Shame I have to leave one star as the service they provided deserves 0 stars. Purchased a chicco oh la la stroller. Within 8 days it was squeaking from the wheels non stop. Followed the manafacturers guidance and it still squeaks non stop. Spoke to Chloe and after sending pictures and videos their solution despite it being within 30 days was to send it to chicco and they can inspect it. If it was not faulty we would be charged for the inspection and if it was we would not get compensated nor have a stroller in the mean time. Really disappointed with the service and looking at the 19% of bad reviews I can see why. Would urge anyone to avoid these scam artists and go to John Lewis for sure Also in Chloe’s experience she advised us that this is a common fault and we should just deal with it.