Onlinecarparts.co.uk Reviews

1.4 Rating 119 Reviews
8 %
of reviewers recommend Onlinecarparts.co.uk

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Anonymous
Anonymous  // 01/01/2019
I ordered a throttle body part for my vehicle and the part was fitted by my local garage which unfortunately has turned out to be faulty. I contacted the company to let them know and use the warranty. They took a lengthy time to respond and their responses were unprofessional and lacked advice / information. After having to continuously chase the company via email I finally received an email confirming they have dispatched a new part (I’m yet to receive this as it can take up to 6 working days). When I raised my issue I also included the invoice for diagnosing, dismantling and installing the initial part to claim the expenses back due to the fact I will have to repay for the exact same diagnosis again when the new part arrives. I am yet to receive an update on this (8 working days after my I shared the invoice, I was advised it takes 48 hours). I have chased again and the company have replied with a poorly worded email trying to say they need a dismantling invoice only, which I believe is not fair as I’m trying to claim back the cost for the full job as I will have to pay this twice. The company are yet to reply following my response, however I do not have much hope as so far their responses have been holding emails that are rude and have multiple spelling / grammatical errors and they are extremely unhelpful. I am praying this new part is working and not faulty so I can have my vehicle back and hopefully they will issue a refund for my claim so I don’t have to deal with them again and have any extra stress from them. I would not recommend them at all and I regret ordering from there. Please don’t order and fall into the same trap I have with them, it’s not worth the stress and time.
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Posted 1 day ago
I ordered a part giving the part number. The wrong one was sent from Germany. They reviewed the issue and claimed they had sent the correct part despite it having a different part number. I then had to pay postage back to Berlin if I wanted to return it so was cheaper to just keep it. I even sent pictures of the part. The one I ordered had one dial and the part I received had two dials. Completely out of order and will never use them again
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Posted 1 month ago
Spent £12.00 on the shipping. The package was delivered after 10 days! Avoid. I certainly will.
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Posted 1 month ago
Do not buy from these people, they supply wrong parts and when you return them they refuse to give you a refund asking for information they have been given several times even though they have signed for receipt of the items. 2 months after returning wrongly supplied goods they still have not refunded me. Gone to credit card supplier to chase under section 25.
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Posted 3 months ago
Apparantly, using their catalogue and their registration check "I" ordered a part for a left hand drive car. It is pure coincidence that i ordered a front and the manufacturers packaging says rear... On email ?20? So far of a torturous returns process after I was warned that cancelling the contract meant they had no obligation to rectify their mistake. If it was a mistake
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Posted 3 months ago
I ordered a wing mirror cover and input the vehicle registration number for the correct part. Unfortunately, it was not the correct part as there wasn't a cutout for the indicator. When I went back to query this, I received an email stating that the 'search on our website gives only approximate results and the checking according to the car's details doesn't guarantee the suitability and the purchasing according to the car's details is at your responsibility'. I'm sorry? Notwithstanding the near incomprehensible babble (the service agents aren't English speakers – it's a German operation), they appeared to be suggesting that the vehicle registration look-up does not select parts that fit the vehicle searched. Wow. Apparently, the online search function should be ignored in favour of providing them with the VIN code/chassis number (17 letters+digits) or the original part numbers (OEM) of the required car parts. Mystifyingly, they advised 'we don't accept the car parts if their design or specifications were changed from the initiall one when they were delivered.' Answers on a postcard please because I haven't got a clue what that means at all. In short, a shoddy site that will take your money and run. AVOID.
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Posted 4 months ago
No mention that this is part of Autodoc based in Germany. When the order is placed they tell you that your tracking will be available within 24h- fair enough- then they tell you that the delivery will be 6 days later. Not much use if you have a vehicle off road.
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Posted 5 months ago
Ordered parts on the 3rd, tracking provided after 4days but no progress on the tracking. Contacted the courier (Evri) who said items had not been dispatched from the vendor and that they were waiting to collect. Contacted customer services at onlinecarparts by email with this information and got a reply saying I needed to wait another 6-9days! Paid a premium for delivery too of over £8 for this shambles.
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Posted 5 months ago
It appears Onlinecarparts.co.uk have links to AUTODOC, a firm with many bad reviews. I paid Onlinecarparts.co.uk 10 days ago for 2 rear suspensiion springs, but nothing has been delivered. Evri/Hermes have given me a tracking number, but they can't find my parcel. I've just ordered more springs from a company on ebay because i'm not confident i'll ever get what i ordered from Onlinecarparts.co.uk/AUTODOC.
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Posted 5 months ago
Avoid complete waste of time and money, ordered part for right hand drive supplied the part number they sent correct part but for a left hand drive car , emailed them no reply .
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Posted 5 months ago
without doubt the worst company I have ever dealt with! 1. Don’t be fooled by the .co.uk domain name and uk sterling prices. Parts are shipped from overseas. My parcel took over a week to arrive. 2. Don’t be fooled by the registration based parts identification functionality of the website. My parts didn’t fit. According to the small print this was my fault as I didn’t check oem numbers. onlinecarparts would not cover the cost of the return 3. Don’t expect a refund. Had to chase several times and then provide proof of delivery. Was told a refund would be actioned, then after chasing 5 days later the story changed to not having received the parts, and then the story changed again to the parts needing to be inspected. So 5 weeks later, still no refund, and have put in a section 75 claim via my credit card company. 4. Do yourself a favour, and just order from euro car parts!
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Posted 7 months ago
Parts are shipped from Germany, which is why their shipping costs are so high. If you need parts quickly, these aren’t your guys. Shop elsewhere
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Posted 7 months ago
waited too long for parts, paid £11 for delivery to online parts .They used evri parcel company and their charge for that size parcel is only £3/4. If you pay £11 for delivery you would think with being a parts company they would use a quicker Service waiting only 6 days for parts is not very good
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Posted 7 months ago
Orded clutch and even put my reg in and received wrong parts, so returned using provided label and now just getting totally ignored and no refund
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Posted 8 months ago
Ordered an EGR valve on Friday, it arrived on Tuesday (from Germany) Price was good too
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Posted 9 months ago
Website outlined product as in stock and available for fast delivery. Took 5 days to process the order and 7 days to deliver it. No real way to check and cuatomer service completely oblivious. Felt like I was online shopping in the 90's - not really acceptable by today's standards. Gave them two stars because the website was easy to use but the rest was a fail and I don't want to use this company again.
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Posted 9 months ago
Do not use this company. It says that the delivery is made in 2-3 days and in reality it is somewhere in 10-12 days. I do not recommend.
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Posted 10 months ago
one more to the list that have been scammed. AVOID
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Posted 11 months ago
After sending VIN number they still managed to send out a powersteering pump, alternator, and crankshaft pulley which are not compatible with each other !! Numerous attempts emailing them getting the standard emails back and completely ignoring that they actually made a mistake, they now turned around saying its your own fault. So not only few hundreds out of pocket , no van which means no income I got to shell out again because of these clowns. Don't mind waiting 2 weeks for parts bu at least check if they compatible with each other ??? Joke of a company AVOID !!! No customer service or care. Plain ignorant
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Posted 11 months ago
So ordered some parts for my car. Delivery was ok. Just expensive shipping 8.50£. Then I decided no longer needed this part. Because i needed to fix some different part in my car then I ordert. So I ask for return. They agree. I sent back that part to them. Saw on tracking that they received on Monday. Now past to weeks they still investigating that part. Still didn't get my money back. Email them. So no money back and don't have that part either because I returned.
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Posted 1 year ago
Onlinecarparts.co.uk is rated 1.4 based on 119 reviews