any telephone number that one can use to follow up on their query ? This is ridiculous how shocking their after sale service is. I’m so disgusted !”

Helpful Report

Posted 3 years ago

“Ordered 3 lenses for a cellphone - package arrived only after the helpful courier service intervened - packet containing lenses was open and there were only 2 lenses - really poor quality lenses - have emailed and sent messages no response - and there is no contact number - im sure all their stuff are grey products but that no one else can sell - one bitten never again”

Helpful Report

Posted 3 years ago

“I am disgusted in their services, i changed my delivery address on 3.09.20 on 05.09.20 they delivered to the wrong address! Please don't bother phoning them cause you will be first in que but then they ask to leave a message. I must now pay for courier fees to deliver the packages so the changes for me getting my money back will probably be within a month as I need to send an email with my details. Never in my life will I buy something from them again”

Helpful Report

Posted 3 years ago

“Why is there no telephonic contact number for this company. When u have a problems It takes dozens of email and delays before receiving any response. Very poor customer service. One Item received was broken. Now fastway claims to have delivered my entire order and I am still wating for the serta matteress..which the driver said was to be delivered the next day. Still waiting. No response from onedaydeal. I dont need stupid automated responses.”

Helpful Report

Posted 3 years ago

“Atrocious service!! Company gone downhill to the point that it feels like a scam since it was sold. It has taken over a month to receive a response to a request to cancel the order (sent a few minutes after placing), as the same item was available at +12% less!! At the point of receiving the first response that was not a bot, the item was finally delivered with all delivery cost etc. to me, without action from One Day Only for cancellation or response. I then had to send them all THEIR records for the purchase despite One Day Only having the order number!?? Still awaiting their response for another faulty item despite sending emails AND opening up a ticket on their site with all the required information. Their contact numbers and helpdesk contact numbers have been shut/closed down and are no longer in use. Be very careful dealing here!”

Helpful Report

Posted 3 years ago

“Apart from the occasion long wait, we haven't had issues with ODO and really appreciate the sales!”

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Posted 3 years ago

“My order (#2513061) was tampered with pre-dispatch (the onedayonly seal was intact upon delivery). I've sent more than a hundred emails asking for rectification, but NO RESPONSE. Shocking!”

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Posted 3 years ago

“I wish I read these reviews before ordering with them, Its over 1 month now and still haven't recieved anything.”

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Posted 3 years ago

“The most disappointing online stores in SA. While the deals appear to be good, the total lack of customer support makes one wonder why a company like this is even still operating. Nothing other than generic replies to delivery queries, more than double the quoted time-frame and no idea when to expect delivery of the order. There are no contact details on the website other than a customer portal, so one relies on this to get updates or answers to queries. Really disappointed with the service.”

Helpful Report

Posted 3 years ago

“Still waiting on delivery NR0000305222 This is ridiculous, I don't mind it being delayed but there cannot be a third party delivery service (fastway), haven't been informed when package will be delivered, you need to look at an in house deliver service like takealot, now that's a proper company!! Need a job so if you need to hire me as a direct driver Il do it.”

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Posted 3 years ago

“Pathetic customer service. they send me emails every day with their specials. But, try to reach them after you have received something and its the wrong item and they do not respond to email and there is ZERO way to contact them telephonically. The WORST customer service i have come across. I cannot believe they are functioning like this.”

Helpful Report

Posted 3 years ago

OneDayOnly.co.za is rated 1.6 based on 118 reviews