“Okay, Initially, like many others, I thought I was purchasing from a UK company. I was in urgent need of a tail-lamp assembly for my car and required a fast delivery. One can imagine the anguish when I discovered that the company was based in Germany. This information is only presented to you after you have placed the order, although there is a process for cancelling (I considered this option, but opted for letting the purchase run its course).
I was able to track the package, and the part arrived, perfect condition, very well packaged. From order placement to accepting it was 1 week to the hour.
While I can not fault the product, I agree with a lot of the reviewers' comments regarding delays in communication and the disingenuous way in which the transaction occurs using a German based supplier. I can only surmise that this is a marketing technique to gain extra cross-border business - a little under-handed!
In summary, I the part I ordered arrived, it was exactly what I ordered and it took 7 days. The only improvement would be communication, but maybe this is how transactions are conducted in Germany.”
“Like many I thought I was buying from a UK business, then I looked at the reviews and thought, what have I done. Worry worry worry, however one week after ordering the correct part, well packaged, arrived today. Checking back I had ordered a part for my classic car early last year and had no problems. So it seems I worried needlessly. Very happy with the service I received, only minor gripe is try to follow the delivery trail, written in German. I had to translate on my phone, got it wrong a couple of times and did adverts! Will use again if required.”
“Great prices and lots of parts I couldn't source from other companies. Only downside is that they are shipped from Germany so delivery takes a while.”
