OnePlus is a scam, waste of time as it has been 7 months with them dealing with 1 case. I have sent my mobile in for repair 4 time to repair the same problem and they want me to send it in again . they have a policy that if your phone has been into repair the 3rd time with the same problems they will sent a replacement mobile out.There was a replacement promised 2 time but OnePlus cant keep there promises they are just wasting my time. It's always the same old story for them, they keep saying the case has been escalated to the concerned higher team and keep saying to update the phone , HOW MANY TIMES DO YOU NEED TO UPDATE THE PHONE TO KNOW ITS NOT A SYSTEM FAULT . Also they will keep saying they are 'escalating' the case to higher up management, I have no idea how high that goes because it's been escalating to higher managements for months !!!