“Do not go near this company. Despite the .co.uk address, they are in Germany with long delivery times. I ordered a headlight for ‘left hand traffic’ for a right hand drive uk car. They sent a headlight for ‘right hand traffic’ and tried to tell me I didn’t know what I was talking about and it was the correct one for the uk! It took over a month of emailing and form filling to get a refund despite taking the extra insurance for free return delivery. Even then they would not refund the insurance or original postage costs. They are very difficult to deal with, so take my advice and go somewhere else for your parts.”
“You had one job
Only order brake discs and pads for my car....put in my reg and up popped my parts I needed.....how could they get it wrong..... they did....well the brake pads were wrong....they had one job to do....steer clear of them.....not even UK based.....long postage times.......and as for sending things back and getting a refund......forget it.....
THEY ARE A WASTE OF TIME!!!!!!”
“You had one job
Only order brake discs and pads for my car....put in my reg and up popped my parts I needed.....how could they get it wrong..... they did....well the brake pads were wrong....they had one job to do....steer clear of them.....not even UK based.....long postage times.......and as for sending things back and getting a refund......forget it.....
THEY ARE A WASTE OF TIME!!!!!!”
“OK Avoid this company. Sent wrong parts and then refused to pay return postage to Berlin! Ordered on a their UK website using the Car registration function 3 sets of wiper blades. THEY SENT THE LEFT HAND DRIVE VERSIONS! I'm sorry but you would have thought that using the car reg would mean they recommended the correct blades for the car( not sure how many LHD cars there are in the UK but really.”
“NOT UK Company avoid at all cost.
No customer support no response to emails they not even read them.
i send them 3 emails 1 hour after my order to cancel it but just ignore me and 3 days after they send me the part i even paid 3.95 charge which give you the option to cancel and return whiteout any question but no they just force people to buy their parts. hopefully paypal will help me to deal with this scammers”
“Ordered a suspension kit for an Audi A6 C6 Avant and received one for an Audi A4 which it won't fit.
On the phone they said that they have sent me a replacement because the kit that I've ordered wasn't in stock(I never agreed for a replacement) so they don't really know what they are selling.
Unhelpful customer service,is better to avoidthem and buy elsewhere!”
“Beware ordered then realised not UK based needed part that week
Cancelled 1 hr after order placed but 2 days later it was processed and sent out unable to contact via email or phone numbers do not work.
Managed to get some action via PayPal and told to just refuse on delivery but the courier will not do this without conformation from autodocgmbh so had to send back and its still going to take weeks to process if its not done in 2 weeks I'm unlikely to get a refund via PayPal.
Beware had to laugh address at bottom of page reads BerlinUnitedKingdom”
“Beware ordered then realised was not UK based cancelled order 1 hr after placing 2 days later it was sent out I was informed via PayPal has they hadn't replied to my emails and phone just cut off. So item is on its was just refuse it on delivery except courier requires confirmation to take it back.
So you except then pay at your expense to return an item you cancelled within 14 days unopened.
Oh and no refund ii given until they process it that takes another 7 days and the and p you originally paid has also not been refunded check the address had to giggle Berlin United Kingdom?
Dreadful do not use.”
“Do not buy anything from them. The parts do not work. When I sent them back, it took 6 months of back and forth with them to only receive a partial refund. Will never use them again”
“Okay, Initially, like many others, I thought I was purchasing from a UK company. I was in urgent need of a tail-lamp assembly for my car and required a fast delivery. One can imagine the anguish when I discovered that the company was based in Germany. This information is only presented to you after you have placed the order, although there is a process for cancelling (I considered this option, but opted for letting the purchase run its course).
I was able to track the package, and the part arrived, perfect condition, very well packaged. From order placement to accepting it was 1 week to the hour.
While I can not fault the product, I agree with a lot of the reviewers' comments regarding delays in communication and the disingenuous way in which the transaction occurs using a German based supplier. I can only surmise that this is a marketing technique to gain extra cross-border business - a little under-handed!
In summary, I the part I ordered arrived, it was exactly what I ordered and it took 7 days. The only improvement would be communication, but maybe this is how transactions are conducted in Germany.”
“I have sent 3 email without 1 answer I did not know parts were coming from Germany they don't mention that when your buying and the tracking dose not up date”
“Avoid this company.
They are not a UK company.
Supplied incorrect part despite being given vehicle registration number.
They charge extra to return incorrectly supplied parts, and then refuse to bear costs of return, in contravention of EU law.
Unhelpful customer service,
avoid, buy elsewhere,
It is unlikely you will get your money back.
None of the telephone numbers for this company are in use.”
“I purchased a wing mirror from this company, and the part did not match my other mirror. So emailed them as, they wanted the vin number of my car. I couldn’t understand why. When I received the part it was the wrong shape. I contacted them again told them I was returning the part and they still wanted the chassis number to send another part. Despite having waiting I didn’t realise it was coming from Germany. As soon as it arrived I knew it wasn’t the right mirror, so emailed them again, they were still asking for for chassis number and then asked if I have tried fitting it. I replayed no point as it’s the wrong connection. So sent it back. Then got an email saying it will take two weeks the process the returns. Why two weeks is beyond me... then I got another email two weeks later saying they have put the refund in a despot account so I can use later to purchase new parts. Not what I wanted I was fuming. I paid by credit card, so I should have a refund back to my credit card. The a month later I got another refund saying misunderstanding I will received the refund on my card. I checked my bank account the other day and still no refund and to make matters worse, there not responding to my email. I have lost a total of nearly £60 pounds in a part which they sent was no good the cost of delivery and £14to send it back. This company is not Uk based there in Germany so beware before you place an order. Now I’m having to contact my bank. To get the money refunded that way.”
“Avoid like the plague, This company are an absolute joke.
The part I bought from them failed, and it is impossible to get a refund. They are based in Germany so not possible to pursue through UK small claims court.”
“I agree with all of the other negative reviews, part ordered assuming it was a UK based company. Part required urgently, and no sign of it anywhere, can't track and no response to the several emails I have sent to the company. I wish we had looked at the reviews before ordering. Avoid at all costs.”
“Like many I thought I was buying from a UK business, then I looked at the reviews and thought, what have I done. Worry worry worry, however one week after ordering the correct part, well packaged, arrived today. Checking back I had ordered a part for my classic car early last year and had no problems. So it seems I worried needlessly. Very happy with the service I received, only minor gripe is try to follow the delivery trail, written in German. I had to translate on my phone, got it wrong a couple of times and did adverts! Will use again if required.”
“I wish there was an option for no stars!!
I ordered a part on the 17/06/2020, today is the 23/06/2020 and it is still sitting in the parcel centre! German parcel centre!!!!
I ordered from a co.uk company thinking the part will be in the UK and be delivered within a couple of days.
I know find out from all the other comments that the company is based in Germany! If I had known I would never have ordered! Urgent part I desperately need.
How can you use a name like onlinparts.co.uk and not even be in the country!? They should be telling customers this before they order!
I will never use them again and I will make sure anyone I know doesn’t go through this Bulls&@t!!”
“These guys should be investigated by the UK authorities. They are based in Germany and even though I have cancelled my order within 6 hours they refuse to co-operate. I am going to be writing to the German trade officials who should be overseeing such operations and make sure that they abide by the law. There is absolutely no communication and I suspect that have no stock but buy it in hence the incredibly slow delivery that is talked about on this site and many others. I have given up trying to ask them for my money back even though I have received nothing - I'll spend most of my time now investigating them with the help of the German financial authorities. They wont be in business for very long. Stay well away!”
