“They accepted my order, sent very strange emails. Sent the part but it was returned to them. More strange emails about giving me a credit without an explanation about returned item. Starting asking for my vin. Finally two months later and I have a refund of $80 less than I paid them.”
“I ordered a large number of parts and paid plus shipping .
Didn't receive it because of some problem they said.
They resent same order but again it was returned to them .
Absolutely hopeless .
They dont seem to have a clue”
“I ordered a couple of very symple sensors, and a week later, they say that my name is not the same as shown on the transfer. They keep asking about my bank details. That sounds like a scamm to me. If I do not get a proper answer today, I will put the Police anti fraud department on them !!! They use names taken from somewhere to sound english people, but you can tell they are not. VERY DANGEROUS”
“Its a shame that they have to be given at least 1 star!! I ordered parts and was promised delivery in 4 days which i was more than happy with. They then sent me a flurry of emails cancelling and reordering the parts i was confused but after a few emails i managed to get to the issue being (stupidity and ineptitude).
On day 12 I decided to cancel the order and order from a UK company (did you know that they're German) and received an email saying that there could be no refund as the parts had been shipped, the tracking website shows the delivery status as 'registered for shipping but no picked up' so not actually shipped.
Please, please avoid at all costs.”
“Parts ordered an payed via paypal .Fitted parts but poor quality and failed within 5 miles of road test .Emailed stating failure and filled in requested warranty claim form .Was told that it would take between 3-4 weeks to decide and also requested mechanical compitence qualifications as fitted by myself ! Reported to paypal and suprise suprise was given decision within 12 hours !! .but only refund as credit ..Asked to cancel paypal dispute before i could be given credit .Did not trust so informed paypal who on my behalf secured a partial refund ..This company are very poor to respond if you have a issue with supplied goods and only acted at speed when paypal intervined..”
“A part failed on my vehicle and I found a very well priced replacement from onlinecarparts.co.uk. I ordered the replacement and only then found this review site which made me slightly worried regarding the delivery, but the part arrived to me from Germany, well packaged and brand new. Fitted the part at the weekend with no problems, very happy with the pricing and the company.”
“Ordered a part that their website says is compatible with the engine in my car. When it arrived I connected it and it did not work. They say I ordered the wrong part, I say I ordered the correct part 100% following their 3 stage search criteria. Anyway they refuse to take it back and fix/replace/exchange. Oh well .. never going to use them again.”
“DANGER!!!!!! AVOID!!!!! Absolute DISGRACE!!!! This company are in complete breach of the consumer rights act. £25 part ordered 6 weeks ago. Was charged £8 for delivery. It was lost by their courier. They allegedly delivered to somebody I've never heard of. Certainly not one of my neighbours. Now 6 weeks later I'm still fighting them for a refund or a replacement. Each time you contact them you get a different staff member and the process starts from scratch. DO NOT GO ANYWHERE THEM!!!!!! AVOID AVOID AVOID”
“A very bad company they sent me parts for another car model.
Later, at my expense, I had to send them back to Germany,because there is their warehouse.
I lost a lot of money and time.”
“Sent the wrong part and refused to refund. I’m still complaining but getting nowhere. They say I have to make a warranty claim but even then I won’t get a refund. DO NOT USE this company. THE WORST car parts site out there. Onlinecarparts are BAD!!”
“Dear All,
Please kindly read my experience with “onlinecarpets.co.uk”
I can not believe myself how this happens to me.
I have ordered one of the item on 21 of June and they said it will deliver on next working day but some1 called me back and oh sorry and saying that the item was out of stock and you will get deliver on 5 of August, may be. Then I said okay. I can wait till then. Today is 5 of August and I have called customer support and ask them, how about my ordered and will deliver my order today or not? One of the support guy said yes 100% sure, I will get it today. I took off today for work and waited until 5:30pm. Then I called them again about 5:55pm and one of the support lady said, delivery will not happens today because they just got the item which has been out of stock and it delivery will on coming Wednesday. 🤦♂️🤦♂️🤦♂️🧐 I really don’t know what to say and very poor customers care. I have waited whole day and they wasted my one day work. Very Very disappointed 😣😣😣 lets see on coming Wednesday then.
🤫”
“Wrong part sent - company refuse to issue refund. Say its a warranty claim. Avoid at all costs. They are not in the UK. Still waiting for my money back.”
“Not in UK, says onlinecarparts uk, not true, takes them a couple of days to process order, then approx 6 days to deliver, maybe longer, waste of time, go to Euro car parts & get it same day. To be fair these people are useless!!!!”
“WARNING!!! Do not deal with the company, the order dodgy parts from China that fail!! I ordered a part for my car in October 2018, 2 weeks after it arrive and was fitted it failed. I then sent the part back to them at my cost (they are in Germany, not in England as advertised and you cannot contact them by phone, it just loops)..
It took me a grand total of 7 months to get a refund for the part (not the return cost though), after they advertised 8 weeks maximum to refund. This whole process put a lot of stress on me and personally is the worst experience of customer service I have ever experienced.
They keep up email correspondence but it's all polite one line answers and they avoid any responsibility at all.
BE WARNED, DON'T GO THROUGH WHAT I DID!!!”
“Avoid using this group of companies…
Avoid using this German (not UK as advertised) group of companies trading under 'onlinecarparts'
Sent through a so called 'branded' item in a dirty, oily bubble wrap bag with no manufacture markings on it at all, but claimed it was still the 'branded' item....
Even after having paid extra for their 'safe return' option, once items were returned to them, they have only refunded the item value, they have refused to refund the VAT that was paid originally on the goods....
Be very aware of using these fraudsters....”
“The order were sent by two shipments and one went to Germany instead of Cyprus. Thus, it came back to the seller and it took about 4 extra weeks to come. But even the one with "the right address" came after 8 weeks.
Worst of all, that packaging is awful, only carton. So one box was damaged by rain (not surprised for 8 weeks trip). As a result brake disks and pads got rusty. It cost 1 hr work and 60eur to clean it and prepare by a dealer. But they still squeaks.
The company offered me 3% discount for the future purchases as a compensation.”
“I received the wrong part and asked for a refund. Edplained the whole situation 3 times and provided all possible pictures to 3 different people. The case is going on from 19.11 and still no refund. Worst customer service ever. This is a joke of a company. Don't waste your time.”
“Great prices and lots of parts I couldn't source from other companies. Only downside is that they are shipped from Germany so delivery takes a while.”
