onestopparking.com Reviews

Name: onestopparking.com
Address: 7821 Commerce drive, Suite 411, Florence, Kentucky
Rating: 4.60

4.6 Rating 1,275 Reviews

91 %

of reviewers recommend onestopparking.com

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About onestopparking.com:

Onestopparking.com is your trusted partner for seamless, affordable, and stress-free airport parking across North America and beyond. With a commitment to exceptional customer service, reliability, and unbeatable convenience, we’ve earned the loyalty of over 1 million travelers—and counting.

We take pride in connecting our customers with convenient and affordable parking solutions, complete with transparent pricing and flexible options to match any itinerary. Our user-friendly platform makes it easy to compare, book, and manage reservations at hundreds of locations near major airports and cruise ports, giving you one less thing to worry about when traveling.

At Onestopparking.com, your satisfaction is our top priority. We continuously strive to improve our services by listening to our customers’ feedback. Thank you for choosing us and sharing your experiences on Reviews.io—your insights help us deliver an even better parking experience every day!

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onestopparking.com 1 star review on 25th March 2022

Craig

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You put an add on that there's no box to remove it. Left at blank. It looks like it went through. A one page maybe two page with the information needed to print would be nice. Not 5 pages with most of it adds.”

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Posted 1 hour ago

“This was my first time to use OneStopParking and because instructions weren’t clear, I missed the shuttle, was still charged for OneStop, and had to pay yo park at the airport. Would love to speak to someone about this!”

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Posted 1 week ago

“When I tried to book my parking using my laptop my credit card was rejected during the last step of the payment. When I tried to pay again with a different credit card it was rejected again. And then I tried the Third time after cleaning my browsers cookies, which also was rejected. After this I discovered that all three payments actually went through and I had three reservations on my hand! I had to cancel two of them. So the booking through Windows is broken and it needs to be fixed.”

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Posted 1 week ago

“Information on getting into the parking area was entirely incorrect. No gate, no way to scan a QR code, nothing. Not even a fence. We could have parked there without paying at all. Had to go to the hotel checking to figure out what the deal was.”

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Posted 2 weeks ago

“Was not sent a QR code to get in garage after I paid online. The garage help button person was of no help as well. I only have confirmation code the price is good but the finding the garage and the execution of the experience was poor”

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Posted 3 weeks ago

“Got an email saying FALLTRIP7 would give me $7 off my booking. Opened the email booked through the link and it said "coupon expired". Email says coupon expires on October 12...Not sure if site is a scam?”

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Posted 3 weeks ago

“Qr c ode wont adapt with 2 of my phones”

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Posted 1 month ago

“Poir communication on location of designated parking spaces”

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Posted 1 month ago

“Hard to navigate new site”

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Posted 1 month ago

“Made the reservation but didn’t get a confirmation in my email”

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Posted 2 months ago

“Just made reservation for 2 rooms, 4 people. Only showing 1 toom on confirmation Help!”

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Posted 2 months ago

Hi, thank you for bringing this to our attention. We'd be happy to look into this and verify your reservation details to make sure everything is correct. For help with your reservation, please email info@onestopparking.com and include your booking ID in the subject line so our Customer Support team can assist you further. We look forward to helping you!

Posted 2 months ago

“Price went up 50% from last parking that was 2-3 weeks ago. On that visit lot was completely full. Cars were parks everywhere including where they should be.”

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Posted 3 months ago

“It was not easy to register at the hotel front desk, but most importantly, the shuttle driver at the Sheraton in Raleigh was extremely rude. We were told by the front desk that the shuttle would leave at 4:00pm. At approximately 3:45 I was parking our vehicle when the shuttle van showed up, loaded our bags and said he had to leave immediately. When my wife said I would return shortly from parking our vehicle he got indignant, unloaded our bags and sped off saying had he would be back by 4:00. He did not return until 4:25 and we almost missed our 5:30 flight. Terrible customer service.”

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Posted 5 months ago

“There was no way to put my license plate into your system and the hotel staff was not helpful with getting me parked. The system changed since I parked in January and your system is cumbershome.”

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Posted 6 months ago

“I arrived at the hotel around 10:10 and waited 20 minutes for the shuttle to arrive. The claim that the shuttle runs on demand is laughable, not to mention the lot was overflowing literally with vehicles being parked outside of the fenced in area. If I had to park outside the gate, I wouldn't consider that very "secure". May have to find an alternative to parking here in the future.”

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Posted 7 months ago

“Departure was fine but pick up was very long. We are still waiting at 30 minutes. Multiple shuttles for other offsite locations come and go but ours doesn’t.”

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Posted 7 months ago

“I have a discount code and there was no apparent place to use it with my online order.”

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Posted 8 months ago

“Having to print a copy of your parking receipt to get a parking pass is inconvenient. I work 12 hours a day, 7 days a week. I would have to take time off work to go to fedex office to print a receipt.”

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Posted 10 months ago

“I signed up for promo email but never received it.”

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Posted 1 year ago

Yazan, we're sorry you did not receive anything. While we investigate, we'll apply a discount code to your existing reservation. Have a safe trip, and should you have any questions or concerns don't hesitate to email us at info@onestopparking.com or call us at 800-437-1850 (24/7, 100% human)

Posted 1 year ago

“It was not stated that this was a one time in/one time exit pass. I needed to come and go multiple times. The staff at the facility was great and let us in and out.”

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Posted 1 year ago

Hi Chad and thank you for bringing this up. Most of our partners do not allow in/out privileges as they taylor the offering to the flight traveler (who usually go and come back once only), but they do not explicitly say it, which may have caused confusion. We'll make sure to mention it whenever appropriate throughout the website

Posted 1 year ago

onestopparking.com is rated 4.6 based on 1,275 reviews