Got sent a used potty! Ordered a bumbo potty for my little one, it arrived in a damaged box, stinking of urine, with clear wipe marks. Absolutely disgusted that they sent us a used potty. Sent an email to complain about this with all the information in and just sent back an automated email back asking for information and pictures already sent in my origional email! Just feel like they are trying to put you off complaining and has just angered me even more. To add to this I phone them today, they are the rudest people I have ever spoken to! Even said I was lying! Dreadful customer service. To add to this even further I have put a review on trust pilot and they have done nothing but try to get it removed, this time they have reported me for inappropriate offensive language in my review (same review as above) obviously hoping i will not chase this up and it will continue to be suspended! I think they should try to put the energy into preventing the bad reviews by improving their appalling customer service rather than trying to prevent the customers from putting honest reviews up.