Absolutely awful customer service. I can live with someone pretending to be a UK company when they're not if they do what they are meant to do (just), but I went to put the item (an inner wheel arch weather shield on my daughters 2006 Fiesta) on yesterday and having just unwrapped the parcel, the item Onlinecarparts sent me is completely the wrong part. When I originally ordered the part, I was called several days later by one of their representatives to say that they didn’t have the part I ordered in, but that they had the same part in stock albeit made by a different manufacturer. I was assured that the part would be the same, and I accepted their proposal. Only yesterday when I took the old part off the car, did I see that it is entirely different from what I received from the seller (I ordered the right FRONT inner wheel arch trim, but I have been sent the right REAR inner wheel arch trim). It isn’t going to fit as its entirely different in design and shape. I explained this to them several times and they just stated that I must send the part they incorrectly sent me back to them (in BERLIN) at my cost when this is entirely their fault. They haven't sent me the part I ordered and now want me to pay to return a £10 item to them. I said that I didnt see why I should have to pay to return the item as this is their fault. I have tried being reasonable with them, but I got nowhere with their nonsensical answers. I have said that I still want the correct item (still being advertised by them), but my having to pay to return it is absolutely unfair when this is entirely their fault. Their last email said that they cannot guarantee 100 that a part ordered will fit - they may as well have sent me a spark plug for all the use a rear inner arch was for the front of a car. Will never use them again.