Absolute Disgrace. AVOID!! Have been a promoter of OnePlus since I purchased my phone in 2016, but after the past 2 weeks, it shows the care they have for their loyal customers. My OnePlus 3, which I purchased 3 years ago had a battery drain issue after installing recent software update (Sounds familiar with other tech companies... Apple being caught draining older model phones) I sent to replace, but after paying for a new battery and labour the phone was returned with the same fault. I contacted support and they apologized and said if I was to return the phone and they found another issue then it would be replaced with a new model. Upon sending again. I have now received a new quotation for my motherboard and am now being told I need to pay this. Not even an apology for not investigating the original fault, or offering a refund on the battery replacment, which wasted all of our time and money. The way I have been treated by OnePlus over the past 2 weeks is the worst experience I have ever had and I only hope they can turn this around. If the review is still live by the end of July then please use this as a warning that entering into any transaction with OnePlus will leave you disappointed and disheartened by how companies can treat their customer base in this way.