Our vet gave us a prescription for our horse, but it was human drugs so couldn't order on line. I rang the order in and emailed the prescription as requested. Then the same night (Monday) I got an email from the prescriber asking how old I was and had I had the medicine before! I emailed back saying it was for our horse and that I had sent in the prescription. Then I heard nothing, so on the wednesday I rang in and was told to email the prescription to the prescriber " They're prescribing now". The website says despatched in 48 hrs, I received a week and 2 days later. Communication is terrible and automated.