SEND YOU FAULTY ITEMS THEN WILL CHARGE YOU FOR RETURNS. Customer service initially seemed helpful when they promptly investigated a problem I had with my travel cot, as the mattress seemed to have missing padding, after contacting the manufacturer they advised to allow 7 days for the mattress to fluff up, which I allowed with no improvement. I have now tried to arrange a return and keep going in circles with customer service with the same copy and paste e-mail advising me to arrange my own courier service or to book their own DPD service for £15, for a faulty item. There is also NO customer phone line despite their website saying that they do. AVOID. I’m just lucky I didn’t spend too much money here, buy from reputable stores such as Argos where returns are hassle free.