The on route trip to the airport was overall fine. However, the return trip was a nightmare. After arriving at the airport, we called ahead to notify them of our arrival. They said they'd be able to come at 11am, which wasn't too bad, we just had to wait 20-30 minutes (as we'd arrived at the meeting spot at like 10:30). However, come 11:20, they still haven't shown up. We call back several times in the course of the next two hours and get terrible responses from there is traffic, to having "issues" and many other excuses. Half of the time they were incredibly rude about it too, hanging up several times before we finish talking, thus making us having to repeat call again. Almost every call they say they are sending the driver or he is coming. They keep on saying they'll be right there so because of that, we decide to wait outside in the cold waiting for them when we have two people sick. They finally show up shortly after 1:00pm, resulting in an almost 3 hour wait time. Upon talking to the other passengers, apparently the van they use to pick people up has made several trips and they themselves had to let one van go as It was full. Despite them saying they'll call us (which they never did) and us keeping our eyes peeled for the van (which took like 3 calls to get the van colour and model from them, it was wrong too), it still took 3 hours of waiting. But the biggest problem was how they kept on lying to us and making excuses about traffic or some other bullsh*t reason.