“When booking, it is mentioned to call 1 hour before to schedule the shuttle service, something that I confirmed by mail the day before because I was arriving early, I tried to call at 5:30 a.m., 5:45 a.m. and with no response, left a voice message at 5:50 a.m. requesting the shuttle for 7:10 a.m. without return call to confirm from them, I called back at 6:15 a.m. I was on the way in 35 minutes to arrive and they refused me the shuttle telling me that it was already there and that it was impossible to get another one! I found myself without parking 2 hours before my flight with a gentleman who was laughing at us I don't recommend, really run away”
“We booked on the one stop parking website for the hilton near CVG airport and everything from booking process to the shuttle service went well. Everyone was courteous and helpful and we would use one stop again”
“Price was good. But the customer service was 1/5. The first guy that drove us to the airport was super nice. However, when we returned and needed a shuttle from the airport back to the parking, I called customer service and went to where I was supposed to (based on the email), and he said the driver would call me when he arrives. I call back after 30 mins (of no calls or texts), and a woman answers and I explain the situation. She was quite rude and said “no one calls you. They don’t have time to call you”. She was not helpful at all, and didn’t listen to the situation. I walk outside because there’s a car that resembles what I’m looking for, but I wasn’t sure. Just as I got to him he was calling me (so the lady was wrong). If the cars were branded and there was clear (and helpful) customer service, then this would have been a much better experience. It seems like their process isn’t efficient or streamlined, and this causes lots of confusion all around.”
“The on route trip to the airport was overall fine. However, the return trip was a nightmare. After arriving at the airport, we called ahead to notify them of our arrival. They said they'd be able to come at 11am, which wasn't too bad, we just had to wait 20-30 minutes (as we'd arrived at the meeting spot at like 10:30). However, come 11:20, they still haven't shown up. We call back several times in the course of the next two hours and get terrible responses from there is traffic, to having "issues" and many other excuses. Half of the time they were incredibly rude about it too, hanging up several times before we finish talking, thus making us having to repeat call again. Almost every call they say they are sending the driver or he is coming. They keep on saying they'll be right there so because of that, we decide to wait outside in the cold waiting for them when we have two people sick. They finally show up shortly after 1:00pm, resulting in an almost 3 hour wait time.
Upon talking to the other passengers, apparently the van they use to pick people up has made several trips and they themselves had to let one van go as It was full. Despite them saying they'll call us (which they never did) and us keeping our eyes peeled for the van (which took like 3 calls to get the van colour and model from them, it was wrong too), it still took 3 hours of waiting. But the biggest problem was how they kept on lying to us and making excuses about traffic or some other bullsh*t reason.”
“I use Onestopparking every time I travel by air. The cost is lower than parking at the airport and parking at the hotel is easy. The shuttle drivers are very friendly too.”
“The worst ever parking, they do not have real shuttle and want you to manage your bags with other travelers bags.. to the point they asked us to take one traveler and leave the other at the airport, then we come back to the airport to pick up the left waiting traveler....never book with them. Not to mention the awful discussion on phone with them.”
“Van driver refused to take us to airport due to overbooking. Was told it would be an additional hour until they could transfer us to airport! I can’t recommend.”
“Car was damaged - £600 worth - to front bumper and offside doors. It had been driven like a lunatic with a burning clutch on arrival!
No reply to communications afterwards. Do your homework, this is a scam! The cars are taken by jockeys”
