“I thought I'd give these folks a try since they were cheaper than Euro Car Parts.
Ordered parts for my car, which I needed urgently since It wouldn't work without them. Two weeks later I've chased their whereabouts but I'm still waiting for the parts, I lose faith and decide to cancel the order.
Nearly a month later and a lot of e-mail exchanges, still no parts. Apparently no-refund without sending them back. Absolute Joke.
Thieves.”
“Good quality parts sent and received well packaged within 2 weeks to the UK. All parts correct except the water reservoir cap was too small. It was just a cheap extra that wasn't really needed anyway. Replied to any emails I sent within 24 hours. Thanks Chris Martin for your prompt replies. Overall a very good experience after the original panic of seeing the bad reviews. Yes I will definitely use again. 5 stars from me as I am a happy customer.”
“UK Customers DO NOT ORDER FROM HERE
Autodoc GmbH (Germany) / Onlinecarparts.co.uk - Same Company?
Bought a part online, it arrived, ended up being the wrong part which didn't fit. Return process was confusing.. getting emails with unclear instructions sent from 2 different companies. Autodoc? Onlinecarparts.co.uk? No idea.
After a confused email exchange, I was finally given a Parcel Force Worldwide shipping label to return the item with instructions. I sent it back as instructed (3 months ago).
The item was lost in transit, when I chased, customer support just kept asking me for proof of postage (which I had already sent multiple times, and it was THEIR SHIPPING LABEL IN THE FIRST PLACE SO THEY COULD TRACK THE SHIPMENT ANYTIME THEY WANTED), all of which I kept telling them but they kept acting like it was new information every time.
I ended up trying to claim through Paypal, which ended up being denied because the return shipment was lost in transit and therefore they could not confirm the item was actually returned (because it's probably floating in the sea somewhere thanks to Parcel Force).
I never asked to buy this part from Germany in the first place, seeing as I was buying from a ".CO.UK" retailer. I now have no product and lost my money. Absolute disaster!”
“Terrible company promised me a refund on two seperate occasions and have now proceeded to re send the parts they said were lost when I've had to go elsewhere as I needed new brakes on my car months ago and it's took this long and still not arrived! I want my money back stop telling me you've delivered the parts when they aren't here and it's taken WEEKS past due date. STEER CLEAR!
order: 41203737”
“Took my money and sent nothing. Now I can't afford to buy replacement parts or MOT my car. This has left me isolated and cause too much stress... Shame I can't put 0 stars!”
“Terrible company. Also Germany based
They use a .co.Uk misleading people into believing they are a Uk based company, in fact all orders are dispatched from Germany and take an extremely long time to arrive.
They do not respond to emails, however are very quick to respond to negative reviews left online. Blaming everything on COVID rather than admitting they are misleading customers into unknowingly use a German company.”
“Do not order from these cowboys!!!! After a 3 week wait for the parts, I fitted the new door lock only to find it's defective and has deadlocked. They will process a warranty claim that takes 6 weeks leaving me without a car. Any reputable company would send a new lock so i could at least drive my car. The only way to remove the lock is to smash it off as the door is stuck so i have to return it broken to pieces which makes no sense. Euro car parts would just deal with this and give me a new one.
All the parts are from Germany and the grief trying to deal with issues is horrendous. They make submitting the warranty claim very hard and I will end up having to buy another lock from someone else.
Do yourself a favor and buy from a company that really is in the UK not just titled .co.uk.
Wish id never bothered with these cowboys.”
“Stay away!! Stay away!! Stay away!!
They send parts with a courier you can't miss cos otherwise you won't be able to collect and they will never give you money back. Also it's shipped from Germany and it takes ages.
Bunch of thifs.”
“Awful company .co.uk website but not in the uk all stock comes from germany, 12 days now and still waiting needed part for mot so had to buy one locally in the end. Avoid at all cost.”
“Put reg number in their website & a list for supply of rear discs came up. I bought 2 from that list . After 2 weeks they came but did not fit. On informing them I was told the part is incompatible with my car. Basically told unlikely to get money back. Awaiting response as told them their website system caused problem”
“If you're not in a rush to get your parts then maybe they are an option for you. I ordered a number of parts and it took 6 days to dispatch them. I'm still waiting for them to arrive now 11 days later, and the tracking states they're still in Germany!
The whole Germany thing is frustrating when the site is advertised as a .co.uk, I realized something was up when I had to pay almost 30€ shipping to Ireland! I figured this would be an express service at that price range but no.
I wouldn't recommend it you are in a hurry and the cheaper prices are definitely tempting, just be prepared to wait. I've had a similar experience with a previous order but it wasn't as bad, thanks to it just being one part.
Ps: I have a funny feeling this is a bit of a "front" as it's very similar to autodoc and buycarparts, all working on the same part order/stock system originating from Germany. Maybe someone else can find out more, but none of the parts are in the uk for sure.”
“Slow delivery from Germany plus they missed off part of the address so Parcel Force couldn't deliver. I contacted Onlinecarparts but haven't yet received a reply so I guess I won't but Parcel Force were great when I contacted them and hopefully I will actually get my part after two weeks ! my advice is to avoid and go elsewhere !”
“Please be so very wary of this company, we ordered some parts for our car, provided the information they requested, I.e. registration number of car and looked for the compatible parts we needed. Had the parts fitted only to find out they are not compatible and are also faulty, contacted the company who said the only way we could possibly get a refund is if we opened a warranty case. When we asked to do so they said because the parts had been mounted, we had next to no chance of getting a refund.
Explained that we had provided all the required information and their website said the parts would be compatible.
Have lost over £130, plus have to pay for new parts in local garage which will be a further few hundred pounds.
Please do not use them, they are not trustworthy at all and you will simply lose money, I really hope you read the reviews before ordering.”
“Do not go near this company. Despite the .co.uk address, they are in Germany with long delivery times. I ordered a headlight for ‘left hand traffic’ for a right hand drive uk car. They sent a headlight for ‘right hand traffic’ and tried to tell me I didn’t know what I was talking about and it was the correct one for the uk! It took over a month of emailing and form filling to get a refund despite taking the extra insurance for free return delivery. Even then they would not refund the insurance or original postage costs. They are very difficult to deal with, so take my advice and go somewhere else for your parts.”
“You had one job
Only order brake discs and pads for my car....put in my reg and up popped my parts I needed.....how could they get it wrong..... they did....well the brake pads were wrong....they had one job to do....steer clear of them.....not even UK based.....long postage times.......and as for sending things back and getting a refund......forget it.....
THEY ARE A WASTE OF TIME!!!!!!”
“You had one job
Only order brake discs and pads for my car....put in my reg and up popped my parts I needed.....how could they get it wrong..... they did....well the brake pads were wrong....they had one job to do....steer clear of them.....not even UK based.....long postage times.......and as for sending things back and getting a refund......forget it.....
THEY ARE A WASTE OF TIME!!!!!!”
“OK Avoid this company. Sent wrong parts and then refused to pay return postage to Berlin! Ordered on a their UK website using the Car registration function 3 sets of wiper blades. THEY SENT THE LEFT HAND DRIVE VERSIONS! I'm sorry but you would have thought that using the car reg would mean they recommended the correct blades for the car( not sure how many LHD cars there are in the UK but really.”
“NOT UK Company avoid at all cost.
No customer support no response to emails they not even read them.
i send them 3 emails 1 hour after my order to cancel it but just ignore me and 3 days after they send me the part i even paid 3.95 charge which give you the option to cancel and return whiteout any question but no they just force people to buy their parts. hopefully paypal will help me to deal with this scammers”
