My experience is very similar to the other review. I paid in full and was messed around with dates. My operation was cancelled twice at short notice with not good enough reasons. I find the staff arrogant and they couldn't careless about good customer service. I don't have a clue how they are still in business. Nothing but con artists if you ask me. I've been trying to speak to management for months but just get put though to the sales team who then pass you back to the patient coordinator, who in turn is pretty useless and says you need to speak to head office knowing full well i wont get put through to anyone who has the power to do anything. Absolutely shocking customer service. I've had to wrote off to head office to request a refund. It took them a month to reply just to refuse it. I will now go down the legal route. Sounds like there are many people in my situation. Go and read the reviews on google reviews. They cant take them ones down like they can on trust pilot. We all need to go to watchdog!