If I could give zero stars I would! I also wish I would have read the reviews before purchasing. 1.4 stars overall out of 5 speaks volumes!! Customer service is absolutely appalling. No empathy whatsoever! Every single person I have spoken to have spoken over me; My mental health has been triggered on numerous occasions due to this. I placed an order with this company hoping to receive a car seat for my baby that is due to be delivered any time. After placing the order, I realised the car seat I purchased was not suitable for my vehicle. I refused delivery with dpd for this reason. Dpd then proceeded to take a picture of me refusing the delivery with my door ajar stating the item was delivered. When I received this decieptful email from DPD I contacted online for baby straight away. The parcel was not on my doorstep any longer and I wondered if the courier had in fact taken it as I had asked. Since this issue arose I have been dealt with so disgustingly by this company. They have no interest in helping me. Only to say the issue has nothing to do with them and that they only deal with ‘facts’. And the picture of me refusing delivery is evidence it was received. DPD themselves, however agree that the picture is not proof of delivery. There own proof of delivery on their website states: “we won’t ask you to sign for your parcel, we will take a photo of it instead in your open doorway as proof it’s been delivered” I have tried to liaise with this company and resolve my issue. I have cried and explained my experience and worries. To which most people would be understanding and display a level of empathy! I have spoken to members of the team, a ‘general manager’ and also a ‘legal representative’ apparently. All of which have poor customer service skills and a vile attitude. They have now stated that they will not be answering any calls from myself anymore as I have contacted them so much. What do they expect?! I am short £159, without my goods, due to give birth without a car seat! And have been advised by both DPD and the police to contact them to update them of what I know now and encourage them to reopen an investigation Quite possibly the worst company I have EVER come across. And to think they are dealing with expectant stressed and hormonal mothers potentially AVOID!!!!!!!!’n