My substantial order was placed and after no communication for a week, I enquired when would I receive the order, to be told it was out of stock and they were having trouble getting it. I then asked them to cancel it as I would get it else where. Three working days later I contacted them to ask where my refund was and about an hour later I got notification that it was posted. My emails were then responded to with postage had already been made.Tracking showed that Royal Mail didn’t receive it till 2 working days later. As I have purchased it else where, I asked for them to cover postage and give a full refund due to poor customer service (not acting on emails) and I would return the order; and they say I have to cover postage. I’ve requested for this matter to be referred to management and I’ve received no response. When I ring, I’m told to email and that the mail box is full. Very poor service. I wouldn’t advise you to take the risk that all goes smoothly.